Telstra
(1567 reviews)
Company Profile
Company overview
Website
Industry
Telecommunications & Internet Service Providers
Specialities
Business Strategy, Customer Service, Digital, Field Services, Marketing and Communications, Technology, Sales
Company size
More than 10,000
Primary location
Global Headquarters 242 Exhibition Street, Melbourne VIC 3000
Naarm, Wurundjeri Woi Wurrung and Bunurong Country
We’re Australia’s leading telecommunications and technology company and one of the country’s largest and most iconic organisations. With a presence across more than 20 countries, we’re creating a global footprint and along with it.
Our vision is to become a world-class technology company that empowers people to connect. We’re putting the customer at the heart of everything we do and finding ways to help people connect in new and different ways. We’re making major advances in technology and building new businesses in areas such as eHealth, software, tech start-ups and media. And that's where our people come in – by innovating and collaborating to make great things happen.
Our mission statement
We think big, set ambitious goals and deliver them – for our customers, shareholders and communities. By speaking up, being curious to learn and valuing different perspectives we challenge the status quo and make change.
We’re one team and embrace the value each of us bring. Our (super) power lies in working together to deliver for our customers. We’re each accountable for our actions and do what we say we’re going to do.
We show care in all that we do. We do the right thing for our customers, our communities, the planet, ourselves and each other – even when no one’s watching.
We make it simple. What we do is complex, but we but we always make things simple for our customers.
Featured
Define Your Possible
From powering Australia to connecting the world, Telstra is built on connection and the people who make it possible. With leading technology on the best network and the ambition to define what’s next, this is a place where you can Define Your Possible. Discover why Telstra is a great place to work, and what opportunities are here for you.
Awards and accreditations
GradConnection Most popular Property, Infrastructure & logistics Employer 2025
Top 100 Graduate Employers, Prosple 2025
Disability Confident Recruiter 2025
LinkedIn Top Companies Australia 2025
Gallery photos
Reviews overview
3.31567 ratings in total
5
438
4
372
3
278
2
210
1
269
84%
60%
What’s it like working at Telstra?
AI summary of recent reviews
Employees value the flexibility to work from home, the supportive team culture, and the competitive benefits including staff discounts and good salaries. Many find the work fulfilling and challenging, with variety in roles that keeps the job interesting and meaningful, particularly when helping customers and contributing to keeping Australia connected.
However, there are some potential challenges, including varying management practices across teams, regular organisational restructures, and demanding performance targets particularly in retail roles. Some employees note that internal systems and processes can be complex, customer interactions can sometimes be difficult, and career progression can be competitive within the large organisation.
However, there are some potential challenges, including varying management practices across teams, regular organisational restructures, and demanding performance targets particularly in retail roles. Some employees note that internal systems and processes can be complex, customer interactions can sometimes be difficult, and career progression can be competitive within the large organisation.
Recent reviews
1.0
Project Administrator
Sep 2026Newcastle NSW 23004 to 5 years in the role, former employee
Good pay and flexibility but not worth the cost to your mental health
The good thingsWork from home, good pay
The challengesTelstra undergoes about 2 restructures annually, in the 5 years i have been there, there has been over 4 already, so your hiring manager is rarely the manager you will continue to work with and develop a rapport with to begin with. People shifted into management roles that have absolutely no people or management skills, they simply know the systems well which creates a whole bunch of issues for employees working under them. These people might benefit from further management training courses teaching them how to deal with your employees respectfully. The better you were at your job, the more work you were given or expected to handle by yourself. Management prioritised their own leave over employees and capped high performers leave at a certain amount of days stating operational reasons, however management would take double or triple the amount of leave with no issues on operational impact or team coverage. Complaints dismissed or minimised despite being amongst highest performers
1.0
Retail Sales Associate
Sep 2026All Melbourne VIC3 to 4 years in the role, former employee
I've never felt so disposable or uncared for in my entire career.
The good things- Leaving at the end of the day.
The challenges- Management are incompetent and self serving. They promote a toxic culture of lip-service and gaslighting, with no real support.
- The computer systems are cheap and nasty. The constant faults and outages prevent you making sales and meeting insane KPIs.
- Management will harangue you over KPIs. They're unreasonably high so that they can terminate you if they want. There were times when every non-manager in my store was threatened with performance plans, because targets are intentionally unachievable.
-Your KPIs don't reflect the customer service aspect of the role, and you are actively discouraged from doing all but the bare minimum to assist existing customers.
- You're made to sell inferior accessories at exorbitant prices, and directed to lie about their quality.
- HR and management lie (in writing) as part of their disciplinary process, if they want to dismiss you
- You are disposable; Telstra is shipping as many roles overseas as possible, or seeking to replace them with AI.
5.0
Senior Project, Change & Operational Leadership Roles
Aug 2026Brisbane QLD 400014 to 15 years in the role, former employee
Exposure to a great variety of customer-facing and internal roles.
The good thingsPlenty of variety with types of roles available, no two days are the same, particularly when working directly with customers. Great flexibility in work hours and location, and most importantly some amazing people to work with.
The challengesTransparency from leadership
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