Front of House Manager

Wine + Food Experience

We are not a pub, a restaurant or a wine bar - we are an experience. We are looking for someone that can bring their hospitality background to life, living and breathing this philosophy.

About our role

Key responsibilities:

• Working with the front of house team, ensuring every single guest is delivered an unique experience

• Food management - menu analysis, kitchen set up, stocktaking and wastage management, food ordering, event and promotional adaptations, supplier management, etc

• Event co-ordination - monitoring incoming bookings, providing menu options and pricing for large events/groups (up to 250 people), food ordering and preparation, hosting event

• Developing customer service skills within the team, including floor and food presentation, wine sales and operational efficiencies to achieve set KPIs. Managing the roster to reflect budget, events and team skill set.

• Ensuring the experience presentation is maintained at a high standard - cleanliness, wine visual merchandising, customer seating plans, etc

About you

You will be:

• Supportive of your team, willing to assist with all duties, provide feedback and actively listen

• Excited to try new things, make mistakes and learn

• Open to feedback and development

• A confident leader, able to solve problems and make positive decisions

• Passionate about guest experience, especially when it comes to food

Your background:

• Qualified Duty Manager

• Extensive experience in hospitality, including managing a team within the industry

• Wine knowledge ideal, not a deal breaker

• Food/kitchen management experience

Every day our guests compliment our space and our service, and we have an amazing team that are passionate about what we do. We are looking for an experienced leader to join our team and continue our work shining a light on Marlborough.

Address your applications to Carys Evans, Operations Manager with a cover letter telling us more about you and your fit for this unique opportunity.