Poolwerx
(44 reviews)
Company Profile
Company overview
Website
Industry
Home & Garden Services
Specialities
Franchising, Pool Maintenance, Retail Management, Mobile Servicing, B2B, Strata, Institutions
Company size
101-1,000
Primary location
10 Camford Street, Milton QLD 4064 Australia
Poolwerx is the world’s largest global franchise pool service brand. Established by Founder John O’Brien in 1992, Poolwerx has grown to over 650 service vehicles and 180+ stores in Australia, New Zealand and the United States. Poolwerx has multiple revenue streams with repeat clients and is secure in the growing home services sector and is a technology leader.
Our mission statement
Poolwerx are Australia’s trusted Pool Care Experts. Whether poolside at your place or in-store in your local area, you’ll find the same friendly advice, dedicated know-how, leading products and brands to ensure your pool is healthy, sparkling and ready to make unforgettable backyard memories in.
Awards and accreditations
Australian Established Franchisor of the Year 2022
Entrepreneur Magazine Franchise 500 List 2018
Franchisor of the Year 2016
Reviews overview
3.044 ratings in total
5
16
4
2
3
5
2
8
1
13
70%
41%
What’s it like working at Poolwerx?
AI summary of recent reviews
Employees appreciate the friendly and supportive team culture at Poolwerx, with colleagues who help each other create a positive work environment. The work/life balance is rated highly, with flexibility and autonomy to work independently and manage their own schedules. Training opportunities are provided, and the salary is considered competitive for the industry.
However, there are some potential challenges, such as the seasonal nature of the business creating busy summer periods with high workloads, and restricted holidays during peak months (November to April). Management approaches can vary across franchises, and career progression opportunities may be limited within individual franchise locations due to the small business structure.
However, there are some potential challenges, such as the seasonal nature of the business creating busy summer periods with high workloads, and restricted holidays during peak months (November to April). Management approaches can vary across franchises, and career progression opportunities may be limited within individual franchise locations due to the small business structure.
Recent reviews
5.0
Manager
Oct 2026Sunshine Coast QLD2 to 3 years in the role, current employee
A great employer to work for. Small family business values.
The good thingsFriendly team culture, everyone supports each other to continue learning and growing within the business.
The challengesVery seasonal business, so during summer months it can be very fast-paced.
1.0
Pool Technician
Sep 2026Jimboomba QLD 4280Less than 1 year in the role, former employee
Disappointed with the basic role of a pool technician. Maybe I’m over qualified?
The good thingsLearning about chemistry and how a modern pool system works.
The challenges- Expectation levels are too high for the money being offered.
- Low team work ethic
- Get rewarded with more work for no extra pay.
- Too many titles within the company.
1.0
Service Technician
Jul 2025Keperra QLD 40546 to 7 years in the role, former employee
There are other pool shops that pay way more for similar experience.
The good thingsFreedom of working alone and other staff were good
The challengesNot allowed to take holidays 6 months of the year during the summer period. Dealing with the owners and store managers passive aggressive behaviour. Pointless weekly meetings that could be done over text message. Not allowed to use company vehicle after hours. Hard to get a raise.
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