National Sales & Service Manager

About Us

Since 1998, Matthews Packaging & Hygiene has proudly supported New Zealand businesses with trusted packaging and hygiene solutions. From founder Paul Matthews’ early days selling packaging tape out of a van, we’ve grown into an industry leader with multiple warehouses, a dedicated fleet of distribution vehicles, and a reputation for solving even the toughest packaging challenges. Family-owned and future-focused, we pride ourselves on doing things differently, creating strong partnerships and delivering service our customers can count on.

The Opportunity

We are seeking a dynamic and experienced National Sales & Service Manager to lead our sales and customer service teams across New Zealand. Based in Auckland, this pivotal leadership role is responsible for driving growth, strengthening customer relationships, and ensuring exceptional service delivery nationwide. As a key member of our management team, you’ll lead by example, motivating and mentoring our customer service and sales representatives, setting strategic direction, and ensuring Matthews Packaging & Hygiene continues to exceed expectations in both sales performance and customer service.

Your Responsibilities

• Develop and implement national sales strategies to achieve revenue and growth targets.

• Lead, coach, and support a team of sales and service professionals across multiple regions.

• Strengthen and expand relationships with key accounts while driving new business opportunities.

• Monitor sales performance, reporting on KPIs and ensuring targets are met.

• Oversee customer service operations, ensuring a consistently high standard of delivery.

• Collaborate with the wider management team to align sales and service goals with company objectives.

• Represent Matthews Packaging & Hygiene at industry events and with key partners.

What You’ll Bring

• Proven experience in a senior sales leadership role, ideally within packaging, hygiene, or FMCG industries.

• Strong people leadership skills with the ability to motivate, mentor, and grow high-performing teams.

• Excellent communication and relationship-building skills.

• Commercial acumen and confidence in setting and achieving ambitious sales targets.

• A strategic mindset, balanced with a hands-on, practical approach.

• Experience with Oracle NetSuite systems

• Strong technology and reporting skills, including Microsoft Office Suite.

• Flexibility to travel nationwide as required.

Why Join Us

At Matthews Packaging & Hygiene, we offer more than just a role, we offer a career in a business with heart. You’ll be part of a close-knit, supportive team that values collaboration, innovation, and family culture. We’re a company with an exciting future, and we want you to grow with us.

The package includes:

• Competitive salary

• Tools of the trade: Company car, phone, credit card, and laptop.

• Free lunch every day, served at our head office

• Career development opportunities in a growing, future-focused business.

This is a full-time, on-site role based at our Mangere head office. We require attendance at the office. Due to the hands-on and collaborative nature of our work, being physically present with the team is essential. It ensures you're immersed in our products, projects, and people - allowing your work to have genuine impact in our fast-paced environment.

How to Apply

If you’re a proven leader ready to take ownership of a national sales and service portfolio, we’d love to hear from you. Please send your CV and cover letter via Seek.