(31 reviews)

Company Profile

Company overview

Website

Industry

Vehicle Services & Repair

Specialities

Roadside Assistance, Community & Advocacy, Member Rewards, Housing Insurance Services, Motor Vehicle Insurance Services, General Lifestyle Insurance Services (Pet/Travel)

Company size

101-1,000

Primary location

RACT House, 179/191 Murray St, Hobart TAS 7000

Nipaluna, Muwinina Country

The Royal Automobile Club of Tasmania (RACT) was established in 1923 to represent the interests of Tasmanian motorists. Today, as the State’s peak motoring organisation, RACT provides a wide range of motoring services, insurance, tourism and travel products as well as exclusive member benefits . With a vision to enhance life in Tasmania, RACT plays a significant role within the Tasmanian community. Source: This is an extract from the company's own website.

Our mission statement

By 2030, RACT will have a valued relationship with every Tasmanian. To do this, we must be truly differentiated in the way we conduct our enterprise. We must be our members’ champion when they are at a disadvantage. We must hold true to the things we believe in, and have the courage of our convictions. We must be prepared to make the hard decisions and invest ahead of the curve into the assets, infrastructure and capabilities required to achieve our Vision. We must ensure that we are always about purpose... never just profit. We’re Tasmania’s shoulder to lean on and voice when it matters.

Gallery photos

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Reviews overview

2.831 ratings in total

5

9

4

2

3

2

7

1

10

74%

Rate salary as high or average

39%

Employees recommend this employer to friends

What’s it like working at RACT?

AI summary of recent reviews

Employees value their friendly and supportive colleagues who create a collaborative environment at RACT. Staff appreciate the company's Tasmanian community focus, opportunities for professional development, and employee benefits such as insurance discounts and free roadside assistance.

However, there are some potential challenges, including varying management practices across departments, limited advancement opportunities in certain roles outside head office, compensation that may not always align with market rates, high workload periods with sales focus, challenges with leave approval in some positions, and legacy systems that can impact efficiency.

Recent reviews

2.0

Customer Service Consultant

Nov 2026

Hobart TAS 70004 to 5 years in the role, former employee

Good for a little while but gets old very quickly.

The good thingsI enjoyed the friendships formed within our group. Still quite close with a few people after I left.

The challengesThe development needs mass improvement. I worked hard for over a year to develop into another role and had to leave the company to do that. I was the last person in my training group to move to another role because I wasn’t “ladder climbing” and just applying for any role to get out of the call centre. People are moved into management roles far too quickly and you see a conflict of interest very obvious between some staff and managers. There is almost no work life balance.

1.0

Various

Oct 2026

Hobart TAS 70006 to 7 years in the role, former employee

It seemed so promising, if only they actually acted and operated the way they think they do.

The good thingsSome of the people that you work with are great. If you can get in at one of the ever growing number of middle-management levels, you're going to be fine

The challengesManagement is atrocious, pay is WELL below national averages, instead of increasing pay to be competitive they spend obscene amounts of money on new ad campaigns and customised biscuits, mistreatment of 'frontline' staff is rife, there's a cult-like obsession with values and culture which are never followed or displayed by people in charge, there have been multiple instances when poor behaviour of management has been reported with evidence and that manager has been promoted instead while those to have reported the issue have been chased out of the company, established and experienced employees are often overlooked in favour of hiring externals who have no idea what they are doing, decisions are made by "untouchable" higher-up managers who do not understand (and are not willing to listen) what they are going to affect or how, goalposts are perpetually being shifted, leave is unavailable for any frontline position, blatant favouritism is everywhere, nepotism central, everything is secret

1.0

Project Leader

Sep 2026

Hobart TAS 70001 to 2 years in the role, current employee

Don’t believe the hype - you’re better off somewhere else.

The good thingsPeople in other departments sharing the same concerns - unfortunately not many leaders are listening to us.

The challengesSo many greatly skilled people leave this organisation after a short period of time. It’s a clear pattern that still to this day management in certain areas simply do not address. The question is never asked - why is this constantly happening? The organisation lacks a maturity and professionalism when dealing with such challenges. It is an extremely negative workplace, led by individuals whose behaviour would not be tolerated by other companies. Don’t believe the hype - you’re better off somewhere else.

Ratings for RACT are shared as-is from employees in line with our community guidelines

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