Customer Experience Manager Jobs in New Zealand, Job Vacancies - May 2026

This is a featured job

Customer Experience Transition Manager

at Wellington Water Limited

This is a Full time job

Petone, Wellington(Hybrid)

Lead major transformation programme
Shape future customer model
Based in Petone

Lead major transformation programme
Shape future customer model
Based in Petone

Lead the transition to a future-state, customer-centric operating model

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

Featured

This is a featured job

Head of Customer Care

at Wellington Water Limited

This is a Full time job

Petone, Wellington(Hybrid)

Build our Customer Care team
Shape our customer experience strategy
Based in Petone

Build our Customer Care team
Shape our customer experience strategy
Based in Petone

Build the Customer Care team in this pivotal role transforming water services in the Wellington region.

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

Featured

Listed one hour ago

Customer Experience Transition Manager

at Wellington Water Limited

This is a Full time job

Petone, Wellington(Hybrid)

Lead major transformation programme
Shape future customer model
Based in Petone

Lead major transformation programme
Shape future customer model
Based in Petone

Lead the transition to a future-state, customer-centric operating model

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

1h ago

Listed sixteen days ago

Bookings & Customer Service Associate

at Wild Kiwi

This is a Full time job

Auckland CBD, Auckland(Hybrid)

$65,000 – $70,000 per year

Hybrid work - 2 days from home
Join a fun, social team passionate about NZ adventures
Career growth and development

Hybrid work - 2 days from home
Join a fun, social team passionate about NZ adventures
Career growth and development

Join Wild Kiwi and deliver unforgettable travel experiences - help customers plan, book, and enjoy seamless adventures from start to finish.

subClassification: Client & Sales AdministrationClient & Sales Administration

classification: Administration & Office Support(Administration & Office Support)

16d ago

Listed one hour ago

Head of Customer Care

at Wellington Water Limited

This is a Full time job

Petone, Wellington(Hybrid)

Build our Customer Care team
Shape our customer experience strategy
Based in Petone

Build our Customer Care team
Shape our customer experience strategy
Based in Petone

Build the Customer Care team in this pivotal role transforming water services in the Wellington region.

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

1h ago

Listed twenty eight days ago

National Customer Service Manager

at New Zealand Couriers

This is a Full time job

Penrose, Auckland

Salary + bonus + health insurance

Set national customer service strategy and standards
Use data to identify trends and improve performance
Lead continuous improvement initiatives nationwide

Set national customer service strategy and standards
Use data to identify trends and improve performance
Lead continuous improvement initiatives nationwide

Drive customer experience strategy and influence service excellence nationwide

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

28d ago•Expiring

Listed seven days ago

Customer Engagement & Loyalty Operations Executive

at Foodstuffs North Island Ltd

This is a Full time job

Mangere, Auckland(Hybrid)

Free parking,subsidised meals,supermarket discount

Competitive salary plus generous benefits
Flexible working - work from home options
Future growth opportunities within a large and continuing evolving company

Competitive salary plus generous benefits
Flexible working - work from home options
Future growth opportunities within a large and continuing evolving company

Help to drive customer loyalty, customer engagement programmes, solve issues & power seamless retail experiences with one of NZ’s most trusted brands

subClassification: Direct Marketing & CRMDirect Marketing & CRM

classification: Marketing & Communications(Marketing & Communications)

7d ago

Listed nine days ago

Customer Experience Lead

at nib health funds limited

This is a Full time job

Auckland(Hybrid)

Strong CX with a mix of project coordination and marketing execution experience
Strong stakeholder engagement skills
Enjoy hybrid work with home-office flexibility; 1-day/week in the Auckland hub

Strong CX with a mix of project coordination and marketing execution experience
Strong stakeholder engagement skills
Enjoy hybrid work with home-office flexibility; 1-day/week in the Auckland hub

Suited to a proactive marketing CX professional who delivers end-to-end projects and impactful initiatives that drive brand growth + business outcomes

subClassification: OtherOther

classification: Marketing & Communications(Marketing & Communications)

9d ago

Listed twenty three days ago

Customer Experience Manager

at Gunn Talent

This is a Full time job

Glenfield, Auckland

Lead Transformational Change
Thrive in a People-First, Values-Driven Culture
You'll have the autonomy to develop a national customer service team

Lead Transformational Change
Thrive in a People-First, Values-Driven Culture
You'll have the autonomy to develop a national customer service team

Shape the future of customer experience for two of New Zealand's most trusted bathroomware brands

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

23d ago•Expiring

Listed twenty eight days ago

Customer Success Manager

at Afterburner

This is a Full time job

Auckland CBD, Auckland(Hybrid)

$90,000 – $110,000 per year

Work closely with product and get deep exposure to AI tooling & Fintech workflow
Afterburner is purpose-built AI automation for NZ financial advisers
We're a lean, remote-friendly team that trusts people to own their work.

Work closely with product and get deep exposure to AI tooling & Fintech workflow
Afterburner is purpose-built AI automation for NZ financial advisers
We're a lean, remote-friendly team that trusts people to own their work.

As our founding Customer Success hire, you won't just fill a role — you'll define how Afterburner builds relationships at scale.

subClassification: Sales - Pre & PostSales - Pre & Post

classification: Information & Communication Technology(Information & Communication Technology)

28d ago•Expiring

Listed two days ago

Senior Customer Experience Strategist

at Air New Zealand

This is a Full time job

Auckland CBD, Auckland(Hybrid)

Work on exciting projects and deliver exceptional experiences for our customers.
Get access to unlimited learning and development opportunities.
Discounted staff travel for you, your friends, and whānau.

Work on exciting projects and deliver exceptional experiences for our customers.
Get access to unlimited learning and development opportunities.
Discounted staff travel for you, your friends, and whānau.

Join us and shape the future of customer experience at one of New Zealand's most iconic brands.

subClassification: OtherOther

classification: Consulting & Strategy(Consulting & Strategy)

2d ago

Listed eight days ago

Customer Success Executive

at Renti Limited

This is a Full time job

Ponsonby, Auckland

Get in on the ground floor of a fast-moving tech start-up focused on bringing new tools to the rental market in New Zealand and beyond.

subClassification: Customer Service - Call CentreCustomer Service - Call Centre

classification: Call Centre & Customer Service(Call Centre & Customer Service)

8d ago

Listed one day ago

CUSTOMER SERVICES REPRESENTATIVE / LOGISTICS COORDINATOR

at Blue Star Swanson

This is a Full time job

Henderson, Auckland

• Competitive salary • A supportive, collaborative culture • The chance to make a tangible impact in a fast-paced industry

subClassification: Customer Service - Call CentreCustomer Service - Call Centre

classification: Call Centre & Customer Service(Call Centre & Customer Service)

1d ago

Listed seven days ago

Customer Engagement Insights & Audience Manager

at Foodstuffs North Island Ltd

This is a Full time job

Mangere, Auckland(Hybrid)

Free parking,subsidised meals,supermarket discount

Competitive salary plus generous benefits
Flexible working - work from home options
Future growth opportunities within a large and continuing evolving company

Competitive salary plus generous benefits
Flexible working - work from home options
Future growth opportunities within a large and continuing evolving company

Lead data-driven CX—shape customer strategy, build audiences, and turn insights into personalised experiences for millions of Kiwi customers

subClassification: Market Research & AnalysisMarket Research & Analysis

classification: Marketing & Communications(Marketing & Communications)

7d ago

Listed six days ago

Relationship & Service Delivery Manager

at Traffic New Zealand Limited

This is a Full time job

Parnell, Auckland(Hybrid)

$80,000 – $90,000 per year

Are you a highly organised Relationship & Service Delivery Manager who can lead our installation operation for two of the world's largest companies?

subClassification: Account & Relationship ManagementAccount & Relationship Management

classification: Sales(Sales)

6d ago

Listed two days ago

Showroom Sales Manager/Customer Experience

at Aitkens Hospitality

This is a Full time job

Christchurch Central, Canterbury

If you’re someone who thrives in a fast-paced sales environment and can deliver a first class showroom customer experience, this is the role for you!

subClassification: ManagementManagement

classification: Sales(Sales)

2d ago

Listed seventeen days ago

Customer Success Specialist

at SyncHub

This is a Full time job

Auckland CBD, Auckland(Remote)

$70,000 – $75,000 per year

SyncHub is hiring a Customer Success Specialist to own customer retention, trial conversions, and our Partner Programme. Remote, full time, NZ based.

subClassification: Account & Relationship ManagementAccount & Relationship Management

classification: Sales(Sales)

17d ago

Listed twenty five days ago

Customer Success Manager

at EROAD Limited

This is a Full time job

Albany, Auckland(Hybrid)

Fast growing company at the forefront of intelligent transport solutions
Career growth opportunities, competitive remuneration
Hybrid working and a collaborative team environment

Fast growing company at the forefront of intelligent transport solutions
Career growth opportunities, competitive remuneration
Hybrid working and a collaborative team environment

Portfolio management where you get to make a real difference to how our customers use and benefit from our services, working as a trusted advisor.

subClassification: Account & Relationship ManagementAccount & Relationship Management

classification: Sales(Sales)

25d ago•Expiring

Listed eight days ago

Customer Education Specialist

at Rave Build Management Ltd

This is a Full time job

Christchurch Central, Canterbury(Remote)

$80,000 – $90,000 per year

Customer Education Specialist responsible for customer training, onboarding, help content, reporting, and improving customer engagement and retention.

subClassification: OtherOther

classification: Construction(Construction)

8d ago

Listed four days ago

Despatch Manager - Customer Service & Logistics

at Wellington Chocolate Factory

This is a Part time job

Newtown, Wellington

$30 – $35 per hour

Join NZ's leading ethical, bean-to-bar craft chocolate factory
Blending order fulfillment, customer care, and inventory coordination
3-4 days per week with a premium pay rate ($30-$35/hr) in Newtown

Join NZ's leading ethical, bean-to-bar craft chocolate factory
Blending order fulfillment, customer care, and inventory coordination
3-4 days per week with a premium pay rate ($30-$35/hr) in Newtown

We source premium Pacific cacao, but the journey ends with you. Own our final mile in Newtown. Precision packing meets boutique customer care.

subClassification: Warehousing, Storage & DistributionWarehousing, Storage & Distribution

classification: Manufacturing, Transport & Logistics(Manufacturing, Transport & Logistics)

4d ago

Listed ten days ago

Client Relationship Manager

at HRtoolkit

This is a Full time job

Wellington(Remote)

Join a dynamic and growing team and help drive data-driven client success
Drive the end-to-end sales and client relationship life cycle
A strong relationship builder, with attention to detail

Join a dynamic and growing team and help drive data-driven client success
Drive the end-to-end sales and client relationship life cycle
A strong relationship builder, with attention to detail

Are you passionate about building strong relationships and delivering exceptional service? An excellent communicator, with tenacity and drive?

subClassification: Account & Relationship ManagementAccount & Relationship Management

classification: Sales(Sales)

10d ago

Listed ten days ago

Senior Customer Success Manager

at Presto Resourcing

This is a Full time job

Auckland CBD, Auckland(Hybrid)

You will have strong customer management skills
Great supportive culture, awesome team. paying market rate salary
Previous experience in Network/Cloud/Security

You will have strong customer management skills
Great supportive culture, awesome team. paying market rate salary
Previous experience in Network/Cloud/Security

Love exceeding customer expectations and have MSP experience?

subClassification: Sales - Pre & PostSales - Pre & Post

classification: Information & Communication Technology(Information & Communication Technology)

10d ago

Listed sixteen days ago

Customer Success Manager

at EROAD Limited

This is a Full time job

Christchurch Central, Canterbury(Hybrid)

Fast growing company at the forefront of intelligent transport solutions
Career growth opportunities, competitive remuneration
Hybrid working and a collaborative team environment

Fast growing company at the forefront of intelligent transport solutions
Career growth opportunities, competitive remuneration
Hybrid working and a collaborative team environment

Portfolio management where you get to make a real difference to how our customers use and benefit from our services, working as a trusted advisor.

subClassification: Account & Relationship ManagementAccount & Relationship Management

classification: Sales(Sales)

16d ago

Listed fifteen days ago

Customer Service Manager

at Hunter Campbell Limited

This is a Full time job

Penrose, Auckland

Paid wellbeing day + fitness subsidy + discounts

Newly rescoped role to support on their transformation journey
Generous benefits including potential to earn an annual bonus
Penrose location with parking

Newly rescoped role to support on their transformation journey
Generous benefits including potential to earn an annual bonus
Penrose location with parking

Lead a customer service team within a global ingredients distribution business.

subClassification: Management & SupportManagement & Support

classification: Call Centre & Customer Service(Call Centre & Customer Service)

15d ago

Listed fifteen days ago

Customer Relationship Manager - Garments

at Taylors

This is a Full time job

Auckland CBD, Auckland(Hybrid)

We offer stable employment opportunities to people from all walks of life
Supportive and inclusive work environments
On the job training

We offer stable employment opportunities to people from all walks of life
Supportive and inclusive work environments
On the job training

We’re looking for a proactive Customer Relationship Manager – Garments to join our Auckland team.

subClassification: Account & Relationship ManagementAccount & Relationship Management

classification: Sales(Sales)

15d ago

Listed nine days ago

Farming Customer Success Manager

at Datamars Ltd

This is a Full time job

Christchurch Central, Canterbury(Hybrid)

$80k-$95k plus company vehicle

Hybrid role: technical support plus some on-farm engagement
Strong South Island focus with real farmer impact
Join a global leader in smart farming technology

Hybrid role: technical support plus some on-farm engagement
Strong South Island focus with real farmer impact
Join a global leader in smart farming technology

Delivering both phone technical support, training, and on-farm support helping farmers maximise value from Datamars smart farming technology.

subClassification: Account & Relationship ManagementAccount & Relationship Management

classification: Sales(Sales)

9d ago

Listed twenty five days ago

Senior Customer Success Manager

at EROAD Limited

This is a Full time job

Christchurch Central, Canterbury(Hybrid)

EROAD is at the forefront of intelligent transportation services and growing
Senior customer success role focusing on retention & growth and seamless service
Collaborative team, hybrid & competitive remuneration, competitive package

EROAD is at the forefront of intelligent transportation services and growing
Senior customer success role focusing on retention & growth and seamless service
Collaborative team, hybrid & competitive remuneration, competitive package

Rewarding role partnering with our high value customers to deliver retention and growth and to impart your knowledge to improve quality & consistency.

subClassification: Account & Relationship ManagementAccount & Relationship Management

classification: Sales(Sales)

25d ago•Expiring