Tecala Group offers a positive workplace environment with flexible working arrangements and a beautiful office in Norwest. The company is particularly noted for its supportive culture, talented colleagues, and collaborative atmosphere. Employees appreciate the opportunities for skill development in IT engineering roles and the competitive starting salaries for Level 1 support positions.
The main challenges revolve around managing high workloads, particularly in the Service Operations Centre where there are demanding performance targets. Some employees have noted that career progression opportunities in specialised areas may be limited, and the fast-paced environment can create pressure, especially in Service Desk roles. However, many see the high-performance expectations as a positive aspect of the role.