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This is a featured job

Customer Experience Manager

at WOOP

This is a Full time job

Eden Terrace, Auckland(Hybrid)
  • Fun team enviroment
  • Restaurant Quality Meals for Lunch
  • High autonomy role
Customer Experience Manager to own end-to-end member experience and CX strategy.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
Featured•Expiring
This is a featured job

Customer Experience Specialist

at Halter

This is a Full time job

Auckland CBD, Auckland
$85,000 – $100,000 per year
  • Auckland Central office - Close to public transports
  • Fully stocked kitchen, dog friendly office and VIBES!
  • $1000 Growth Fund, Health Insurance, Unlimited Annual Leave and Equity!
Be the person farmers trust when it matters. Solve tough problems with judgement, not scripts. Remote-first support with real on-farm impact.
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing classification: Call Centre & Customer Service(Call Centre & Customer Service)
Featured
Listed two days ago

Customer Transformation – CX & Service Design – Senior Manager

at PricewaterhouseCoopers
Be an early applicant

This is a Full time job

Auckland CBD, Auckland(Hybrid)
  • Purpose-led work with real impact for Aotearoa New Zealand.
  • Be empowered with the latest AI and digital tools.
  • Work with industry leaders and learn from the best.
Innovate. Build. Reinvent. Make your skills count at PwC New Zealand.
subClassification: Strategy & PlanningStrategy & Planning classification: Consulting & Strategy(Consulting & Strategy)
2d ago
Listed more than thirty days ago

Customer Experience Manager

at WOOP

This is a Full time job

Eden Terrace, Auckland(Hybrid)
  • Fun team enviroment
  • Restaurant Quality Meals for Lunch
  • High autonomy role
Customer Experience Manager to own end-to-end member experience and CX strategy.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
30d+ ago•Expiring
Listed nine days ago

Customer Transformation – CX & Service Design Manager

at PricewaterhouseCoopers

This is a Full time job

Wellington Central, Wellington(Hybrid)
  • Work on large-scale transformation programmes and influence change at scale.
  • Enjoy flexible working, generous wellbeing support and ongoing learning.
Be a catalyst for transformation. Shape the future at PwC New Zealand.
subClassification: Strategy & PlanningStrategy & Planning classification: Consulting & Strategy(Consulting & Strategy)
9d ago
Listed six days ago

Customer Experience Specialist

at Halter

This is a Full time job

Auckland CBD, Auckland
$85,000 – $100,000 per year
  • Auckland Central office - Close to public transports
  • Fully stocked kitchen, dog friendly office and VIBES!
  • $1000 Growth Fund, Health Insurance, Unlimited Annual Leave and Equity!
Be the person farmers trust when it matters. Solve tough problems with judgement, not scripts. Remote-first support with real on-farm impact.
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing classification: Call Centre & Customer Service(Call Centre & Customer Service)
6d ago
Listed three days ago

Customer Transformation - Expressions of interest

at PricewaterhouseCoopers

This is a Full time job

Auckland CBD, Auckland(Hybrid)
  • Purpose-led work with real impact for Aotearoa New Zealand.
  • Learn new skills and stretch into new opportunities.
  • Be part of a diverse community of experts where you belong.
Work on meaningful strategy, design & transformation projects that make a difference, helping organisations transform through technology, data and AI.
subClassification: Strategy & PlanningStrategy & Planning classification: Consulting & Strategy(Consulting & Strategy)
3d ago
Listed eighteen days ago

Customer Experience Designer

at Livestock Improvement Corporation

This is a Full time job

Auckland CBD, Auckland(Hybrid)
Work in the sector that powers the NZ economy!
  • Hybrid work options available
  • Fantastic team environment
  • Make a difference to NZ farmers and grow the economy!
Use customer insight to shape decisions, focus on high-impact opportunities, and drive commercial outcomes.
subClassification: Market Research & AnalysisMarket Research & Analysis classification: Marketing & Communications(Marketing & Communications)
18d ago
Listed two days ago

Experience Designer

at ANZ Bank New Zealand Limited

This is a Full time job

Wellington(Hybrid)
  • A dynamic and supportive work culture where your contributions truly matter
  • Work with a team that values collaboration and innovation
  • Access exclusive staff banking benefits, including banking and insurance
Join ANZ as an Experience Designer, shaping customer-centred digital experiences and our Tumu Design System.
subClassification: Web & Interaction DesignWeb & Interaction Design classification: Design & Architecture(Design & Architecture)
2d ago
Listed eighteen days ago

Customer Experience Designer

at Livestock Improvement Corporation

This is a Full time job

Newstead, Waikato(Hybrid)
Work in the sector that powers the NZ economy!
  • Hybrid work options available
  • Fantastic team environment
  • Make a difference to NZ farmers and grow the economy!
Use customer insight to shape decisions, focus on high-impact opportunities, and drive commercial outcomes.
subClassification: Market Research & AnalysisMarket Research & Analysis classification: Marketing & Communications(Marketing & Communications)
18d ago
Listed four days ago

Workforce Planner, Customer Experience

at Halter

This is a Full time job

Auckland CBD, Auckland
  • Own and shape Halter’s global workforce planning function as we scale
  • Help scale technology that's transforming an entire industry
  • Work with serious autonomy in a high-performance, fast-moving environment
What if you could build the workforce planning engine for a company transforming an entire industry?
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
4d ago
Listed six days ago

Client Experience Coordinator

at Humankind

This is a Full time job

Christchurch Central, Canterbury
  • Newly created client experience role
  • Growing Christchurch wealth firm, one of NZ’s largest independent providers
  • Warm team and career pathways
Create a warm first client experience in a growing wealth management firm, with pathways to develop your career.
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing classification: Call Centre & Customer Service(Call Centre & Customer Service)
6d ago
Listed five days ago

Customer Success Manager

at Afterburner

This is a Full time job

Auckland CBD, Auckland(Hybrid)
$90,000 – $110,000 per year
  • Work closely with product and get deep exposure to AI tooling & Fintech workflow
  • Afterburner is purpose-built AI automation for NZ financial advisers
  • We're a lean, remote-friendly team that trusts people to own their work.
As our founding Customer Success hire, you won't just fill a role — you'll define how Afterburner builds relationships at scale.
subClassification: Sales - Pre & PostSales - Pre & Post classification: Information & Communication Technology(Information & Communication Technology)
5d ago
Listed eleven days ago

Customer Lifecycle Manager

at MyRepublic Limited

This is a Full time job

Mount Albert, Auckland(Hybrid)
$110,000 – $125,000 per year
  • Build Rocket’s lifecycle capability from the ground up
  • Make a visible impact on retention, churn and customer growth
  • High-autonomy role in a fast-growing NZ mobile challenger
Help build Rocket's Customer Lifecycle Management capability across onboarding, activation, engagement, retention and churn prevention.
subClassification: Direct Marketing & CRMDirect Marketing & CRM classification: Marketing & Communications(Marketing & Communications)
11d ago
Listed more than thirty days ago

Project & Customer Experience Expert | Auckland

at AGB Stone

This is a Full time job

New Lynn, Auckland
$70,000 – $90,000pa (depending on experience)
Are you a person who loves to bring it all together. We don't need a Planner - we need a conductor.
subClassification: Production, Planning & SchedulingProduction, Planning & Scheduling classification: Manufacturing, Transport & Logistics(Manufacturing, Transport & Logistics)
30d+ ago•Expiring
Listed twenty four days ago

Customer Experience Lead

at Everest - all about people

This is a Full time job

Hamilton Central, Waikato
  • Join one of New Zealand's most successful outdoor brands with a global footpri
  • Lead a customer-focused team and influence business-wide improvements.
  • Play a key role in delivering the premium experience Zempire is known for.
Create customer experiences as premium as the products.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
24d ago•Expiring
Listed five days ago

Head of Retention

at Partners Life

This is a Full time job

Takapuna, Auckland(Hybrid)
Annual bonus, insurances & hybrid working
  • Lead a high-impact retention function and shape how we support customers
  • Influence enterprise-wide outcomes by partnering across key business functions
  • Flexible hybrid working, attractive salary, annual bonus and insurances
Are you a commercially minded operational leader who can lead the development of our retention strategy and turn this strategy into practical action?
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
5d ago
Listed ten days ago

Customer Onboarding Specialist

at Halter

This is a Full time job

Auckland CBD, Auckland
Unlimited annual leave, $1000 growth fund and more
Own the customer journey at Halter! Turn new farmers into confident, thriving users while shaping the future of farming with cutting-edge tech!
subClassification: Sales - Pre & PostSales - Pre & Post classification: Information & Communication Technology(Information & Communication Technology)
10d ago
Listed twelve days ago

Customer Marketing Lead, NZ

at AMERICAN EXPRESS

This is a Full time job

Auckland CBD, Auckland
  • Own E2E delivery of Marketing strategy
  • Optimize luxury brand channel strategies
Shape Card Member engagement across New Zealand portfolio using data and insights.
subClassification: Brand ManagementBrand Management classification: Marketing & Communications(Marketing & Communications)
12d ago
Listed eighteen days ago

Performance Optimisation Manager

at First Rescue NZ Ltd

This is a Full time job

Mount Wellington, Auckland
  • Shape performance in a high-impact frontline environment
  • Join a supportive, people-focused business
  • Company benefits that support you
Lead change, shape performance and make an impact where it matters most. Join us and help transform customer outcomes.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
18d ago
Listed more than thirty days ago

Customer Success Manager

at The Adviser Platform

This is a Full time job

Eden Terrace, Auckland
  • Own the customer success journey
  • Supportive leadership team that values ideas, initiative and collaboration
  • Real ownership & autonomy
Customer Success Manager to own adviser onboarding, engagement and retention while building a scalable customer experience in a growing SaaS business.
subClassification: Account & Relationship ManagementAccount & Relationship Management classification: Sales(Sales)
30d+ ago•Expiring
Listed four days ago

Capability Lead - Customer Success

at WM New Zealand

This is a Full time job

East Tamaki, Auckland(Hybrid)
  • Competitive salary + laptop + mobile.
  • Flexible working
  • Onsite parking
We are looking for a practical, people-focused Capability Lead to shape learning, onboarding and development across Customer Success.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
4d ago
Listed ten days ago

Customer Success Team Lead

at Kernel Wealth

This is a Full time job

Auckland CBD, Auckland(Hybrid)
Help grow a high-performing team while making investing simpler for everyday New Zealanders.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
10d ago
Listed thirteen days ago

Customer Support Team Leader

at maui, Britz, mighty

This is a Full time job

Mangere, Auckland
  • Supportive team culture where your ideas and leadership make a difference.
  • Employee travel and company benefits.
  • Career development and progression opportunities.
We're looking for a full-time permanent Customer Support Team Leader, based in Auckland to join our On Road Care leadership team.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
13d ago
Listed twenty days ago

Customer Success Manager

at EROAD Limited

This is a Full time job

Albany, Auckland
  • Fast growing company at the forefront of intelligent transport solutions
  • Career growth opportunities, competitive remuneration
  • Hybrid working and a collaborative team environment
Portfolio management where you get to make a real difference to how our customers use and benefit from our services, working as a trusted advisor.
subClassification: Account & Relationship ManagementAccount & Relationship Management classification: Sales(Sales)
20d ago
Listed nineteen days ago

Service Delivery Lead

at TVNZ

This is a Full time job

Auckland(Hybrid)
Base Salary plus mobile/broadband allowance
  • Hybrid way of working
  • Health & wellbeing support - discounted health insurance, free flu vaccination
  • Join one of Aotearoa's most loved media companies
Shape how technology performs and feels across TVNZ by leading our Service Centre and driving exceptional service delivery.
subClassification: ManagementManagement classification: Information & Communication Technology(Information & Communication Technology)
19d ago
Listed two days ago

Customer Experience Specialist - FTC

at Lion New Zealand

This is a Full time job

Wellington Central, Wellington
  • Flexible working options available
  • Make an impact across customer experience, systems and processes
Join the Havana team at our iconic Wellington roastery
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
Listed thirteen days ago

Sales and Service Team Leader - Pet Insurance

at PD Insurance New Zealand

This is a Full time job

Takapuna, Auckland
  • Help us protect paws as the front line of an exciting and recognisable brand!
  • Lead our 8-person Sales and Service team and have autonomy to run it your way
  • Genuine customer focused brand with real passion to improve the lives of NZ pets
Got a knack for bringing out the best in people, and a soft spot for making sure customers (and their pets) are looked after?
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
13d ago
Listed two days ago

Product Design Lead

at HOME Recruitment

This is a Full time job

Ponsonby, Auckland(Hybrid)
  • Be part of the next NZ success story!
  • Competitive base + meaningful equity in a company at the very start
  • Tight knit team, working closely with Founders
Our client's customers are high-growth businesses who come to them wanting one thing: to get their story out.
Recruited byJamila O'Donnell
subClassification: Product Management & DevelopmentProduct Management & Development classification: Information & Communication Technology(Information & Communication Technology)
2d ago
Listed three days ago

Ecommerce and Retention Lead

at KENZZI

This is a Full time job

Parnell, Auckland
$130,000 – $150,000 per year
  • Own the website and landing pages for a new food brand launching in the US.
  • Build email, SMS and subscription journeys that keep customers coming back.
Own Shopify, landing pages, email, SMS and subscription retention for a new US food brand. Build the experience from first visit to repeat order.
subClassification: Digital & Search MarketingDigital & Search Marketing classification: Marketing & Communications(Marketing & Communications)
3d ago
Listed four days ago

Senior Product Manager

at Kami Holdings Limited

This is a Full time job

Parnell, Auckland(Hybrid)
  • Global company in rapid growth mode
  • Health insurance, free lunches, snacks and unlimited coffee!
  • Hybrid role, with onsite car-parking
Build and shape a global, much-loved EdTech products used by 70M+ users worldwide
subClassification: Product Management & DevelopmentProduct Management & Development classification: Information & Communication Technology(Information & Communication Technology)
4d ago
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