Complaints Manager Jobs in New Zealand, Job Vacancies - Apr 2026

This is a featured job

Assistant Ombudsman, Investigations

This is a Full time job

Lead and transform our newly established Investigations Group
Build a culture where kaimahi are empowered, heard & able to do their best work
Bring your investigation expertise where independence and fairness are paramount

Lead and transform our newly established Investigations Group
Build a culture where kaimahi are empowered, heard & able to do their best work
Bring your investigation expertise where independence and fairness are paramount

This senior leadership role has been established to support our dedicated Investigations team, providing empowerment to kaimahi to do their best work

subClassification: Policy, Planning & RegulationPolicy, Planning & Regulation

classification: Government & Defence(Government & Defence)

Featured

This is a featured job

Manager, Strategy and Performance

at Office of the Ombudsman

This is a Full time job

Wellington Central, Wellington(Hybrid)

Brand new position
Lead organisational strategy and outcomes frameworks
Based in our Wellington office

Brand new position
Lead organisational strategy and outcomes frameworks
Based in our Wellington office

A brand new role leading a team of high performers focussed on developing strategic frameworks, performance outcomes and governance planning

subClassification: Policy, Planning & RegulationPolicy, Planning & Regulation

classification: Government & Defence(Government & Defence)

Featured

Listed six days ago

Complaints Resolution Coordinator

at New Zealand Defence Force | Te Ope Kātua o Aotearoa

This is a Full time job

Wellington Central, Wellington

$72,528 - $84,439 (including 4% superannuation)

Coordinates and supports effective operation of the Complaints Resolution Unit
Permanent role in a new, small, supportive team
Based in Wellington CBD, close to trains and buses

Coordinates and supports effective operation of the Complaints Resolution Unit
Permanent role in a new, small, supportive team
Based in Wellington CBD, close to trains and buses

Integral support role dedicated to ensuring the team can manage complaints in a timely, fair, and independent manner

subClassification: OtherOther

classification: Legal(Legal)

6d ago

Listed six days ago

Resolution Manager

at SPORT INTEGRITY COMMISSION TE KAHU RAUNUI

This is a Full time job

Ellerslie, Auckland(Hybrid)

Make a real community impact
Work with Māori and Pacific communities in a culturally responsive way
Advance your career in leadership and mediation

Make a real community impact
Work with Māori and Pacific communities in a culturally responsive way
Advance your career in leadership and mediation

Support the promotion of integrity, safety, and fairness in sport and recreation by managing and resolving complaints and disputes.

subClassification: GovernmentGovernment

classification: Government & Defence(Government & Defence)

6d ago

Listed six days ago

Complaints Resolution Officer

at New Zealand Defence Force | Te Ope Kātua o Aotearoa

This is a Full time job

Wellington Central, Wellington

$101,971 - $117,994 (including 4% superannuation)

Passionate about advocacy, fairness and evidence based outcomes
Two new permanent roles in a new small supportive team
Roles are based in Wellington CBD, close to trains and buses

Passionate about advocacy, fairness and evidence based outcomes
Two new permanent roles in a new small supportive team
Roles are based in Wellington CBD, close to trains and buses

Specialist role dedicated to responding to and resolving complaints in a timely, fair, and independent manner

subClassification: OtherOther

classification: Legal(Legal)

6d ago

Listed eight days ago

Customer Resolutions Specialist

at Rabobank New Zealand

This is a Full time job

Hamilton Central, Waikato

Play a critical role in ensuring fair, efficient, and meaningful outcomes
Exciting opportunity to join a values-driven organisation
Represent the customer voice

Play a critical role in ensuring fair, efficient, and meaningful outcomes
Exciting opportunity to join a values-driven organisation
Represent the customer voice

A specialist role dedicated to managing escalated complaints, shaping customer‑driven improvements, and ensuring fair, high‑quality outcomes.

subClassification: OtherOther

classification: Banking & Financial Services(Banking & Financial Services)

8d ago

Listed five days ago

Assistant Ombudsman, Investigations

at Office of the Ombudsman

This is a Full time job

Wellington Central, Wellington(Hybrid)

Lead and transform our newly established Investigations Group
Build a culture where kaimahi are empowered, heard & able to do their best work
Bring your investigation expertise where independence and fairness are paramount

Lead and transform our newly established Investigations Group
Build a culture where kaimahi are empowered, heard & able to do their best work
Bring your investigation expertise where independence and fairness are paramount

This senior leadership role has been established to support our dedicated Investigations team, providing empowerment to kaimahi to do their best work

subClassification: Policy, Planning & RegulationPolicy, Planning & Regulation

classification: Government & Defence(Government & Defence)

5d ago

Listed thirteen minutes ago

Compliance Manager

at New World

Be an early applicant

This is a Full time job

Mount Roskill, Auckland

Compliance Manager

subClassification: Management - StoreManagement - Store

classification: Retail & Consumer Products(Retail & Consumer Products)

13m ago

Listed eighteen days ago

Customer Service Representative

at Star Personnel Ltd

This is a Full time job

Manukau, Auckland

$67,000 – $70,000 per year

Amazing company culture
Role with variety, challenge and growth potential!!
Comprehensive training and support

Amazing company culture
Role with variety, challenge and growth potential!!
Comprehensive training and support

Fast paced National role in team of dedicated, fun individuals delivering a premium service, variety plus, room for growth - amazing boss!

subClassification: Customer Service - Call CentreCustomer Service - Call Centre

classification: Call Centre & Customer Service(Call Centre & Customer Service)

18d ago

Listed five days ago

Complaint Officer

at Real Estate Authority

This is a Full time job

Wellington Central, Wellington

Support high standards of conduct in the real estate sector
Be part of a busy team dealing with consumers real estate enquiries & complaints
Seeking experience in customer service or compliance and diverse perspectives

Support high standards of conduct in the real estate sector
Be part of a busy team dealing with consumers real estate enquiries & complaints
Seeking experience in customer service or compliance and diverse perspectives

Apply your customer service or compliance experience dealing with consumers' real estate enquiries & complaints in a supportive organisation.

subClassification: Policy, Planning & RegulationPolicy, Planning & Regulation

classification: Government & Defence(Government & Defence)

5d ago

Listed seven days ago

Customer Service Manager at Archibalds Audi

at Miles Group

This is a Full time job

Christchurch Central, Canterbury

$85,000–$95,000 per year depending on experience

An exciting opportunity to officially represent Audi
Flex your customer service and leadership skills
Be part of Audi’s growth in our region

An exciting opportunity to officially represent Audi
Flex your customer service and leadership skills
Be part of Audi’s growth in our region

We’re looking for an automotive-oriented customer service star and leadership champion to help take our support of Audi drivers to the next level.

subClassification: Automotive TradesAutomotive Trades

classification: Trades & Services(Trades & Services)

7d ago

Listed ten days ago

Customer Service Manager

at FINEST FLOORING LIMITED

This is a Full time job

Auckland CBD, Auckland

$36 – $40 per hour

You will lead and optimize the end-to-end customer experience across sales support, project coordination, and after-sales service.

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

10d ago

Listed twenty seven days ago

Case Manager (Legal)

at Financial Services Complaints Ltd

Expiring soon

This is a Full time job

Wellington Central, Wellington

Financial Services Complaints Ltd (FSCL) is an independent ombudsman and dispute resolution service.

subClassification: OtherOther

classification: Legal(Legal)

27d ago

Listed seven days ago

Reception Concierge

at TVNZ

This is a Full time job

Auckland

Base salary,Mobile/Broadband Allowance

Flexible leave & parental benefits
Health & wellbeing support - discounted health insurance, free flu vaccination
Flexible work & connectivity support - broadband and mobile allowances

Flexible leave & parental benefits
Health & wellbeing support - discounted health insurance, free flu vaccination
Flexible work & connectivity support - broadband and mobile allowances

Love creating great first impressions? As TVNZ's Reception/Concierge, you'll be the first point of connection for our people and visitors.

subClassification: ReceptionistsReceptionists

classification: Administration & Office Support(Administration & Office Support)

7d ago

Listed fifteen days ago

Manager, Strategy and Performance

at Office of the Ombudsman

This is a Full time job

Wellington Central, Wellington(Hybrid)

Brand new position
Lead organisational strategy and outcomes frameworks
Based in our Wellington office

Brand new position
Lead organisational strategy and outcomes frameworks
Based in our Wellington office

A brand new role leading a team of high performers focussed on developing strategic frameworks, performance outcomes and governance planning

subClassification: Policy, Planning & RegulationPolicy, Planning & Regulation

classification: Government & Defence(Government & Defence)

15d ago

Listed eight days ago

Programme and Administration Officer

at Office of the Ombudsman

This is a Full time job

Auckland CBD, Auckland(Hybrid)

Permanent, full time role based in our Auckland office
Provide administration and coordination support for a dedicated team
Working in a meaningful space supporting important mahi

Permanent, full time role based in our Auckland office
Provide administration and coordination support for a dedicated team
Working in a meaningful space supporting important mahi

Support meaningful mahi as part of the Disability Rights team based in our Auckland office.

subClassification: Administrative AssistantsAdministrative Assistants

classification: Administration & Office Support(Administration & Office Support)

8d ago

Listed seven days ago

Quality & Compliance Coordinator

at Original Foods Baking Co.

This is a Full time job

Wigram, Canterbury

Ensure food safety, quality, and compliance while supporting daily production and continuous improvement.

subClassification: Quality Assurance & ControlQuality Assurance & Control

classification: Manufacturing, Transport & Logistics(Manufacturing, Transport & Logistics)

7d ago

Listed seven days ago

Customer Service & Channel Manager NZ

at Abodo Wood Limited

This is a Full time job

Mangere, Auckland(Hybrid)

Join a leading timber manufacturing organisation
Dynamic work environment
Enjoy a yearly bonus, health insurance, income protection and career development

Join a leading timber manufacturing organisation
Dynamic work environment
Enjoy a yearly bonus, health insurance, income protection and career development

Drive standout customer experience in NZ by leading support and channel teams, strengthening partnerships, and enabling sales success.

subClassification: Account & Relationship ManagementAccount & Relationship Management

classification: Sales(Sales)

7d ago

Listed twenty two days ago