(663 reviews)

Company Profile

Company overview

Website

Optus

Industry

Telecommunications & Internet Service Providers

Specialities

Telecommunications, Communications, Information technology, Entertainment services

Company size

5,001-10,000

Primary location

Macquarie Park, NSW, Australia

We're investing in our people, our communities, our networks, and a sustainable future. Our focus is on creating a better more connected future for Australia.

Our mission statement

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Featured

Challenge yourself. Change the game

Around here, every connection sparks something bigger. From tech spaces to retail floors, creative hubs to corporate offices and beyond, our people bring passion, innovation, and collaboration to everything they do. See what it feels like to be part of a network of connected people that are making a real impact.

Gallery photos

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Reviews overview

3.4663 ratings in total

5

185

4

164

3

117

2

105

1

92

84%

Rate salary as high or average

60%

Employees recommend this employer to friends

What’s it like working at Optus?

AI summary of recent reviews

Employees appreciate the excellent Optus campus with its cafes and facilities, as well as their supportive colleagues who create a collaborative environment. The compensation and benefits are generally viewed positively, including good pay and employee discounts. Many also value the work-life balance, with flexible hours and hybrid working arrangements available.

However, there are some potential challenges, including concerns about management consistency and senior leadership being out of touch with operations. Retail staff experience significant pressure to meet sales targets that can feel unrealistic. Job security is a concern due to frequent restructures and redundancies, and some employees feel that training and ongoing support could be strengthened to better prepare staff for their roles.

Recent reviews

1.0

Sales Representative

Oct 2026

Perth WA 6000Less than 1 year in the role, current employee

The work itself is simple and the pay is average but it doesn’t make working for this company worth

The good thingsPay is average for retail standards

The challengesManagement is absolutely terrible, don’t even bother applying unless your ready to suck up to everyone, unrealistic/luck based goals, are manager especially is tyrannical. Management often tell you off for things that they also do, test you for knowledge they do not even know about.

1.0

Manager

Oct 2026

Newcastle, Maitland & Hunter NSW4 to 5 years in the role, former employee

Great until the company imploded.

The good thingsOptus is a big company with room to grow.

The challengesThe national and state leadership is immature and linear. Staff experience is not a priority and it is clear that Singtel demands profits first, customer experience second and staff wellbeing last.

1.0

Retail Sales Assistant

Aug 2026

Grafton NSW 2460Less than 1 year in the role, former employee

Unprofessional & Toxic work coulture

The good thingsGood pay & hours lots of time to play candy crush

The challengesPoor management & toxic team coulture

Ratings for Optus are shared as-is from employees in line with our community guidelines

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