breakthru
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    breakthru
    (55 reviews)
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    Write a review

    Company Profile

    Company overview

    Website

    breakthru

    Industry

    Non-Profit Organisations

    Specialities

    Social & Community Participation, Support Coordination, Mental Health & Homelessness, Disability Employment Services, Short Term Accommodation & Respite, Training

    Company size

    1,001-5,000

    Primary location

    52 Alfred Street, Milsons Point, New South Wales
    Breakthru, part of the Royal Rehab Group, is committed to empowering individuals to shape their futures. We provide tailored support recognising that everyone has unique needs and preferences.We prioritise customer choice and family involvement to customise our services. We are especially dedicated to supporting people with disabilities, long-term unemployment, mental health challenges, unmet educational goals, or homelessness in New South Wales, Victoria, and Queensland.We take pride in providing culturally sensitive support to various communities, including Aboriginal and Torres Strait Islander peoples, refugees, migrants, and diverse groups.

    Reviews overview

    3.155 ratings in total
    5
    18
    4
    7
    3
    7
    2
    8
    1
    15
    71%
    Rate salary as high or average
    45%
    Employees recommend this employer to friends

    What’s it like working at breakthru?

    AI summary of recent reviews
    Employees value the supportive and collaborative team culture at Breakthru, with colleagues who genuinely care about each other and clients. Staff find the work meaningful and rewarding, particularly in supporting people with disabilities. The flexible working arrangements and excellent benefits are also appreciated aspects of employment.

    However, there are some potential challenges, including management approaches that vary across locations, pay rates that may be below industry standards, and demanding workloads with high expectations. Staff also note high turnover rates, limited career progression opportunities in some roles, and tight budgets due to NDIS funding constraints.

    Recent reviews

    2.0
    Team Leader
    Aug 2026
    Penrith NSW 2750Less than 1 year in the role, former employee
    Amazing at first but a massive shift in company culture ruined my time there
    The good thingsSome amazing middle management
    The challengesNo funding to improve facilities or infrastructure. Toxic work culture in multiple sites. Despite complaints to HR toxic people allowed to thrive
    3.0
    Support Coordinator
    Jun 2026
    Dubbo & Central NSWLess than 1 year in the role, former employee
    Great team and flexibility, but poor management, low pay, and a poorly handled redundancy.
    The good thingsOne of the aspects I valued most about my role with Breakthru/Royal Rehab was the supportive and collaborative team environment. My Team Leader and colleagues were incredibly knowledgeable, approachable, and always willing to provide guidance and support. I genuinely enjoyed working alongside them each day and learning from their experience. The management team was also highly supportive, understanding, and responsive, which contributed to a positive workplace culture. Additionally, the flexibility of the role allowed me to effectively balance my professional responsibilities with my family commitments, which I greatly appreciated.
    The challengesThere appeared to be a disconnect between upper management decisions and the needs of both clients and frontline staff. Client outcomes and continuity of support were not always prioritised. Pay rates were below comparable roles in the sector despite high workloads, complex client needs, and significant KPI expectations. There were ongoing challenges with management within the Dubbo office, including poor communication and a lack of respect for staff expertise and role boundaries. The redundancy process was poorly managed, with limited notice and unrealistic expectations around client transitions. Greater support, clearer direction, and more empathy for both staff and clients would have improved the process significantly.
    1.0
    Worker
    Jan 2026
    Atherton QLD 4883Less than 1 year in the role, former employee
    Underpaid, don’t value staff members
    The good thingsThe building had aircon
    The challengesToxic culture, underpaid staff. Don’t work here! They don’t value there employees
    Ratings for breakthru are shared as-is from employees in line with our community guidelines
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