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Customer Experience Manager

at BlockBlueLight

This is a Full time job

Auckland CBD, Auckland(Hybrid)
  • Shape something together — Collaborate with leadership to build the CX function.
  • Develop people who care - Coach a passionate team in a company that grows people
  • Shape something together — Collaborate with leadership to build the CX function.
  • Develop people who care - Coach a passionate team in a company that grows people
Lead and inspire a global customer experience team, driving exceptional service and innovation in the fast-growing wellbeing industry!
Lead and inspire a global customer experience team, driving exceptional service and innovation in the fast-growing wellbeing industry!
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
Featured
Featured
This is a featured job

Customer Services Team Leader

at Swanndri New Zealand Ltd

This is a Full time job

Christchurch Central, Canterbury
  • Work for one of New Zealand's most recognised brands.
  • Be part of a collaborative team in a relaxed, friendly office environment.
  • Work for one of New Zealand's most recognised brands.
  • Be part of a collaborative team in a relaxed, friendly office environment.
A highly important role in handling customer enquiries, sales order processing and other general administrative duties.
A highly important role in handling customer enquiries, sales order processing and other general administrative duties.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders
classification: Call Centre & Customer Service(Call Centre & Customer Service)
Featured
Featured
Listed eleven days ago

Customer Experience Manager

at BlockBlueLight

This is a Full time job

Auckland CBD, Auckland(Hybrid)
  • Shape something together — Collaborate with leadership to build the CX function.
  • Develop people who care - Coach a passionate team in a company that grows people
  • Shape something together — Collaborate with leadership to build the CX function.
  • Develop people who care - Coach a passionate team in a company that grows people
Lead and inspire a global customer experience team, driving exceptional service and innovation in the fast-growing wellbeing industry!
Lead and inspire a global customer experience team, driving exceptional service and innovation in the fast-growing wellbeing industry!
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
11d ago
11d ago
Listed three days ago

Contact Centre Advisor - Mutiple roles

at Tauranga City Council

This is a Part time job

Tauranga Central, Bay of Plenty
  • 4 fixed shift options available—choose what best suits your lifestyle
  • 6 weeks’ paid initial training (Mon–Fri, 8am–5pm)
  • 5 weeks annual leave + career development at Tauranga City Council
  • 4 fixed shift options available—choose what best suits your lifestyle
  • 6 weeks’ paid initial training (Mon–Fri, 8am–5pm)
  • 5 weeks annual leave + career development at Tauranga City Council
Be the first point of contact for queries—deliver standout service via phone, email, backed by full training and a supportive team
Be the first point of contact for queries—deliver standout service via phone, email, backed by full training and a supportive team
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
3d ago
3d ago
Listed eleven hours ago

Customer Service Representative - Kaihāpai Moni Oranga - Hamilton

at Ministry of Social Development

This is a Full time job

Hamilton Central, Waikato
$61,466 - $73,903
  • Multiple permanent, full-time roles available (37.55 hours per week)
  • Two start dates available, 20 July or 31 August
  • Starting salary $61,466 with annual salary progression
  • Multiple permanent, full-time roles available (37.55 hours per week)
  • Two start dates available, 20 July or 31 August
  • Starting salary $61,466 with annual salary progression
We are a high-energy, whānau-focused, and supportive team. We work together to uplift and provide mana-enhancing support to clients over the phone.
We are a high-energy, whānau-focused, and supportive team. We work together to uplift and provide mana-enhancing support to clients over the phone.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
11h ago
11h ago
Listed seventeen days ago

Customer Services Team Leader

at Swanndri New Zealand Ltd

This is a Full time job

Christchurch Central, Canterbury
  • Work for one of New Zealand's most recognised brands.
  • Be part of a collaborative team in a relaxed, friendly office environment.
  • Work for one of New Zealand's most recognised brands.
  • Be part of a collaborative team in a relaxed, friendly office environment.
A highly important role in handling customer enquiries, sales order processing and other general administrative duties.
A highly important role in handling customer enquiries, sales order processing and other general administrative duties.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders
classification: Call Centre & Customer Service(Call Centre & Customer Service)
17d ago
17d ago
Listed two days ago

Managed Services Specialist

at Inde Technology

This is a Full time job

Christchurch Central, Canterbury(Hybrid)
  • Focus on continuous learning and development at a values-led organisation
  • Employee ownership
  • Top clients, and innovative technology
  • Focus on continuous learning and development at a values-led organisation
  • Employee ownership
  • Top clients, and innovative technology
At Inde, our junior engineers learn by doing - backed by training, mentoring, and a team invested in your growth.
At Inde, our junior engineers learn by doing - backed by training, mentoring, and a team invested in your growth.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
2d ago
Listed twenty one days ago

Customer Experience Representative

at Hawkes Bay Regional Council
Expiring soon

This is a Full time job

Napier Central, Hawkes Bay
$58,225 – $70,487 per year
  • Be the friendly, solution‑focused first point of contact for our customers
  • Enjoy 5 weeks’ annual leave and 4% superannuation after 3 years of service
  • Life insurance and income protection
  • Be the friendly, solution‑focused first point of contact for our customers
  • Enjoy 5 weeks’ annual leave and 4% superannuation after 3 years of service
  • Life insurance and income protection
If you’re friendly, resourceful, and driven to make a difference, join our Customer Experience team and help us deliver exceptional service.
If you’re friendly, resourceful, and driven to make a difference, join our Customer Experience team and help us deliver exceptional service.
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing
classification: Call Centre & Customer Service(Call Centre & Customer Service)
21d ago
21d ago
Listed twenty two days ago

National Customer Service Manager

at PGG Wrightson Seeds

This is a Full time job

Lincoln, Canterbury
$120,000 – $140,000 per year
  • Comprehensive benefits package and salary commensurate with experience
  • Global Reach: Collaborate across Oceania and the wider DLF Network
  • Own and develop the customer services function
  • Comprehensive benefits package and salary commensurate with experience
  • Global Reach: Collaborate across Oceania and the wider DLF Network
  • Own and develop the customer services function
Lead the customer service team, driving excellence and continuous improvement while championing the voice of the customer across the business
Lead the customer service team, driving excellence and continuous improvement while championing the voice of the customer across the business
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
22d ago
22d ago
Listed two days ago

Technical Resolution Agent - 6-month Fixed Term

at Ricoh New Zealand Ltd

This is a Full time job

Auckland(Hybrid)
  • Hybrid working available
  • Modern Auckland Central offices
  • Work for a global organisation
  • Hybrid working available
  • Modern Auckland Central offices
  • Work for a global organisation
Tech Res Agent
Tech Res Agent
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
2d ago
Listed fifteen days ago

Appointment Setter [NO EXPERIENCE REQUIRED]

at Carrot Wealth

This is a Full time job

Auckland CBD, Auckland
$25 – $38 per hour
  • $1,500–$1,750+/week for top performers
  • Structured training + coaching
  • Potential pathway into financial advice
  • $1,500–$1,750+/week for top performers
  • Structured training + coaching
  • Potential pathway into financial advice
Door-to-door role booking appointments. No experience needed. Earn $1.2k–$1.7k/week. High-performance role with growth for top performers.
Door-to-door role booking appointments. No experience needed. Earn $1.2k–$1.7k/week. High-performance role with growth for top performers.
subClassification: Sales - OutboundSales - Outbound
classification: Call Centre & Customer Service(Call Centre & Customer Service)
15d ago
15d ago
Listed one day ago

Grower Service Centre Coordinator

at Zespri International Limited

This is a Full time job

Mount Maunganui, Bay of Plenty
  • Frontline grower support delivering high quality service
  • Resolve grower queries and maintain accurate records
  • 14‑month fixed term maternity cover within a supportive team
  • Frontline grower support delivering high quality service
  • Resolve grower queries and maintain accurate records
  • 14‑month fixed term maternity cover within a supportive team
Support Zespri's grower community by resolving queries, maintaining records and assisting the Grower Relations team.
Support Zespri's grower community by resolving queries, maintaining records and assisting the Grower Relations team.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
1d ago
1d ago
Listed two days ago

Membership Manager (customer service)

at New Zealand Deerstalkers Association Inc

This is a Full time job

Wellington Central, Wellington
$70,000 – $75,000 per year
Join a growing organisation with a great collaborative crew, mission, and work environment.
Join a growing organisation with a great collaborative crew, mission, and work environment.
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
2d ago
Listed two days ago

Customer Experience Team Leader

at SKOPE Refrigeration

This is a Full time job

Christchurch Central, Canterbury
  • Lead daily operations while coaching a high-performing team
  • Join a premium NZ brand focused on innovation and sustainability
  • Drive consistent, high-quality customer outcomes
  • Lead daily operations while coaching a high-performing team
  • Join a premium NZ brand focused on innovation and sustainability
  • Drive consistent, high-quality customer outcomes
Lead a high-performing Customer Experience team in a hands-on role. Join SKOPE in Christchurch delivering service across NZ, Australia and globally.
Lead a high-performing Customer Experience team in a hands-on role. Join SKOPE in Christchurch delivering service across NZ, Australia and globally.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders
classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
2d ago
Listed three hours ago

Customer Solutions Team Leader

at South Waikato District Council
Be an early applicant

This is a Full time job

Tokoroa, Waikato
  • Fixed-term Full-time role
  • Ongoing training and development
  • Free parking
  • Fixed-term Full-time role
  • Ongoing training and development
  • Free parking
Come join us as a Customer Solutions Team Leader within our Delivery team!
Come join us as a Customer Solutions Team Leader within our Delivery team!
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders
classification: Call Centre & Customer Service(Call Centre & Customer Service)
3h ago
3h ago
Listed three days ago

Insurance Broking Opportunity

at Gallagher Insurance

This is a Full time job

Auckland CBD, Auckland
Base +Kiwisaver +Incentives+ Discounted Insurances
  • Great work-life-balance + Personal and Professional Development Opportunities
  • Opportunity to work for a Global Insurance Company +Obtain level 5 qualification
  • Role with variety + friendly work environment + variety of benefits
  • Great work-life-balance + Personal and Professional Development Opportunities
  • Opportunity to work for a Global Insurance Company +Obtain level 5 qualification
  • Role with variety + friendly work environment + variety of benefits
Engage with clients via phone & email to understand and provide insurance solutions for their personal assets such as house, contents, cars, boats etc
Engage with clients via phone & email to understand and provide insurance solutions for their personal assets such as house, contents, cars, boats etc
subClassification: Sales - OutboundSales - Outbound
classification: Call Centre & Customer Service(Call Centre & Customer Service)
3d ago
3d ago
Listed ten days ago

Customer Service Officer - Huia Pool + Fitness

at Hutt City Council

This is a Full time job

Lower Hutt, Wellington
  • Are you passionate about water safety?
  • Fun, cohesive team environment
  • Full training provided and outstanding benefits
  • Are you passionate about water safety?
  • Fun, cohesive team environment
  • Full training provided and outstanding benefits
Join Huia Pool reception team! Deliver great customer service, assist visitors, handle bookings and enjoy training, benefits and a friendly team.
Join Huia Pool reception team! Deliver great customer service, assist visitors, handle bookings and enjoy training, benefits and a friendly team.
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing
classification: Call Centre & Customer Service(Call Centre & Customer Service)
10d ago
10d ago
Listed sixteen days ago

Customer Service Manager

at GRM TRADING LIMITED

This is a Full time job

Auckland CBD, Auckland
$39 – $41 per hour
GRM TRADING (JNK Health and Beauty) seeks a passionate team member to deliver premium wellness brands to customers across New Zealand.
GRM TRADING (JNK Health and Beauty) seeks a passionate team member to deliver premium wellness brands to customers across New Zealand.
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
16d ago
16d ago
Listed one day ago

Library Shelver

at Kaikoura District Council

This is a Part time job

Kaikoura, Canterbury
Love books, being organised and helping your community?
Love books, being organised and helping your community?
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing
classification: Call Centre & Customer Service(Call Centre & Customer Service)
1d ago
1d ago
Listed nine hours ago

Quality and Engagement Manager

at Genesis
Be an early applicant

This is a Full time job

Hamilton Central, Waikato
Competitive salary + generous benefits
  • Lead capability uplift and customer experience transformation
  • Permanent opportunity based in Hamilton central
  • Drive quality, insights and Voice of Customer across our retail teams
  • Lead capability uplift and customer experience transformation
  • Permanent opportunity based in Hamilton central
  • Drive quality, insights and Voice of Customer across our retail teams
Lead quality, capability and customer experience uplift across teams, driving performance and Voice of Customer insights in a dynamic environment.
Lead quality, capability and customer experience uplift across teams, driving performance and Voice of Customer insights in a dynamic environment.
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
9h ago
9h ago
Listed eight days ago

Manager - Customer Solutions

at Rotorua Lakes Council
Expiring soon

This is a Full time job

Rotorua Central, Bay of Plenty
$118,535 – $139,453 per year
  • Great working conditions & Benefits
  • Dedicated Team
  • Modern/fun work environment
  • Great working conditions & Benefits
  • Dedicated Team
  • Modern/fun work environment
We’re seeking a confident, values‑led leader to manage Customer Solutions and shape how our community experiences
We’re seeking a confident, values‑led leader to manage Customer Solutions and shape how our community experiences
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago
8d ago
Listed two days ago

Customer Experience Manager

at Gunn Talent

This is a Full time job

Glenfield, Auckland
  • Lead Transformational Change
  • Thrive in a People-First, Values-Driven Culture
  • You'll have the autonomy to develop a national customer service team
  • Lead Transformational Change
  • Thrive in a People-First, Values-Driven Culture
  • You'll have the autonomy to develop a national customer service team
Shape the future of customer experience for two of New Zealand's most trusted bathroomware brands
Shape the future of customer experience for two of New Zealand's most trusted bathroomware brands
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
2d ago
Listed six hours ago

Customer Support Partner | Librarian (fixed-term)

at Southland District Council
Be an early applicant

This is a Contract/Temp job

Winton, Southland
  • 6-month fixed term
  • 32 hours per week
  • Customer support and libraries
  • 6-month fixed term
  • 32 hours per week
  • Customer support and libraries
We have an opportunity for a customer services superstar to join our customer and librarian team for a 6-month fixed-term in Winton, 4 days a week.
We have an opportunity for a customer services superstar to join our customer and librarian team for a 6-month fixed-term in Winton, 4 days a week.
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing
classification: Call Centre & Customer Service(Call Centre & Customer Service)
6h ago
6h ago
Listed ten days ago

Experience Delivery Manager

at Enable New Zealand

This is a Full time job

Palmerston North Central, Manawatu
Lead and influence at a senior level, shaping culture, capability, and service delivery across a purpose driven organisation.
Lead and influence at a senior level, shaping culture, capability, and service delivery across a purpose driven organisation.
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
10d ago
10d ago
Listed eight days ago

Reservations Contact Centre Manager

at maui, Britz, mighty

This is a Full time job

Mangere, Auckland
  • Be part of a passionate team in a dynamic tourism environment
  • Help create unforgettable holiday experiences for our guests
  • Grow your career within a supportive and innovative company
  • Be part of a passionate team in a dynamic tourism environment
  • Help create unforgettable holiday experiences for our guests
  • Grow your career within a supportive and innovative company
As Reservations Contact Centre Manager, you will lead a high-performing, multi-channel contact centre supporting Australia and New Zealand Rentals.
As Reservations Contact Centre Manager, you will lead a high-performing, multi-channel contact centre supporting Australia and New Zealand Rentals.
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago
8d ago
Listed eight days ago

Complaints Lead

at nib health funds limited

This is a Contract/Temp job

Auckland(Hybrid)
  • Fixed Term Contract Available
  • Enjoy hybrid work with home-office flexibility
  • Identify trends and contribute to service and process improvements
  • Fixed Term Contract Available
  • Enjoy hybrid work with home-office flexibility
  • Identify trends and contribute to service and process improvements
Take the lead in resolving complex complaints, apply insurance law, and drive customer experience improvements at nib NZ.
Take the lead in resolving complex complaints, apply insurance law, and drive customer experience improvements at nib NZ.
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago
8d ago
Listed twenty four days ago

Contact Center Lead (Sales, Dispatch & Service)

at Trade Depot Ltd
Expiring soon

This is a Full time job

Auckland CBD, Auckland
  • Join a fast-growing business with big opportunities to grow your career
  • Opportunity to shape processes, workflow, and team structure
  • Step into a role where your ideas, leadership, and impact matter.
  • Join a fast-growing business with big opportunities to grow your career
  • Opportunity to shape processes, workflow, and team structure
  • Step into a role where your ideas, leadership, and impact matter.
Lead contact centre performance, managing workflow, team output, and customer outcomes across calls, chat, and tickets.
Lead contact centre performance, managing workflow, team output, and customer outcomes across calls, chat, and tickets.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
24d ago
24d ago
Listed two days ago

Customer Support Team Lead

at Tait International Ltd

This is a Full time job

Christchurch Central, Canterbury
  • Collaborative Team Environment
  • Health Insurance + Free Parking + Long-Service Benefits
  • Professional Development Opportunities
  • Collaborative Team Environment
  • Health Insurance + Free Parking + Long-Service Benefits
  • Professional Development Opportunities
Lead a team in SMC, ensuring high‑quality incident management, service continuity, and strong customer outcomes in a mission‑critical environment.
Lead a team in SMC, ensuring high‑quality incident management, service continuity, and strong customer outcomes in a mission‑critical environment.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders
classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
2d ago
Listed nine days ago

Customer Experience Enablement Officer

at Taupo District Council

This is a Full time job

Taupo, Waikato
plus a generous total rewards proposition
  • Live, work and thrive in the beautiful Taupō district
  • Great people; Great culture; Great community
  • Join us for a rewarding career full of opportunities to develop
  • Live, work and thrive in the beautiful Taupō district
  • Great people; Great culture; Great community
  • Join us for a rewarding career full of opportunities to develop
Make a difference where it matters most! If you're passionate about helping people, this could be the opportunity you've been waiting for.
Make a difference where it matters most! If you're passionate about helping people, this could be the opportunity you've been waiting for.
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing
classification: Call Centre & Customer Service(Call Centre & Customer Service)
9d ago
9d ago
Listed twenty four days ago

Contact Centre Manager

at Cultivate – SEEK Medium Agency of the Year 2023 & 2024
Expiring soon

This is a Full time job

Wellington Central, Wellington
  • Lead people, technology and strategy in a busy government contact centre
  • Champion new systems and shape the future of customer experience
  • Meaningful work, real ownership, and genuine influence from day one
  • Lead people, technology and strategy in a busy government contact centre
  • Champion new systems and shape the future of customer experience
  • Meaningful work, real ownership, and genuine influence from day one
A rare contact centre leadership role with genuine ownership of technology, strategy, and people - and the scope to make your mark.
A rare contact centre leadership role with genuine ownership of technology, strategy, and people - and the scope to make your mark.
Recruited byHope Fairless-Smith
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
24d ago
24d ago
Listed nine days ago

Customer Service and Stakeholder Rep

at Waikato Regional Council
Expiring soon

This is a Full time job

Hamilton Central, Waikato
$58,000 – $65,000 per year
  • Make a community impact connecting people to region’s public transport network!
  • Generous leave entitlements, L&D opportunities & a great social club.
  • Permanent + full-time role.
  • Make a community impact connecting people to region’s public transport network!
  • Generous leave entitlements, L&D opportunities & a great social club.
  • Permanent + full-time role.
Customer‑focused & Admin professional wanted to be the welcoming face of public transport, helping customers with Bee Card, BUSIT, Te Huia & Flex.
Customer‑focused & Admin professional wanted to be the welcoming face of public transport, helping customers with Bee Card, BUSIT, Te Huia & Flex.
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing
classification: Call Centre & Customer Service(Call Centre & Customer Service)
9d ago
9d ago
Listed eleven days ago

Team Lead Customer Experience Enablement

at Taupo District Council

This is a Full time job

Taupo, Waikato
+ a generous total rewards proposition
  • Our benefits reflect the trust & belief we have in our people
  • Great people; Great culture; Great community
  • Make this brand new role your own!
  • Our benefits reflect the trust & belief we have in our people
  • Great people; Great culture; Great community
  • Make this brand new role your own!
Are you a forward-thinking people leader who can seamlessly balance well considered, proactive planning with effective responses to the unexpected?
Are you a forward-thinking people leader who can seamlessly balance well considered, proactive planning with effective responses to the unexpected?
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing
classification: Call Centre & Customer Service(Call Centre & Customer Service)
11d ago
11d ago
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