Firstmac
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    Firstmac
    (44 reviews)
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    Write a review

    Company Profile

    Company overview

    Website

    Firstmac

    Industry

    Banking & Credit

    Primary location

    Level 40, Riverside Centre, 123 Eagle St, Brisbane QLD 4000
    Meanjin, Yuggera/Jagera and Turrbal Country
    Firstmac is a privately-owned company that has been in business for 40 years. We have grown from a small family business to become Australia's largest non-bank lender. Over time we have provided 100,000 home loans and we currently manage $12 billion in mortgages and $250 million in cash investments. Our headquarters is in Brisbane, Australia. Firstmac is a challenger company that stays ahead of the big banks by using smart technology and highly-trained support staff based in our Brisbane call centre. We are dedicated to bringing simple, affordable, competitive financial products to market, underpinned by a lengthy track record of success and a pedigree in prime residential home loans.

    Reviews overview

    4.644 ratings in total
    5
    33
    4
    8
    3
    1
    2
    1
    1
    1
    100%
    Rate salary as high or average
    93%
    Employees recommend this employer to friends

    What’s it like working at Firstmac?

    AI summary of recent reviews
    Employees appreciate the positive culture and supportive team environment at Firstmac, describing it as family-like and collaborative. The work/life balance is excellent with flexible arrangements, and management is supportive and approachable. Firstmac is recognised as a tech-driven, innovative company that provides opportunities to learn in a dynamic, fast-paced environment.

    However, there are some potential challenges, such as the fast-paced environment occasionally creating pressure with conflicting priorities and workload. Frequent changes to systems and processes require adaptation, and some employees note that inter-departmental interaction could be improved. Additionally, career progression opportunities may be limited in certain areas due to team structure.

    Recent reviews

    1.0
    Withheld
    Aug 2026
    Brisbane QLD 40002 to 3 years in the role, former employee
    Will never work for them again.
    The good thingsTeam mates that I worked with were great!
    The challengesToxic management. Bad pay.
    4.0
    Customer Service Specialist
    Nov 2024
    Brisbane QLD 40001 to 2 years in the role, former employee
    Would work there again
    The good thingsI enjoyed the job, my job was encouraged to genuinely help people and I was given all the tools I need. I also enjoyed the paperless office - no unnecessary paperwork and filing. Very efficient and up to date with the times. Great products to work with.
    The challengesClicky team mates, location not very close to a train station, hopefully they allow WFH nowadays.
    1.0
    Withheld
    Jun 2023
    Brisbane QLD 4000
    Was OK, but had to get out. Should have done it sooner.
    The good thingsSome of the perks were good, tickets to the NRL, work lunches etc. Office location is pretty central to most public transport
    The challengesThe way that the teams are structured
    Ratings for Firstmac are shared as-is from employees in line with our community guidelines
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