Digital Transformation Call Centre & Customer Service Jobs in New Zealand, Job Vacancies - May 2026

This is a featured job

Customer Experience Manager

This is a Full time job

Auckland CBD, Auckland(Hybrid)

Shape something together — Collaborate with leadership to build the CX function.
Develop people who care - Coach a passionate team in a company that grows people

Shape something together — Collaborate with leadership to build the CX function.
Develop people who care - Coach a passionate team in a company that grows people

Lead and inspire a global customer experience team, driving exceptional service and innovation in the fast-growing wellbeing industry!

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

Featured

This is a featured job

National Customer Service Manager

at New Zealand Couriers

This is a Full time job

Penrose, Auckland

Salary + bonus + health insurance

Set national customer service strategy and standards
Use data to identify trends and improve performance
Lead continuous improvement initiatives nationwide

Set national customer service strategy and standards
Use data to identify trends and improve performance
Lead continuous improvement initiatives nationwide

Drive customer experience strategy and influence service excellence nationwide

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

Featured

Listed fourteen days ago

Customer Experience Manager

at BlockBlueLight

This is a Full time job

Auckland CBD, Auckland(Hybrid)

Shape something together — Collaborate with leadership to build the CX function.
Develop people who care - Coach a passionate team in a company that grows people

Shape something together — Collaborate with leadership to build the CX function.
Develop people who care - Coach a passionate team in a company that grows people

Lead and inspire a global customer experience team, driving exceptional service and innovation in the fast-growing wellbeing industry!

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

14d ago

Listed twelve days ago

Sales Representative

at AA Insurance

This is a Full time job

Auckland CBD, Auckland(Hybrid)

Inbound calls for insurance, no cold calling
Up to 50% off car, home, and contents insurance
Great career progression opportunities

Inbound calls for insurance, no cold calling
Up to 50% off car, home, and contents insurance
Great career progression opportunities

Jump into a Sales Representative role where you bring the energy, help customers protect what matters and build real connections with Kiwis

subClassification: Sales - InboundSales - Inbound

classification: Call Centre & Customer Service(Call Centre & Customer Service)

12d ago

Listed twelve days ago

Sales Representative

at AA Insurance

This is a Full time job

Hamilton Central, Waikato(Hybrid)

Inbound calls for insurance, no cold calling
Up to 50% off car, home, and contents insurance
Ongoing learning opportunities for professional and self-development

Inbound calls for insurance, no cold calling
Up to 50% off car, home, and contents insurance
Ongoing learning opportunities for professional and self-development

Jump into a Sales Representative role where you bring the energy, help customers protect what matters and build real connections with Kiwis

subClassification: Sales - InboundSales - Inbound

classification: Call Centre & Customer Service(Call Centre & Customer Service)

12d ago

Listed eleven days ago

National Customer Service Manager

at New Zealand Couriers

This is a Full time job

Penrose, Auckland

Salary + bonus + health insurance

Set national customer service strategy and standards
Use data to identify trends and improve performance
Lead continuous improvement initiatives nationwide

Set national customer service strategy and standards
Use data to identify trends and improve performance
Lead continuous improvement initiatives nationwide

Drive customer experience strategy and influence service excellence nationwide

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

11d ago

Listed twenty five days ago

National Customer Service Manager

at PGG Wrightson Seeds

Expiring soon

This is a Full time job

Lincoln, Canterbury

$120,000 – $140,000 per year

Comprehensive benefits package and salary commensurate with experience
Global Reach: Collaborate across Oceania and the wider DLF Network
Own and develop the customer services function

Comprehensive benefits package and salary commensurate with experience
Global Reach: Collaborate across Oceania and the wider DLF Network
Own and develop the customer services function

Lead the customer service team, driving excellence and continuous improvement while championing the voice of the customer across the business

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

25d ago

Listed twenty days ago

Customer Services Team Leader

at Swanndri New Zealand Ltd

This is a Full time job

Christchurch Central, Canterbury

Work for one of New Zealand's most recognised brands.
Be part of a collaborative team in a relaxed, friendly office environment.

Work for one of New Zealand's most recognised brands.
Be part of a collaborative team in a relaxed, friendly office environment.

A highly important role in handling customer enquiries, sales order processing and other general administrative duties.

subClassification: Supervisors/Team LeadersSupervisors/Team Leaders

classification: Call Centre & Customer Service(Call Centre & Customer Service)

20d ago

Listed twenty two hours ago

Team Lead Customer Service

at H2R Consulting

This is a Full time job

Auckland CBD, Auckland

$90,000 + exciting benefits!

Lead a customer-focused service team supporting clients while driving performance, efficiency, and exceptional service outcomes.

subClassification: Supervisors/Team LeadersSupervisors/Team Leaders

classification: Call Centre & Customer Service(Call Centre & Customer Service)

22h ago

Listed fourteen days ago

Service Desk Coordinator

at JOYN

This is a Full time job

Christchurch Central, Canterbury

A people first role requiring a passion for exceptional service levels
Workflow management, rostering, investigations and escalations
Nine month fixed term, excellent salary and flexible working

A people first role requiring a passion for exceptional service levels
Workflow management, rostering, investigations and escalations
Nine month fixed term, excellent salary and flexible working

A customer facing role suited to a confident communicator with excellent people skills

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

14d ago

Listed one day ago

Customer Services Manager

at LD New Zealand Ltd - Trading as LD Recruit

This is a Full time job

Henderson, Auckland

Flexibility in your working week
West Auckland Location - with easy parking
Proactive Approach

Flexibility in your working week
West Auckland Location - with easy parking
Proactive Approach

Own the customer journey experience and really drive quality and communication with all service interactions

Recruited byLinda Dixon

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

1d ago

Listed eleven days ago

Manager - Customer Solutions

at Rotorua Lakes Council

Expiring soon

This is a Full time job

Rotorua Central, Bay of Plenty

$118,535 – $139,453 per year

Great working conditions & Benefits
Dedicated Team
Modern/fun work environment

Great working conditions & Benefits
Dedicated Team
Modern/fun work environment

We’re seeking a confident, values‑led leader to manage Customer Solutions and shape how our community experiences

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

11d ago

Listed one hour ago

Scheduling Manager

at ACC New Zealand

Be an early applicant

This is a Full time job

Newmarket, Auckland(Hybrid)

plus 9% Superannuation

Join a purpose-driven organisation that supports your growth, values inclusion
Supportive team culture, ongoing training and opportunities to develop a career
Permanent full-time position

Join a purpose-driven organisation that supports your growth, values inclusion
Supportive team culture, ongoing training and opportunities to develop a career
Permanent full-time position

Seeking an experienced and motivated Scheduling Manager to lead our Workforce Management capability and help deliver exceptional service outcomes.

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

1h ago

Listed one hour ago

Scheduling Manager

at ACC New Zealand

Be an early applicant

This is a Full time job

Christchurch, Canterbury(Hybrid)

plus 9% Superannuation

Join a purpose-driven organisation that supports your growth, values inclusion
Supportive team culture, ongoing training and opportunities to develop a career
Permanent full-time position

Join a purpose-driven organisation that supports your growth, values inclusion
Supportive team culture, ongoing training and opportunities to develop a career
Permanent full-time position

Seeking an experienced and motivated Scheduling Manager to lead our Workforce Management capability and help deliver exceptional service outcomes.

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

1h ago

Listed six days ago

Customer Experience Team Leader

at SKOPE Refrigeration

This is a Full time job

Christchurch Central, Canterbury

Lead daily operations while coaching a high-performing team
Join a premium NZ brand focused on innovation and sustainability
Drive consistent, high-quality customer outcomes

Lead daily operations while coaching a high-performing team
Join a premium NZ brand focused on innovation and sustainability
Drive consistent, high-quality customer outcomes

Lead a high-performing Customer Experience team in a hands-on role. Join SKOPE in Christchurch delivering service across NZ, Australia and globally.

subClassification: Supervisors/Team LeadersSupervisors/Team Leaders

classification: Call Centre & Customer Service(Call Centre & Customer Service)

6d ago

Listed one hour ago

Scheduling Manager

at ACC New Zealand

Be an early applicant

This is a Full time job

Hamilton, Waikato(Hybrid)

plus 9% Superannuation

Join a purpose-driven organisation that supports your growth, values inclusion
Supportive team culture, ongoing training and opportunities to develop a career
Permanent full-time position

Join a purpose-driven organisation that supports your growth, values inclusion
Supportive team culture, ongoing training and opportunities to develop a career
Permanent full-time position

Seeking an experienced and motivated Scheduling Manager to lead our Workforce Management capability and help deliver exceptional service outcomes.

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

1h ago

Listed one hour ago

Scheduling Manager

at ACC New Zealand

Be an early applicant

This is a Full time job

Dunedin, Otago(Hybrid)

plus 9% Superannuation

Join a purpose-driven organisation that supports your growth, values inclusion
Supportive team culture, ongoing training and opportunities to develop a career
Permanent full-time position

Join a purpose-driven organisation that supports your growth, values inclusion
Supportive team culture, ongoing training and opportunities to develop a career
Permanent full-time position

Seeking an experienced and motivated Scheduling Manager to lead our Workforce Management capability and help deliver exceptional service outcomes.

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

1h ago

Listed three days ago

Customer Solutions Team Leader

at South Waikato District Council

This is a Full time job

Tokoroa, Waikato

Fixed-term Full-time role
Ongoing training and development
Free parking

Fixed-term Full-time role
Ongoing training and development
Free parking

Come join us as a Customer Solutions Team Leader within our Delivery team!

subClassification: Supervisors/Team LeadersSupervisors/Team Leaders

classification: Call Centre & Customer Service(Call Centre & Customer Service)

3d ago

Listed six days ago

Customer Experience Manager

at Gunn Talent

This is a Full time job

Glenfield, Auckland

Lead Transformational Change
Thrive in a People-First, Values-Driven Culture
You'll have the autonomy to develop a national customer service team

Lead Transformational Change
Thrive in a People-First, Values-Driven Culture
You'll have the autonomy to develop a national customer service team

Shape the future of customer experience for two of New Zealand's most trusted bathroomware brands

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

6d ago

Listed three days ago

Quality and Engagement Manager

at Genesis

This is a Full time job

Hamilton Central, Waikato

Competitive salary + generous benefits

Lead capability uplift and customer experience transformation
Permanent opportunity based in Hamilton central
Drive quality, insights and Voice of Customer across our retail teams

Lead capability uplift and customer experience transformation
Permanent opportunity based in Hamilton central
Drive quality, insights and Voice of Customer across our retail teams

Lead quality, capability and customer experience uplift across teams, driving performance and Voice of Customer insights in a dynamic environment.

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

3d ago

Listed eleven days ago

Complaints Lead

at nib health funds limited

This is a Contract/Temp job

Auckland(Hybrid)

Fixed Term Contract Available
Enjoy hybrid work with home-office flexibility
Identify trends and contribute to service and process improvements

Fixed Term Contract Available
Enjoy hybrid work with home-office flexibility
Identify trends and contribute to service and process improvements

Take the lead in resolving complex complaints, apply insurance law, and drive customer experience improvements at nib NZ.

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

11d ago

Listed five days ago

Customer Operations Manager

at Randstad - Business Support

This is a Full time job

Wellington Central, Wellington

Oversee and develop a group of professionals in a collaborative environment
Shape the future of how people connect with this organisation
Influence outcomes by turning customer insights into actionable improvements

Oversee and develop a group of professionals in a collaborative environment
Shape the future of how people connect with this organisation
Influence outcomes by turning customer insights into actionable improvements

Manage a service-focused team to modernise communications and ensure high-quality, consistent interactions across multiple channels.

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

5d ago

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