Senior Planner Call Centre & Customer Service Jobs in New Zealand, Job Vacancies - May 2026

This is a featured job

Customer Experience Manager

This is a Full time job

Auckland CBD, Auckland(Hybrid)

Shape something together — Collaborate with leadership to build the CX function.
Develop people who care - Coach a passionate team in a company that grows people

Shape something together — Collaborate with leadership to build the CX function.
Develop people who care - Coach a passionate team in a company that grows people

Lead and inspire a global customer experience team, driving exceptional service and innovation in the fast-growing wellbeing industry!

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

Featured

This is a featured job

Complaints Lead

at nib health funds limited

This is a Contract/Temp job

Auckland(Hybrid)

Fixed Term Contract Available
Enjoy hybrid work with home-office flexibility
Identify trends and contribute to service and process improvements

Fixed Term Contract Available
Enjoy hybrid work with home-office flexibility
Identify trends and contribute to service and process improvements

Take the lead in resolving complex complaints, apply insurance law, and drive customer experience improvements at nib NZ.

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

Featured

Listed six hours ago

Scheduling Manager

at ACC New Zealand

This is a Full time job

Newmarket, Auckland(Hybrid)

plus 9% Superannuation

Join a purpose-driven organisation that supports your growth, values inclusion
Supportive team culture, ongoing training and opportunities to develop a career
Permanent full-time position

Join a purpose-driven organisation that supports your growth, values inclusion
Supportive team culture, ongoing training and opportunities to develop a career
Permanent full-time position

Seeking an experienced and motivated Scheduling Manager to lead our Workforce Management capability and help deliver exceptional service outcomes.

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

6h ago

Listed one day ago

Contract and Customer Service Supervisor

at OCS Limited

This is a Full time job

Auckland Airport, Auckland

Manage key client relationships and service delivery across multiple sites
Lead and support cleaning teams to deliver consistent, high-quality outcomes
Play a hands-on role in inspections, quality control, and contract performance

Manage key client relationships and service delivery across multiple sites
Lead and support cleaning teams to deliver consistent, high-quality outcomes
Play a hands-on role in inspections, quality control, and contract performance

Lead client relationships, contracts, and cleaning teams across multiple sites, ensuring high service standards and customer satisfaction at OCS.

subClassification: Supervisors/Team LeadersSupervisors/Team Leaders

classification: Call Centre & Customer Service(Call Centre & Customer Service)

1d ago

Listed twelve days ago

Manager - Customer Solutions

at Rotorua Lakes Council

Expiring soon

This is a Full time job

Rotorua Central, Bay of Plenty

$118,535 – $139,453 per year

Great working conditions & Benefits
Dedicated Team
Modern/fun work environment

Great working conditions & Benefits
Dedicated Team
Modern/fun work environment

We’re seeking a confident, values‑led leader to manage Customer Solutions and shape how our community experiences

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

12d ago

Listed six hours ago

Scheduling Manager

at ACC New Zealand

Be an early applicant

This is a Full time job

Christchurch, Canterbury(Hybrid)

plus 9% Superannuation

Join a purpose-driven organisation that supports your growth, values inclusion
Supportive team culture, ongoing training and opportunities to develop a career
Permanent full-time position

Join a purpose-driven organisation that supports your growth, values inclusion
Supportive team culture, ongoing training and opportunities to develop a career
Permanent full-time position

Seeking an experienced and motivated Scheduling Manager to lead our Workforce Management capability and help deliver exceptional service outcomes.

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

6h ago

Listed one hour ago

Customer Service Manager

at IMCD Australia Pty Ltd

Be an early applicant

This is a Full time job

Auckland CBD, Auckland(Hybrid)

Excellent opportunity to join a leader in chemical distribution
Lead a small team
Supportive, people-focused culture

Excellent opportunity to join a leader in chemical distribution
Lead a small team
Supportive, people-focused culture

Bring your customer service and management skills to in this opportunity to lead our customer service team in Auckland.

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

1h ago

Listed fifteen days ago

Customer Experience Manager

at BlockBlueLight

This is a Full time job

Auckland CBD, Auckland(Hybrid)

Shape something together — Collaborate with leadership to build the CX function.
Develop people who care - Coach a passionate team in a company that grows people

Shape something together — Collaborate with leadership to build the CX function.
Develop people who care - Coach a passionate team in a company that grows people

Lead and inspire a global customer experience team, driving exceptional service and innovation in the fast-growing wellbeing industry!

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

15d ago

Listed six hours ago

Scheduling Manager

at ACC New Zealand

Be an early applicant

This is a Full time job

Dunedin, Otago(Hybrid)

plus 9% Superannuation

Join a purpose-driven organisation that supports your growth, values inclusion
Supportive team culture, ongoing training and opportunities to develop a career
Permanent full-time position

Join a purpose-driven organisation that supports your growth, values inclusion
Supportive team culture, ongoing training and opportunities to develop a career
Permanent full-time position

Seeking an experienced and motivated Scheduling Manager to lead our Workforce Management capability and help deliver exceptional service outcomes.

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

6h ago

Listed one day ago

Customer Services Manager

at LD New Zealand Ltd - Trading as LD Recruit

This is a Full time job

Henderson, Auckland

Flexibility in your working week
West Auckland Location - with easy parking
Proactive Approach

Flexibility in your working week
West Auckland Location - with easy parking
Proactive Approach

Own the customer journey experience and really drive quality and communication with all service interactions

Recruited byLinda Dixon

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

1d ago

Listed three hours ago

Care Coordinator - Christchurch

at Access Community Health

Be an early applicant

This is a Full time job

Christchurch Central, Canterbury

Boost your career with this challenging role

Coordinate cares that support people to stay safe and independent in their homes
Work closely with clients and staff to match the right support at the right time
Make a real difference every day through meaningful, community-focused work

Coordinate cares that support people to stay safe and independent in their homes
Work closely with clients and staff to match the right support at the right time
Make a real difference every day through meaningful, community-focused work

Our Care Coordinators connect people with the right support so they can live safely and independently at home.

subClassification: Customer Service - Call CentreCustomer Service - Call Centre

classification: Call Centre & Customer Service(Call Centre & Customer Service)

3h ago

Listed six hours ago

Scheduling Manager

at ACC New Zealand

Be an early applicant

This is a Full time job

Hamilton, Waikato(Hybrid)

plus 9% Superannuation

Join a purpose-driven organisation that supports your growth, values inclusion
Supportive team culture, ongoing training and opportunities to develop a career
Permanent full-time position

Join a purpose-driven organisation that supports your growth, values inclusion
Supportive team culture, ongoing training and opportunities to develop a career
Permanent full-time position

Seeking an experienced and motivated Scheduling Manager to lead our Workforce Management capability and help deliver exceptional service outcomes.

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

6h ago

Listed six days ago

Customer Support Team Lead

at Tait International Ltd

This is a Full time job

Christchurch Central, Canterbury

Collaborative Team Environment
Health Insurance + Free Parking + Long-Service Benefits
Professional Development Opportunities

Collaborative Team Environment
Health Insurance + Free Parking + Long-Service Benefits
Professional Development Opportunities

Lead a team in SMC, ensuring high‑quality incident management, service continuity, and strong customer outcomes in a mission‑critical environment.

subClassification: Supervisors/Team LeadersSupervisors/Team Leaders

classification: Call Centre & Customer Service(Call Centre & Customer Service)

6d ago

Listed one day ago

Install Scheduler

at Newline Group Ltd

Be an early applicant

This is a Full time job

Tauranga Central, Bay of Plenty

If you enjoy managing teams and projects, then enquire about this role today!

subClassification: Customer Service - Call CentreCustomer Service - Call Centre

classification: Call Centre & Customer Service(Call Centre & Customer Service)

1d ago

Listed five days ago

Grower Service Centre Coordinator

at Zespri International Limited

This is a Full time job

Mount Maunganui, Bay of Plenty

Frontline grower support delivering high quality service
Resolve grower queries and maintain accurate records
14‑month fixed term maternity cover within a supportive team

Frontline grower support delivering high quality service
Resolve grower queries and maintain accurate records
14‑month fixed term maternity cover within a supportive team

Support Zespri's grower community by resolving queries, maintaining records and assisting the Grower Relations team.

subClassification: Customer Service - Call CentreCustomer Service - Call Centre

classification: Call Centre & Customer Service(Call Centre & Customer Service)

5d ago

Listed three days ago

Customer Solutions Team Leader

at South Waikato District Council

This is a Full time job

Tokoroa, Waikato

Fixed-term Full-time role
Ongoing training and development
Free parking

Fixed-term Full-time role
Ongoing training and development
Free parking

Come join us as a Customer Solutions Team Leader within our Delivery team!

subClassification: Supervisors/Team LeadersSupervisors/Team Leaders

classification: Call Centre & Customer Service(Call Centre & Customer Service)

3d ago

Listed twelve days ago

Exceed Service Co-Ordinator

at Belron New Zealand (Smith&Smith®, Laser®, Exceed)

This is a Contract/Temp job

Auckland CBD, Auckland(Hybrid)

Competitive Remuneration + WFH

Competitive remuneration
WFH + Flexible working opportunities (minimum 3 days in office)

Competitive remuneration
WFH + Flexible working opportunities (minimum 3 days in office)

Job Description Summary We are looking for a detail-orientated and customer-focused Service Co-Ordinator to join our Exceed® team

subClassification: CollectionsCollections

classification: Call Centre & Customer Service(Call Centre & Customer Service)

12d ago

Listed six days ago

Customer Experience Manager

at Gunn Talent

This is a Full time job

Glenfield, Auckland

Lead Transformational Change
Thrive in a People-First, Values-Driven Culture
You'll have the autonomy to develop a national customer service team

Lead Transformational Change
Thrive in a People-First, Values-Driven Culture
You'll have the autonomy to develop a national customer service team

Shape the future of customer experience for two of New Zealand's most trusted bathroomware brands

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

6d ago

Listed twenty six days ago

National Operations Centre - NOC Shift Lead

at First Security

Expiring soon

This is a Full time job

Auckland

39.36 NZD per hour

Great team environment
Great Salary
Work for a market leading business!

Great team environment
Great Salary
Work for a market leading business!

National Operations Centre - NOC Shift Lead (Call Centre)

subClassification: Customer Service - Call CentreCustomer Service - Call Centre

classification: Call Centre & Customer Service(Call Centre & Customer Service)

26d ago

Listed twenty six days ago

Customer Service Supervisor

at Karcher Pty Ltd

Expiring soon

This is a Full time job

East Tamaki, Auckland

Global Business
Permanent Full-Time Position
Employee focused culture

Global Business
Permanent Full-Time Position
Employee focused culture

Provide leadership to the Customer Service team and provide hands on assistance in daily tasks

subClassification: Supervisors/Team LeadersSupervisors/Team Leaders

classification: Call Centre & Customer Service(Call Centre & Customer Service)

26d ago

Listed twenty five days ago

Senior Customer Care Administrator

at Graham Consulting Christchurch

Expiring soon

This is a Full time job

Christchurch, Canterbury

Provide end-to-end customer within a B2B environment
Join a well-regarded company where you’ll be part of a close-knit team
Be a reliable problem-solver who builds strong customer relationships

Provide end-to-end customer within a B2B environment
Join a well-regarded company where you’ll be part of a close-knit team
Be a reliable problem-solver who builds strong customer relationships

Key customer-facing role in a B2B business, managing orders, accounts receivable, and providing high-quality customer support.

Recruited byHannah Barclay

subClassification: Supervisors/Team LeadersSupervisors/Team Leaders

classification: Call Centre & Customer Service(Call Centre & Customer Service)

25d ago

Listed twelve days ago

Customer Care Lead

at Wellington Water Limited

This is a Full time job

Petone, Wellington(Hybrid)

Lead a high-performing customer care team
Shape consistent, high-quality customer experiences
Based in Petone near shops and cafes

Lead a high-performing customer care team
Shape consistent, high-quality customer experiences
Based in Petone near shops and cafes

Lead a high-performing customer care team, drive service excellence, and shape seamless customer experiences for Wellington's communities.

subClassification: Supervisors/Team LeadersSupervisors/Team Leaders

classification: Call Centre & Customer Service(Call Centre & Customer Service)

12d ago

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