Patient Care Coordinator

ADHD Simple is New Zealand’s leading GP-led telehealth service for adult ADHD assessment and treatment. We exist because too many adults in Aotearoa have spent years wondering why things feel harder than they should and we’re here to give them answers.

Our patients self-refer through our website, complete a free screening test, and book a clinical assessment, all via telehealth. This makes ADHD care accessible, affordable, and straightforward. We’re a small, fast-moving team that genuinely cares about the people we serve.

About the Role

The Patient Care Coordinator is the voice of ADHD Simple for the majority of our patients. You’ll own the patient experience from first contact through to ongoing treatment.

Your primary focus is lead recovery and conversion, reaching out to people who started the process but didn’t book, understanding what’s holding them back, and helping them take the next step. Beyond that, you’ll manage post-booking support, post-assessment follow-up, titration coordination, and the shared patient inbox.

What You’ll Do

Contact prospective patients who didn’t complete their booking — by phone and email — to address concerns and convert them into confirmed appointments.

Support patients through their booking, pre-assessment, and appointment preparation.

Follow up after assessments to discuss outcomes, explain the treatment pathway, and coordinate next steps including titration and prescriptions.

Manage the shared patient inbox, responding promptly and escalating clinical queries to the right team member.

Handle complaints with empathy and professionalism, in line with the HDC Code of Rights.

Keep the booking system running smoothly and deliver weekly reporting on conversion and service metrics.

About You

You’re someone who picks up the phone without hesitation. You’re warm, clear, and professional; the kind of person patients feel comfortable opening up to within the first minute of a call.

What we’re looking for:

• Experience in a phone-based, customer-facing role involving sales, conversion, or patient engagement.

• Exceptional verbal communication: warm, empathetic, and professional.

• Comfortable handling complaints and difficult conversations with composure.

• Strong attention to detail and ability to follow structured processes.

• IT confident: Microsoft Teams, Office 365, CRM systems, and scheduling tools.

• Able to juggle phone, email, and system tasks without dropping the ball.

Bonus points:

• Experience in healthcare, telehealth, or allied health.

• Understanding of or lived experience with ADHD.

• Familiarity with Primary Care model.

• Start-up experience where you’ve had to figure things out as you go.

Why Join Us?

• Meaningful work, every call you make could be the reason someone finally gets support they’ve needed.

• Real impact, you’ll shape how patients experience our service and directly influence growth.

• A team that cares, we’re building something that matters and want people who feel the same.

• Room to grow, we’re scaling across NZ and internationally. There’s real career potential here.

How to Apply

Click Apply Now and include your CV and a brief cover letter telling us why this role speaks to you. We’re less interested in a polished letter and more interested in hearing your voice, tell us what draws you to this kind of work.

Applications reviewed as received. We’ll be in touch promptly.

ADHD Simple is committed to creating an inclusive workplace. We encourage applications from all backgrounds and experiences.