Sheraton
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    Sheraton
    (66 reviews)
    Write a review
    Write a review

    Company Profile

    Company overview

    Website

    Sheraton

    Industry

    Hotel & Accommodation Services

    Specialities

    Where the World Comes Together, The World's Gathering Place

    Company size

    101-1,000

    Primary location

    161 Elizabeth Street, Sydney NSW 2000
    Warrane, Gadigal Country
    Sheraton Grand Sydney Hyde Park is one of Sydney’s most distinguished five-star hotels, perfectly positioned opposite Hyde Park. Combining timeless elegance with contemporary style, it offers 558 rooms and suites, award-winning dining, and signature wellness experiences at On The Park Rejuvenation Day Spa. With a proud legacy as a city landmark, the hotel is renowned for exceptional service, world-class event spaces, and creating meaningful connections. From the rooftop Executive Club Lounge to its celebrated restaurant, Sydney Common, every detail reflects dedication to excellence and warm hospitality.

    Reviews overview

    3.466 ratings in total
    5
    23
    4
    11
    3
    12
    2
    12
    1
    8
    78%
    Rate salary as high or average
    59%
    Employees recommend this employer to friends

    What’s it like working at Sheraton?

    AI summary of recent reviews
    Employees appreciate the friendly and supportive colleagues at Sheraton, highlighting a strong sense of teamwork and camaraderie across departments. Staff value the Marriott brand reputation and associated benefits, including discounts at properties worldwide. Many enjoy serving guests and find satisfaction in providing excellent customer service, with some noting training opportunities for professional development.

    However, there are some potential challenges, including management concerns around consistency, communication, and support from leadership. Staff have noted that workload can be demanding with long hours and limited breaks, whilst compensation levels may be below industry average with inconsistent shift allocations. Some employees have mentioned limited resources and ageing facilities, as well as restricted opportunities for career advancement within the property.

    Recent reviews

    4.0
    Food and Beverage Attendant
    Aug 2026
    Port Douglas QLD 4877Less than 1 year in the role, former employee
    Good enterprise but they rather have 20waiters that work 20hr a week and struggle than 10 with 40hr!
    The good thingsMarriott is a good enterprise, they take good care of their employees
    The challengesUnfortunately, in the interview they promise you enough hours but honestly if you are in your 2nd visa and you need your 6months eligible jobs, find a 2nd one... I stayed 4months and only work 3days/week (also it's not enough money to live in Port Douglas) so I had to find something else otherwise I would never get my 3rd visa. (and they know about the urgency of my situation)
    1.0
    Supervisor
    Feb 2025
    Sydney NSW 20001 to 2 years in the role, former employee
    A place where you can learn what to be and what not to become. Mental breakdown!
    The good thingsYou'll meet wonderful diversity staffs, precisely waitress, waiters, banquet teams and "few" chefs. Great place to share and learn the good and the bad experiences and skills from one to another.
    The challengesLack of communication between departement, overworked load, not organised. Don't feel supported and respected by Big people. Work environment is not safe for staff and not well provided, heaps of polishing to do but little BoH to share between 4 departments. Very stressful and unhealthy workplace.
    2.0
    Food and Beverage Attendant
    Feb 2025
    Main Beach QLD 42171 to 2 years in the role, former employee
    Rats, Roaches & Rude Managers
    The good thingsColleagues (Other Food & Beverage Attendants and Supervisors)
    The challengesThe F&B Manager was racially biased, unfair & promised growth opportunities that never came. Shift work was inconsistant and shifts were rarely worked to completion (sent home early most days/nights). There was also a Rat & Cockroach infestation in the main FOH restaurants left completely unattended
    Ratings for Sheraton are shared as-is from employees in line with our community guidelines
    See all reviews
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