Call Centre Operator

Tasks and duties

• Answering incoming calls and making outgoing calls.
• Reading and responding to emails, chats and messages.
• Assisting customers with their enquiries.
• Escalating to a more senior team member when required.
• Transferring customers to different departments.
• Coaching junior members of staff.
• Creating interest in goods and services.
• Resolving complaints and minimising lasting negative feeling regarding good or service.
• Updating database or software with customer information.
• Organising for invoices, receipts, products and information kits to be sent to customers.