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This is a featured job

Customer Experience (CX) Senior Associate

at Moodi

This is a Full time job

Ponsonby, Auckland(Hybrid)
  • Broad exposure to operations in a high-growth, purpose-driven consumer brand
  • AI forward workplace and role
  • Competitive compensation and performance-based incentives
Act as 2IC to the CX Manager and play a key part in leveraging AI to evolve the Customer function at one of NZ's most exciting brands!
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
Featured•Expiring
This is a featured job

Customer Experience Manager

at McLaren Recruitment – in business since 1989

This is a Full time job

Wellington Central, Wellington
  • Join the team behind New Zealand's most loved venue!
  • Visible, hands-on, and impactful role; lead and implement the CX plan
  • Drive seamless, engaging, and inclusive customer experiences and events
Exciting opportunity to make an impact by shaping exceptional customer experiences at one of New Zealand's most iconic event venues.
Recruited byNikki Walshaw
subClassification: Event ManagementEvent Management classification: Marketing & Communications(Marketing & Communications)
Featured
Listed more than thirty days ago

Customer Experience (CX) Senior Associate

at Moodi

This is a Full time job

Ponsonby, Auckland(Hybrid)
  • Broad exposure to operations in a high-growth, purpose-driven consumer brand
  • AI forward workplace and role
  • Competitive compensation and performance-based incentives
Act as 2IC to the CX Manager and play a key part in leveraging AI to evolve the Customer function at one of NZ's most exciting brands!
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
30d+ ago•Expiring
Listed thirteen days ago

Customer Experience Manager

at McLaren Recruitment – in business since 1989

This is a Full time job

Wellington Central, Wellington
  • Join the team behind New Zealand's most loved venue!
  • Visible, hands-on, and impactful role; lead and implement the CX plan
  • Drive seamless, engaging, and inclusive customer experiences and events
Exciting opportunity to make an impact by shaping exceptional customer experiences at one of New Zealand's most iconic event venues.
Recruited byNikki Walshaw
subClassification: Event ManagementEvent Management classification: Marketing & Communications(Marketing & Communications)
13d ago
Listed five days ago

Customer Support Specialist

at FlexiTime

This is a Full time job

Wellington Central, Wellington
$65,000 – $85,000 per year
Love helping people & solving problems? Join our fast-growing Kiwi SaaS business and become the expert our customers rely on every day.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
5d ago
Listed four days ago

Customer Service and Inventory Specialist

at Baxter Healthcare Pty Ltd

This is a Full time job

Wigram, Canterbury
  • Leading global healthcare company with a strong value driven culture
  • Work with a high performing and highly engaged team
  • A role where you can make a difference and do something that really matters
If you’re looking for a supportive workplace where success is celebrated, and professional and personal development is supported, you’ve found it!
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing classification: Call Centre & Customer Service(Call Centre & Customer Service)
4d ago
Listed nine days ago

Customer Experience Administrator

at Bupa

This is a Full time job

Newmarket, Auckland(Hybrid)
  • Entry Level Role
  • Global Healthcare Company
  • Hybrid Working Arrangements and Southern Cross Health Insurance
Entry level role for a recent graduate, offering growth and development with a broad introduction to customer experience
subClassification: Market Research & AnalysisMarket Research & Analysis classification: Marketing & Communications(Marketing & Communications)
9d ago•Expiring
Listed six days ago

Head of Customer Experience

at Alexander James Limited

This is a Full time job

Manukau & East Auckland, Auckland
  • Lead. Improve. Deliver
  • Central/East Auckland location
  • Senior level role giving you the chance to make an impact
Opportunity to join leadership team & be part of well established manufacturing business. Make an impact & work with your team to help shape success
Recruited bySally Stanton
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
6d ago
Listed six days ago

Customer Experience Team Leader

at Pipeline Recruitment

This is a Full time job

Hastings Central, Hawkes Bay(Hybrid)
  • Influential CX leadership role with tremendous scope and challenge
  • Great team, supportive leadership, competitive remuneration package
  • Leading Hawke’s Bay-based employer; electricity distribution sector
An exciting, hands-on CX leadership role with the team at Unison Networks. Champion a customer-first experience, delivering high-quality outcomes.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
6d ago
Listed nine days ago

Team Leader

at Cultivate – SEEK Medium Agency of the Year 2023 & 2024

This is a Full time job

Greenlane, Auckland
Base + Bonus + insurances
  • Competitive salary, profit share and fully funded insurance
  • Greenlane - Avoid CBD traffic, easy street parking and close to transport
  • Join at an exciting time - upcoming system change
Join a specialist insurance business with a standout team, great culture and real opportunity to make your mark.
Recruited byCharly Jones
subClassification: ManagementManagement classification: Insurance & Superannuation(Insurance & Superannuation)
9d ago
Listed one day ago

Customer Service Manager

at Cultivate – SEEK Medium Agency of the Year 2023 & 2024

This is a Full time job

Mount Wellington, Auckland
$100k + bonus
  • Be part of the rebuild of the telesales team and shape the culture
  • Monthly performance bonus tied to team results, paid out every month
  • Values-driven, people-first family business with real autonomy once trust is est
Lead the customer service function for a NZ food business, coaching the team and evolving the operation towards proactive telesales.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
1d ago
Listed twenty six days ago

Senior Operations Analyst

at Electric Kiwi

This is a Full time job

Auckland CBD, Auckland(Hybrid)
  • Come and make your mark!
  • Hybrid working with ocean views, office dogs, and a fun team culture
  • Dogs, ocean views, good coffee, and flexible vibes are part of the ride.
We're Electric Kiwiiiiiiii!
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
26d ago•Expiring
Listed four days ago

Domain Principal - Customer Voice and Experience

at Inland Revenue

This is a Full time job

Christchurch Central, Canterbury(Hybrid)
  • Lead customer-led service improvement at IR
  • Permanent opportunity
  • Turn deep customer understanding into measurable improvements
Lead customer-led service improvement, turning research and insight into better digital experiences across Inland Revenue's services.
subClassification: Product Management & DevelopmentProduct Management & Development classification: Information & Communication Technology(Information & Communication Technology)
4d ago
Listed four days ago

Domain Principal - Customer Voice and Experience

at Inland Revenue

This is a Full time job

Wellington Central, Wellington(Hybrid)
  • Lead customer-led service improvement at IR
  • Permanent opportunity
  • Turn deep customer understanding into measurable improvements
Lead customer-led service improvement, turning research and insight into better digital experiences across Inland Revenue's services.
subClassification: Product Management & DevelopmentProduct Management & Development classification: Information & Communication Technology(Information & Communication Technology)
4d ago
Listed nineteen days ago

Customer Operations Manager

at Convergence

This is a Full time job

Auckland CBD, Auckland(Hybrid)
Competitive salary + Bonus
  • Competitive salary + Bonus + car park + 2 days WFH + other benefits
  • Lead a multi-disciplinary team across sales, service and complaints
  • Real influence over process and the future operating model
Lead customer operations across sales, underwriting support and claims for a fast-growing NZ life insurer, driving performance, compliance and change.
subClassification: ManagementManagement classification: Insurance & Superannuation(Insurance & Superannuation)
19d ago
Listed twenty five days ago

Customer Experience Manager (Parental Leave Cover)

at Shakti Mats

This is a Full time job

Christchurch Central, Canterbury(Hybrid)
  • Ignite the Good
  • Global impact with ethical production
  • Flexible hybrid work with WFH 1 day per week
Lead our customer service team to enhance pre and post-purchase experiences, turning feedback into actionable insights that shape our brand's future.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
25d ago•Expiring
Listed three days ago

Customer Outcomes Manager

at Westpac New Zealand Limited

This is a Full time job

Auckland CBD, Auckland(Hybrid)
  • Additional purchased leave options of up to 4 weeks per year
  • Environmental and community care programs
  • School holiday subsidy - help you balance work and family
Location: Auckland
subClassification: Compliance & RiskCompliance & Risk classification: Banking & Financial Services(Banking & Financial Services)
3d ago
Listed four days ago

Customer Success Specialist

at Momentum Consulting Group

This is a Full time job

Auckland(Hybrid)
  • Location: East Tamaki, Auckland
  • Work Type: Permanent, Full-Time | Hybrid
  • Sector: Environmental Services / Resource Recovery
A fantastic opportunity for a commercially minded customer service professional to step into a dynamic support role within a high-performing team
subClassification: Account & Relationship ManagementAccount & Relationship Management classification: Sales(Sales)
4d ago
Listed nine days ago

Customer Service Manager (B2C) - 6 Month Opportunity

at VEC LTD

This is a Contract/Temp job

Saint Johns, Auckland
  • Award-winning culture & opportunities!
  • Opportunity to lead and take ownership!
  • High-trust, autonomous environment!
Make your mark with one of NZ's leading retail brands!
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
9d ago
Listed five days ago

Member Experience and Insights Specialist

at MAS

This is a Full time job

Auckland CBD, Auckland(Hybrid)
We're looking for a Member Experience and Insights Specialist to champion the voice of the Member across MAS.
subClassification: Market Research & AnalysisMarket Research & Analysis classification: Marketing & Communications(Marketing & Communications)
5d ago
Listed six days ago

Team Leader

at Southern Cross Travel Insurance

This is a Full time job

Auckland CBD, Auckland(Hybrid)
  • AI-driven projects and B2B growth opportunities
  • Fully subsidised medical insurance for you and family
  • Hybrid work model with flexible hours and wellbeing leave
Lead and inspire a dynamic team to deliver exceptional customer experiences at SCTI, driving strategic projects like B2B growth and AI integration.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
6d ago
Listed eleven days ago

Head of Customer ANZ

at Tribe (New Zealand) Limited

This is a Full time job

Avondale, Auckland
Competitive salary, hybrid working, great culture!
  • Flexible working, convenient office location, competitive salary
  • Drive smarter processes, better workflows and stronger team engagement
  • Be part of a growing SaaS business with a strong people-first culture
Shape the future of a specialist ANZ customer function at a company redefining what HR looks like for small and medium businesses!
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
11d ago
Listed four days ago

Domain Principal - Customer Voice and Experience

at Inland Revenue

This is a Full time job

Hamilton Central, Waikato(Hybrid)
  • Lead customer-led service improvement at IR
  • Permanent opportunity
  • Turn deep customer understanding into measurable improvements
Lead customer-led service improvement, turning research and insight into better digital experiences across Inland Revenue's services.
subClassification: Product Management & DevelopmentProduct Management & Development classification: Information & Communication Technology(Information & Communication Technology)
4d ago
Listed twelve days ago

Customer Care Specialist - Diabetes

at Pharmaco (NZ) Ltd

This is a Full time job

Mount Wellington, Auckland
  • Purpose led organisation
  • Working in a collaborative values- based organisation
  • Great, supportive team
Use your product specialist and customer care skills to make a difference, help and support users of our diabetes products
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
12d ago
Listed ten days ago

Customer Engagement Manager

at Southern Cross Health Society

This is a Full time job

Auckland CBD, Auckland
  • Lead remediation and customer engagement activity
  • Deliver clear, compliant customer communications
  • Drive customer trust, retention, and continuous improvement
Lead customer remediation communications and engagement programmes that build trust, improve outcomes, and support compliance.
subClassification: OtherOther classification: Marketing & Communications(Marketing & Communications)
10d ago
Listed seventeen days ago

Customer Experience Consultant, Distribution

at Steel&Tube Holdings Ltd

This is a Full time job

East Tamaki, Auckland
  • Drive Revenue Through Exceptional Customer Experiences
  • Turn Conversations into Solutions – and Solutions into Sales
  • Shape the future of steel supply across New Zealand
Love building relationships and helping customers win? Join Steel & Tube Auckland as a Customer Experience Consultant!
subClassification: Sales - InboundSales - Inbound classification: Call Centre & Customer Service(Call Centre & Customer Service)
17d ago
Listed six days ago

Senior Service Designer

at Department of Corrections

This is a Full time job

Wellington Central, Wellington(Hybrid)
$104,985 - $148,214 per annum.
  • Work on high priority initiatives, drive meaningful change
  • Influence how services are designed, delivered, and continuously improved
  • Fixed-term/secondment opportunity available until 30th of June 2027
Apply systems thinking, service design, and human-centred approaches to uncover insights, shape future-state service experiences.
subClassification: Strategy & PlanningStrategy & Planning classification: Consulting & Strategy(Consulting & Strategy)
6d ago
Listed eighteen days ago

Product Manager

at Southern Cross Travel Insurance

This is a Full time job

Auckland CBD, Auckland(Hybrid)
  • Shape products Kiwis & Aussies love.
  • Flexible, purpose-led culture
  • Learn, stretch, grow
Bring your product thinking to SCTI. Solve real customer problems, work with agile teams, and shape travel insurance that Kiwis & Aussies value.
subClassification: Product Management & DevelopmentProduct Management & Development classification: Marketing & Communications(Marketing & Communications)
18d ago
Listed ten days ago

Service Delivery Manager

at A Canon Group Company

This is a Full time job

Auckland(Hybrid)
  • Own a diverse client portfolio
  • Join a collaborative, supportive team
  • Hybrid flexibility with real impact
Lead customer success across a diverse portfolio, strengthen partnerships, and drive growth through digital solutions.
subClassification: Account & Relationship ManagementAccount & Relationship Management classification: Sales(Sales)
10d ago
Listed twenty four days ago

Customer Care Team Leader

at Wilson Parking NZ Ltd

This is a Full time job

Auckland CBD, Auckland
  • Join a supportive team where your leadership will make a real impact.
  • Lead both onshore and offshore customer care teams
  • Work for a market leading business!
If you're ready to lead high-performing teams, drive continuous improvement, and deliver exceptional customer experiences, we'd love to hear from you.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
24d ago•Expiring
Listed twenty days ago

Product & Solutions Specialist

at Fred Recruitment

This is a Full time job

Newmarket, Auckland(Hybrid)
$120-$125k salary + bonus
  • Newly created role with opportunity to bring true product expertise
  • Broad role spanning product, customer experience, implementation and CI
  • WFH 2 days a week + Southern Cross, Income Insurance and onsite Gym
Help shape the future of product and customer solutions in a newly created specialist role
Recruited byLaura Cooper
subClassification: Product Management & DevelopmentProduct Management & Development classification: Marketing & Communications(Marketing & Communications)
20d ago
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