at Sydney Tools
Wairau Valley, Auckland
In a Trade and want to put down the tools? We're seeking a Retail Sales Specialist to join our team at Sydney Tools
4d ago
Sydney Tools
(145 reviews)
Company Profile
Company overview
Website
Industry
Home & Garden Retail
Specialities
Milwaukee, Diamond Tools, Makita, Dewalt, Bosch, Hitachi, and Festool, power tools, retail and e-commerce
Company size
101-1,000
Primary location
Sydney, NSW
Sydney Tools is one of Australia's largest wholesaler and retailer for industrial tools, consumables and accessories for over 20 years. We have a strong reputation for offering the best brands at the best prices. Some of our major brands include Milwaukee, Makita, Dewalt, Hikoki, Festool, Paslode, Ramset, Husqvarna, Stanley, Fein, UniMig and Cigweld. We supply premium quality tools, consumables and accessories to all industries including the construction, mining, agriculture and the automotive industry. Our commitment to our customers is that we will match any advertised price for same stocked items. We pride ourselves with customer satisfaction before, during and after each sale.
Jobs at Sydney Tools
Based on your search activityOur mission statement
Service, support and technical expertise all lead to customer satisfaction.
Featured
Best Brands
Sydney Tools is one of Australia's leading and largest industrial tools wholesaler and retailer. Providing Australian tradies, local government, schools, police departments, The Australian Army and the general public, we source the best and biggest brands that tools have on offer.
Gallery photos
Reviews overview
3.1145 ratings in total
5
65
4
7
3
5
2
19
1
49
84%
50%
What’s it like working at Sydney Tools?
AI summary of recent reviews
Employees appreciate the supportive and collaborative team environment at Sydney Tools, with colleagues who are friendly and helpful. The fast-paced, dynamic nature of the business keeps work interesting, and there are clear opportunities for career growth and skill development. Many employees value the supportive management, product knowledge training, and the family business culture that encourages direct communication with senior leadership.
However, there are some potential challenges, including the 90-hour fortnightly rosters which can impact work/life balance, particularly for those with families. The fast-paced environment requires high adaptability as priorities can shift quickly. Some employees have noted that communication between head office and stores could be improved, and sales targets and workload can be demanding during busy periods. Additionally, facilities and resources in some store locations could benefit from upgrades.
However, there are some potential challenges, including the 90-hour fortnightly rosters which can impact work/life balance, particularly for those with families. The fast-paced environment requires high adaptability as priorities can shift quickly. Some employees have noted that communication between head office and stores could be improved, and sales targets and workload can be demanding during busy periods. Additionally, facilities and resources in some store locations could benefit from upgrades.
Recent reviews
2.0
Storeperson
Sep 2026Townsville QLD 48101 to 2 years in the role, current employee
good pay, some great people, don't get involved unless you enjoy primary school style politics
The good thingsSome coworkers are great, and the pays decent.
senior management has no idea what they doing. no clear paths forward on any topic.
The challengesDealing with incompetent management. Vague tasks, no clarity. Highly recommend Managerial, behavioral, ethics, cohesive engagement training needs to be delegated to the regional manager
HR SupportThank you for taking the time to share your feedback. We are sorry to hear that your experience didn’t meet your expectations. We take all feedback onboard and are actively reviewing the points raised as part of our ongoing efforts to improve our workplace experience. If you would like to discuss any points you raised further, please contact hrsupport@sydneytools.com.au.
17d ago
3.0
Dispatch Role
Sep 2026Archerfield QLD 4108Less than 1 year in the role, former employee
It was hectic, lots to do with little time to do it
The good thingsPeople are amazing, staff across the board are good people
The challengesThere is no real communication between warehouse and store to prepare for stock
HR SupportThank you for taking the time to share your feedback. We appreciate hearing that you enjoyed working with the team and found the people across the business supportive and good to work with.
We also appreciate your comments around communication between the warehouse and store. We take this feedback onboard and will continue looking at ways to improve communication and coordination across our teams.
If you would like to discuss any points further, please contact hrsupport@sydneytools.com.au.
30d+ ago
5.0
Business Development Manager
Aug 2026Ballarat VIC 33501 to 2 years in the role, current employee
Great opportunity for people who want to grow.
The good thingsI’ve really enjoyed my time with Sydney Tools and the opportunity to progress from Sales into Business Development, supporting customers across the Mid West region.
The BDM role has given me the opportunity to get out into the market, build relationships, meet local businesses and take real ownership of developing a territory.
More recently, the positive changes in leadership and culture at Ballarat have been fantastic to see. There’s renewed confidence in the team, people are stepping up and taking responsibility, and the overall environment feels positive and focused.
The support I’ve received from Store, Area and Senior Management has been exceptional. Having leaders who listen, encourage ideas and genuinely want their people to succeed makes a huge difference.
It’s a fast-paced business, but if you enjoy sales, relationships and creating opportunities, there’s plenty of room to make an impact.
I’m excited about what we can build from here.
The challengesOne area I believe could be improved is the introduction of digital price tags across the stores. With such a large product range and regular pricing and promotional changes, electronic shelf labels could significantly reduce the time spent manually updating tickets while also improving pricing accuracy for customers.
This would allow the team to spend more time where it matters most — engaging with customers, providing product knowledge and driving sales. It would also modernize the in-store experience and improve operational efficiency across the business.
HR SupportThank you for taking the time to share your feedback. We appreciate hearing about your positive experience at Sydney Tools and are pleased to know you have enjoyed being part of our team.
30d+ ago
Other companies in this industry
Find out more about working at Sydney Tools. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.
This profile contains information from job postings, company websites, third-party databases and AI-generated content. Information may be incomplete or outdated. View our Company Profiles Terms.