Head of Structured Recoveries

The Company

Our client is a New Zealand-owned financial services business specialising in the purchase and recovery of debt. Operating across New Zealand and Australia, they have built a strong reputation for an empathetic, people-centred approach to debt management that is disrupting traditional debt collection practices.

They are a professional, socially responsible organisation founded on principles of fairness, trust, and respect. Their mission is simple, yet powerful — to help Kiwis get out of debt.

There are many reasons that people fall into debt, and receiving the right support to regain financial freedom can be life changing. Our client helps people on this journey. Their compassionate and practical approach empowers customers to regain control of their financial future.

With ambitious plans for further expansion, it is an exciting time for a seasoned Legal Collections Manager to join their Auckland Head Office team in a newly created role as Head of Structured Recoveries.

The Role in more detail

• Lead, coach, and mentor a large Legal Collections and Administration team, supported by Team Leaders.

• Cultivate a positive team environment, fostering open communication and a commitment to shared team goals.

• Drive process improvements to ensure compliance and best-practice legal recovery processes.

• Foster effective work habits and maintain the discipline and motivation necessary for sustained growth.

• Support ongoing team development and skill enhancement, facilitating training initiatives where required.

• Take responsibility for the team achieving KPIs, targets, and performance goals.  

• Reporting to the GM Collections, provide regular updates on departmental activities and challenges, and collaborate to address issues and achieve objectives.  

• Develop and maintain positive relationships with relevant legal entities and authorities.  

• Attend to legal matters as required and collaborate with the GM Collections on these matters.

• Ensure collections activity, including investigations, tracing, customer communication, document preparation, and service, is carried out proactively and in line with company guidelines.  

• Ensure that all legal documents are accurately prepared and filed through to the point of attachment order through the District Court or Disputes Tribunal.  

• Manage relationships with WINZ, Ministry of Justice, ACC, and investigation partners, in line with the company’s operational strategies.

About You

• A confident and credible leader with previous experience in a collection’s environment, preferably legal recoveries.

•  Strong understanding of the requirements needed to successfully operate a documented recovery strategy.

• Able to cultivate a culture of high achievement and accountability.

• Dedicated to driving efficiencies to improve performance and productivity.

• Strong communication and influencing capability at all levels.

• Strong listening skills paired with the ability to clearly articulate ideas.

• The ability to think strategically while executing at pace.

• Able to adapt and flex when operating in a fast-growing, evolving, fast paced environment.

• Sound judgement, commercial acumen, and confident decision-making ability.

• High emotional intelligence, with a professional presence and behaviours.

• Demonstrates enthusiasm and curiosity to expand knowledge and skill set.

The Rewards:

• A remuneration package in the range of $140K - $150K

• Be part of a company that’s transforming the debt recovery industry.

• Work with a collaborative and inspiring leadership team

• Opportunity to make a significant impact and drive growth

If you are ready to take on a challenging yet rewarding leadership role and make a meaningful impact within a growing organisation, we encourage you to apply.

Please apply in confidence via Seek or contact Lisa Baggaley, Director – Kings Recruitment on 09 600 5155 or [email protected].