(6 reviews)

Company Profile

Company overview

Website

Supernormal

Industry

Restaurants & Cafes (Full Service)

Primary location

180 FLINDERS LANE MELBOURNE VIC 3000

Naarm, Wurundjeri Woi Wurrung and Bunurong Country

WELCOME TO SUPERNORMAL. SUPERNORMAL IS LOCATED ON FLINDERS LANE AND IS OPEN FROM 11AM UNTIL LATE, 7 DAYS A WEEK. OUR MENU IS AVAILABLE ALL DAY FOR YOUR ENJOYMENT, WHATEVER THE OCCASION; A LONG LUNCH, A MID-AFTERNOON DRINK OR A SPECIAL DINNER. SUPERNORMAL OFFERS A WIDE RANGE OF ASIAN INSPIRED DISHES, DELICIOUS WINES, SAKE, WHISKY AND COCKTAILS, ALL WITH A STORY TO TELL. A BEAUTIFULLY CONSIDERED, RELAXED SPACE THAT HOUSES A LONG OPEN KITCHEN & BAR, MAIN DINING AREA AND PRIVATE DINING ROOM FOR EVENTS, PARTIES AND KARAOKE. Source: This is an extract from the company's own website.

Reviews overview

3.06 ratings in total

5

1

4

2

3

1

2

0

1

2

83%

Rate salary as high or average

50%

Employees recommend this employer to friends

What’s it like working at Supernormal?

AI summary of recent reviews

Employees appreciate the friendly and dynamic team environment at Supernormal, with staff members who support one another. The kitchen staff remain positive under pressure, maintaining professionalism whilst working with quality produce. The fast-paced atmosphere appeals to those who enjoy energetic hospitality environments.

However, there are some potential challenges, including concerns about management communication and decision-making processes. The high service standards and speed expectations can be demanding, particularly for newer team members. The restaurant operates at a consistently busy pace with long hours, and some staff have noted tension between teams.

Recent reviews

1.0

Waitperson

Aug 2026

Melbourne VIC 3000Less than 1 year in the role, former employee

I am appalled by how toxic management and staff (management minions) were.

The good thingsMade some good connections.

The challengesManagement was horrendous. One of the worst venues I have ever worked at.

1.0

Manager

Nov 2025

Brisbane QLD 40001 to 2 years in the role, former employee

Incompetent senior management and toxic junior staff members.

The good thingsBeing part of the McConnell Trader House Group

The challengesWhen you join Supernormal, you’re taken through the staff handbook one-on-one. On the surface, it feels promising — like they genuinely care about culture. But the moment you step onto the floor, it’s as if that handbook no longer exists. Senior leadership believes they have full visibility by openly encouraging junior staff to “report” on managers under the banner of empowerment. In reality, it creates an environment where some junior team members feel free to make accusations whenever they don’t like being told off by managers. In my experience, this has been especially pronounced among the Melbourne staff, who sit at the centre of much of this toxicity.

1.0

Pastry Chef

Feb 2025

Brisbane QLD 4000Less than 1 year in the role, former employee

Toxic work environment, definitely don't recommend working for Brisbane SN

The good thingsKitchen staff not including anyone in a management role

The challengesUpper management pushes problems around, do not listen to their staff. Management team didn't put in the work to help during busy period. Front of house managers were very rude to the chefs. Toxic work environment

Ratings for Supernormal are shared as-is from employees in line with our community guidelines

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