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Customer Experience Manager

at BlockBlueLight

This is a Full time job

Auckland CBD, Auckland(Hybrid)
  • Shape something together — Collaborate with leadership to build the CX function.
  • Develop people who care - Coach a passionate team in a company that grows people
  • Shape something together — Collaborate with leadership to build the CX function.
  • Develop people who care - Coach a passionate team in a company that grows people
Lead and inspire a global customer experience team, driving exceptional service and innovation in the fast-growing wellbeing industry!
Lead and inspire a global customer experience team, driving exceptional service and innovation in the fast-growing wellbeing industry!
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
Featured
Featured
This is a featured job

Customer Services Team Leader

at Swanndri New Zealand Ltd

This is a Full time job

Christchurch Central, Canterbury
  • Work for one of New Zealand's most recognised brands.
  • Be part of a collaborative team in a relaxed, friendly office environment.
  • Work for one of New Zealand's most recognised brands.
  • Be part of a collaborative team in a relaxed, friendly office environment.
A highly important role in handling customer enquiries, sales order processing and other general administrative duties.
A highly important role in handling customer enquiries, sales order processing and other general administrative duties.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders
classification: Call Centre & Customer Service(Call Centre & Customer Service)
Featured
Featured
Listed eleven days ago

Customer Experience Manager

at BlockBlueLight

This is a Full time job

Auckland CBD, Auckland(Hybrid)
  • Shape something together — Collaborate with leadership to build the CX function.
  • Develop people who care - Coach a passionate team in a company that grows people
  • Shape something together — Collaborate with leadership to build the CX function.
  • Develop people who care - Coach a passionate team in a company that grows people
Lead and inspire a global customer experience team, driving exceptional service and innovation in the fast-growing wellbeing industry!
Lead and inspire a global customer experience team, driving exceptional service and innovation in the fast-growing wellbeing industry!
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
11d ago
11d ago
Listed seventeen days ago

Customer Services Team Leader

at Swanndri New Zealand Ltd

This is a Full time job

Christchurch Central, Canterbury
  • Work for one of New Zealand's most recognised brands.
  • Be part of a collaborative team in a relaxed, friendly office environment.
  • Work for one of New Zealand's most recognised brands.
  • Be part of a collaborative team in a relaxed, friendly office environment.
A highly important role in handling customer enquiries, sales order processing and other general administrative duties.
A highly important role in handling customer enquiries, sales order processing and other general administrative duties.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders
classification: Call Centre & Customer Service(Call Centre & Customer Service)
17d ago
17d ago
Listed four hours ago

Customer Service Representative - Kaihāpai Moni Oranga - Hamilton

at Ministry of Social Development

This is a Full time job

Hamilton Central, Waikato
$61,466 - $73,903
  • Multiple permanent, full-time roles available (37.55 hours per week)
  • Two start dates available, 20 July or 31 August
  • Starting salary $61,466 with annual salary progression
  • Multiple permanent, full-time roles available (37.55 hours per week)
  • Two start dates available, 20 July or 31 August
  • Starting salary $61,466 with annual salary progression
We are a high-energy, whānau-focused, and supportive team. We work together to uplift and provide mana-enhancing support to clients over the phone.
We are a high-energy, whānau-focused, and supportive team. We work together to uplift and provide mana-enhancing support to clients over the phone.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
4h ago
4h ago
Listed three days ago

Contact Centre Advisor - Mutiple roles

at Tauranga City Council

This is a Part time job

Tauranga Central, Bay of Plenty
  • 4 fixed shift options available—choose what best suits your lifestyle
  • 6 weeks’ paid initial training (Mon–Fri, 8am–5pm)
  • 5 weeks annual leave + career development at Tauranga City Council
  • 4 fixed shift options available—choose what best suits your lifestyle
  • 6 weeks’ paid initial training (Mon–Fri, 8am–5pm)
  • 5 weeks annual leave + career development at Tauranga City Council
Be the first point of contact for queries—deliver standout service via phone, email, backed by full training and a supportive team
Be the first point of contact for queries—deliver standout service via phone, email, backed by full training and a supportive team
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
3d ago
3d ago
Listed two days ago

Managed Services Specialist

at Inde Technology

This is a Full time job

Christchurch Central, Canterbury(Hybrid)
  • Focus on continuous learning and development at a values-led organisation
  • Employee ownership
  • Top clients, and innovative technology
  • Focus on continuous learning and development at a values-led organisation
  • Employee ownership
  • Top clients, and innovative technology
At Inde, our junior engineers learn by doing - backed by training, mentoring, and a team invested in your growth.
At Inde, our junior engineers learn by doing - backed by training, mentoring, and a team invested in your growth.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
2d ago
Listed twenty one days ago

Customer Experience Representative

at Hawkes Bay Regional Council
Expiring soon

This is a Full time job

Napier Central, Hawkes Bay
$58,225 – $70,487 per year
  • Be the friendly, solution‑focused first point of contact for our customers
  • Enjoy 5 weeks’ annual leave and 4% superannuation after 3 years of service
  • Life insurance and income protection
  • Be the friendly, solution‑focused first point of contact for our customers
  • Enjoy 5 weeks’ annual leave and 4% superannuation after 3 years of service
  • Life insurance and income protection
If you’re friendly, resourceful, and driven to make a difference, join our Customer Experience team and help us deliver exceptional service.
If you’re friendly, resourceful, and driven to make a difference, join our Customer Experience team and help us deliver exceptional service.
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing
classification: Call Centre & Customer Service(Call Centre & Customer Service)
21d ago
21d ago
Listed eleven days ago

Service Desk Coordinator

at JOYN

This is a Full time job

Christchurch Central, Canterbury
  • A people first role requiring a passion for exceptional service levels
  • Workflow management, rostering, investigations and escalations
  • Nine month fixed term, excellent salary and flexible working
  • A people first role requiring a passion for exceptional service levels
  • Workflow management, rostering, investigations and escalations
  • Nine month fixed term, excellent salary and flexible working
A customer facing role suited to a confident communicator with excellent people skills
A customer facing role suited to a confident communicator with excellent people skills
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
11d ago
11d ago
Listed fourteen days ago

Emergency Assistance Case Manager

at First Assistance NZ Ltd

This is a Full time job

Ellerslie, Auckland
  • Making a positive difference to peoples lives
  • Friendly and supportive team
  • Ellerslie location
  • Making a positive difference to peoples lives
  • Friendly and supportive team
  • Ellerslie location
Are you passionate about helping people? Love challenges? Then we have the most meaningful and rewarding role just for you!
Are you passionate about helping people? Love challenges? Then we have the most meaningful and rewarding role just for you!
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
14d ago
14d ago
Listed twenty two days ago

National Customer Service Manager

at PGG Wrightson Seeds

This is a Full time job

Lincoln, Canterbury
$120,000 – $140,000 per year
  • Comprehensive benefits package and salary commensurate with experience
  • Global Reach: Collaborate across Oceania and the wider DLF Network
  • Own and develop the customer services function
  • Comprehensive benefits package and salary commensurate with experience
  • Global Reach: Collaborate across Oceania and the wider DLF Network
  • Own and develop the customer services function
Lead the customer service team, driving excellence and continuous improvement while championing the voice of the customer across the business
Lead the customer service team, driving excellence and continuous improvement while championing the voice of the customer across the business
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
22d ago
22d ago
Listed two days ago

Technical Resolution Agent - 6-month Fixed Term

at Ricoh New Zealand Ltd

This is a Full time job

Auckland(Hybrid)
  • Hybrid working available
  • Modern Auckland Central offices
  • Work for a global organisation
  • Hybrid working available
  • Modern Auckland Central offices
  • Work for a global organisation
Tech Res Agent
Tech Res Agent
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
2d ago
Listed seven days ago

National Customer Service Manager

at New Zealand Couriers

This is a Full time job

Penrose, Auckland
Salary + bonus + health insurance
  • Set national customer service strategy and standards
  • Use data to identify trends and improve performance
  • Lead continuous improvement initiatives nationwide
  • Set national customer service strategy and standards
  • Use data to identify trends and improve performance
  • Lead continuous improvement initiatives nationwide
Drive customer experience strategy and influence service excellence nationwide
Drive customer experience strategy and influence service excellence nationwide
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
7d ago
7d ago
Listed eleven days ago

Outbound Lead Rep

at Future Skills
Immediate start

This is a Full time job

Manukau, Auckland
$65,000 – $70,000 per year
  • Potential for Flexibility in Working Hours
  • High Energy, High Fun
  • Free onsite parking
  • Potential for Flexibility in Working Hours
  • High Energy, High Fun
  • Free onsite parking
Love Outbound Calling? A High‑Impact Role for a Lead Conversion Professional
Love Outbound Calling? A High‑Impact Role for a Lead Conversion Professional
subClassification: Sales - OutboundSales - Outbound
classification: Call Centre & Customer Service(Call Centre & Customer Service)
11d ago
11d ago
Listed two days ago

Membership Manager (customer service)

at New Zealand Deerstalkers Association Inc

This is a Full time job

Wellington Central, Wellington
$70,000 – $75,000 per year
Join a growing organisation with a great collaborative crew, mission, and work environment.
Join a growing organisation with a great collaborative crew, mission, and work environment.
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
2d ago
Listed two days ago

Customer Experience Team Leader

at SKOPE Refrigeration

This is a Full time job

Christchurch Central, Canterbury
  • Lead daily operations while coaching a high-performing team
  • Join a premium NZ brand focused on innovation and sustainability
  • Drive consistent, high-quality customer outcomes
  • Lead daily operations while coaching a high-performing team
  • Join a premium NZ brand focused on innovation and sustainability
  • Drive consistent, high-quality customer outcomes
Lead a high-performing Customer Experience team in a hands-on role. Join SKOPE in Christchurch delivering service across NZ, Australia and globally.
Lead a high-performing Customer Experience team in a hands-on role. Join SKOPE in Christchurch delivering service across NZ, Australia and globally.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders
classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
2d ago
Listed two days ago

Customer Experience Manager

at Gunn Talent

This is a Full time job

Glenfield, Auckland
  • Lead Transformational Change
  • Thrive in a People-First, Values-Driven Culture
  • You'll have the autonomy to develop a national customer service team
  • Lead Transformational Change
  • Thrive in a People-First, Values-Driven Culture
  • You'll have the autonomy to develop a national customer service team
Shape the future of customer experience for two of New Zealand's most trusted bathroomware brands
Shape the future of customer experience for two of New Zealand's most trusted bathroomware brands
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
2d ago
Listed two hours ago

Quality and Engagement Manager

at Genesis
Be an early applicant

This is a Full time job

Hamilton Central, Waikato
Competitive salary + generous benefits
  • Lead capability uplift and customer experience transformation
  • Permanent opportunity based in Hamilton central
  • Drive quality, insights and Voice of Customer across our retail teams
  • Lead capability uplift and customer experience transformation
  • Permanent opportunity based in Hamilton central
  • Drive quality, insights and Voice of Customer across our retail teams
Lead quality, capability and customer experience uplift across teams, driving performance and Voice of Customer insights in a dynamic environment.
Lead quality, capability and customer experience uplift across teams, driving performance and Voice of Customer insights in a dynamic environment.
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
2h ago
2h ago
Listed one day ago

Grower Service Centre Coordinator

at Zespri International Limited

This is a Full time job

Mount Maunganui, Bay of Plenty
  • Frontline grower support delivering high quality service
  • Resolve grower queries and maintain accurate records
  • 14‑month fixed term maternity cover within a supportive team
  • Frontline grower support delivering high quality service
  • Resolve grower queries and maintain accurate records
  • 14‑month fixed term maternity cover within a supportive team
Support Zespri's grower community by resolving queries, maintaining records and assisting the Grower Relations team.
Support Zespri's grower community by resolving queries, maintaining records and assisting the Grower Relations team.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
1d ago
1d ago
Listed ten days ago

Experience Delivery Manager

at Enable New Zealand

This is a Full time job

Palmerston North Central, Manawatu
Lead and influence at a senior level, shaping culture, capability, and service delivery across a purpose driven organisation.
Lead and influence at a senior level, shaping culture, capability, and service delivery across a purpose driven organisation.
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
10d ago
10d ago
Listed three days ago

Insurance Broking Opportunity

at Gallagher Insurance

This is a Full time job

Auckland CBD, Auckland
Base +Kiwisaver +Incentives+ Discounted Insurances
  • Great work-life-balance + Personal and Professional Development Opportunities
  • Opportunity to work for a Global Insurance Company +Obtain level 5 qualification
  • Role with variety + friendly work environment + variety of benefits
  • Great work-life-balance + Personal and Professional Development Opportunities
  • Opportunity to work for a Global Insurance Company +Obtain level 5 qualification
  • Role with variety + friendly work environment + variety of benefits
Engage with clients via phone & email to understand and provide insurance solutions for their personal assets such as house, contents, cars, boats etc
Engage with clients via phone & email to understand and provide insurance solutions for their personal assets such as house, contents, cars, boats etc
subClassification: Sales - OutboundSales - Outbound
classification: Call Centre & Customer Service(Call Centre & Customer Service)
3d ago
3d ago
Listed eight days ago

Manager - Customer Solutions

at Rotorua Lakes Council
Expiring soon

This is a Full time job

Rotorua Central, Bay of Plenty
$118,535 – $139,453 per year
  • Great working conditions & Benefits
  • Dedicated Team
  • Modern/fun work environment
  • Great working conditions & Benefits
  • Dedicated Team
  • Modern/fun work environment
We’re seeking a confident, values‑led leader to manage Customer Solutions and shape how our community experiences
We’re seeking a confident, values‑led leader to manage Customer Solutions and shape how our community experiences
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago
8d ago
Listed two days ago

Relationship Specialist

at Apex Advice

This is a Full time job

Mount Eden, Auckland
  • Join a growing business
  • Learn from a supportive, collaborative and knowledgeable team
  • Central suburbs location
  • Join a growing business
  • Learn from a supportive, collaborative and knowledgeable team
  • Central suburbs location
We are looking for a full time Relationship Specialist to join our growing team based in our Mount Eden office in Auckland.
We are looking for a full time Relationship Specialist to join our growing team based in our Mount Eden office in Auckland.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
2d ago
Listed one day ago

Customer Operations Manager

at Randstad - Business Support

This is a Full time job

Wellington Central, Wellington
  • Oversee and develop a group of professionals in a collaborative environment
  • Shape the future of how people connect with this organisation
  • Influence outcomes by turning customer insights into actionable improvements
  • Oversee and develop a group of professionals in a collaborative environment
  • Shape the future of how people connect with this organisation
  • Influence outcomes by turning customer insights into actionable improvements
Manage a service-focused team to modernise communications and ensure high-quality, consistent interactions across multiple channels.
Manage a service-focused team to modernise communications and ensure high-quality, consistent interactions across multiple channels.
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
1d ago
1d ago
Listed eight days ago

Complaints Lead

at nib health funds limited

This is a Contract/Temp job

Auckland(Hybrid)
  • Fixed Term Contract Available
  • Enjoy hybrid work with home-office flexibility
  • Identify trends and contribute to service and process improvements
  • Fixed Term Contract Available
  • Enjoy hybrid work with home-office flexibility
  • Identify trends and contribute to service and process improvements
Take the lead in resolving complex complaints, apply insurance law, and drive customer experience improvements at nib NZ.
Take the lead in resolving complex complaints, apply insurance law, and drive customer experience improvements at nib NZ.
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago
8d ago
Listed two days ago

Recoveries Administrator

at Aioi Nissay Dowa NZ

This is a Full time job

Ellerslie, Auckland
  • Be part of a dynamic and forward-thinking team that encourages creativity.
  • Play a pivotal role in shaping the success of our company
  • Elevate your career as a Recoveries Administrator
  • Be part of a dynamic and forward-thinking team that encourages creativity.
  • Play a pivotal role in shaping the success of our company
  • Elevate your career as a Recoveries Administrator
If you’re someone who wants to contribute to improving recoveries performance, we’d love to hear from you.
If you’re someone who wants to contribute to improving recoveries performance, we’d love to hear from you.
subClassification: CollectionsCollections
classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
2d ago
Listed two days ago

Customer Support Team Lead

at Tait International Ltd

This is a Full time job

Christchurch Central, Canterbury
  • Collaborative Team Environment
  • Health Insurance + Free Parking + Long-Service Benefits
  • Professional Development Opportunities
  • Collaborative Team Environment
  • Health Insurance + Free Parking + Long-Service Benefits
  • Professional Development Opportunities
Lead a team in SMC, ensuring high‑quality incident management, service continuity, and strong customer outcomes in a mission‑critical environment.
Lead a team in SMC, ensuring high‑quality incident management, service continuity, and strong customer outcomes in a mission‑critical environment.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders
classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
2d ago
Listed three days ago

Team Leader

at The Intro

This is a Full time job

Auckland CBD, Auckland(Remote)
$70,000 – $75,000 base + Commission
If you’re strong on the phones, can lead from the front, and want solid earning potential from home — this is worth a look.
If you’re strong on the phones, can lead from the front, and want solid earning potential from home — this is worth a look.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders
classification: Call Centre & Customer Service(Call Centre & Customer Service)
3d ago
3d ago
Listed nine days ago

Life and Identity Services Officer

at Department of Internal Affairs

This is a Full time job

Canterbury
$62,947 - $78,334
  • Make a difference delivering trusted identity and citizenship services across NZ
  • Varied, meaningful work across frontline service and decision making assessments
  • Join a supportive team with training, development and a strong sense of purpose
  • Make a difference delivering trusted identity and citizenship services across NZ
  • Varied, meaningful work across frontline service and decision making assessments
  • Join a supportive team with training, development and a strong sense of purpose
Deliver trusted Passport, Citizenship and BD&M services, helping customers at the frontline or through careful assessments that really matter.
Deliver trusted Passport, Citizenship and BD&M services, helping customers at the frontline or through careful assessments that really matter.
subClassification: OtherOther
classification: Call Centre & Customer Service(Call Centre & Customer Service)
9d ago
9d ago
Listed eight days ago

Reservations Contact Centre Manager

at maui, Britz, mighty

This is a Full time job

Mangere, Auckland
  • Be part of a passionate team in a dynamic tourism environment
  • Help create unforgettable holiday experiences for our guests
  • Grow your career within a supportive and innovative company
  • Be part of a passionate team in a dynamic tourism environment
  • Help create unforgettable holiday experiences for our guests
  • Grow your career within a supportive and innovative company
As Reservations Contact Centre Manager, you will lead a high-performing, multi-channel contact centre supporting Australia and New Zealand Rentals.
As Reservations Contact Centre Manager, you will lead a high-performing, multi-channel contact centre supporting Australia and New Zealand Rentals.
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago
8d ago
Listed twenty eight days ago

Customer Service Team Leader

at Aioi Nissay Dowa NZ
Expiring soon

This is a Full time job

Ellerslie, Auckland
  • Be part of a dynamic and forward-thinking team that encourages creativity.
  • Play a pivotal role in shaping the success of our company
  • Elevate your career as a Customer Service Representative Team Leader
  • Be part of a dynamic and forward-thinking team that encourages creativity.
  • Play a pivotal role in shaping the success of our company
  • Elevate your career as a Customer Service Representative Team Leader
If you have great attention to detail and want to grow your career around customer service, then this role is for you.
If you have great attention to detail and want to grow your career around customer service, then this role is for you.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders
classification: Call Centre & Customer Service(Call Centre & Customer Service)
28d ago
28d ago
Listed twenty two days ago

Customer Service Supervisor

at Karcher Pty Ltd

This is a Full time job

East Tamaki, Auckland
  • Global Business
  • Permanent Full-Time Position
  • Employee focused culture
  • Global Business
  • Permanent Full-Time Position
  • Employee focused culture
Provide leadership to the Customer Service team and provide hands on assistance in daily tasks
Provide leadership to the Customer Service team and provide hands on assistance in daily tasks
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders
classification: Call Centre & Customer Service(Call Centre & Customer Service)
22d ago
22d ago
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