Service Desk Analyst

We're looking for a Service Desk Analyst to join a busy internal IT team, providing frontline support across a broad range of systems and technologies.
 
This is a hands-on role where you'll act as the first point of contact for IT support, managing requests through to resolution and ensuring a high level of service delivery across the organisation.
 
What you'll be doing:

• Providing Level 1-2 support across desktop, applications, and user access issues
• Managing incidents and requests via phone, email, and service desk tools
• Troubleshooting and resolving issues across Windows, M365, and end-user devices
• Supporting user account management (Entra/Active Directory, Exchange)
• Assisting with device builds, deployments, and software installs
• Working closely with internal teams and vendors to escalate and resolve issues
• Contributing to documentation and continuous improvement of support processes

What you'll bring:

• Experience in an IT Service Desk or Helpdesk environment
• Strong knowledge of Windows, M365, and desktop support
• Familiarity with Active Directory / Entra, Exchange, and basic networking
• A customer-focused mindset with strong communication skills
• Ability to manage multiple priorities and see issues through to resolution
• Full drivers Licence

This is a great opportunity to join a collaborative environment where you'll be exposed to a wide range of technologies and play a key role in supporting day-to-day operations.