Immigration Assistant

About the Role

Kiwiana Immigration Limited is seeking a highly organised and detail-oriented Immigration Assistant to support our Licensed Immigration Advisers in delivering accurate, compliant, and timely immigration services for our Auckland office.

This role requires a high level of professionalism, discretion, and the ability to manage complex administrative workflows within a fast-paced environment.

Key Responsibilities

• Prepare, review, and organise immigration documentation to ensure accuracy, completeness, and compliance with Immigration New Zealand (INZ) requirements

• Maintain and update detailed case files, internal trackers, and document management systems with a high level of precision

• Coordinate the end-to-end administrative lifecycle of immigration applications, ensuring all stages are completed within required timeframes

• Assist in analysing Requests for Information (RFI) and Potentially Prejudicial Information (PPI), identifying documentation gaps and coordinating timely responses

• Liaise professionally with clients, accredited employers, and external stakeholders to obtain required information and provide updates on application progress

• Draft structured and well-presented supporting documents, cover letters, and preliminary submission content under supervision

• Conduct thorough document checks to ensure consistency, validity, and adherence to INZ formatting and evidentiary standards

• Monitor application deadlines and proactively follow up to mitigate delays or compliance risks

• Identify and escalate discrepancies, risks, or potential compliance issues to senior team members in a timely manner

• Support the implementation and continuous improvement of internal processes, templates, and workflows

• Maintain strict confidentiality and ensure compliance with data protection and privacy requirements

• Assist with reporting, file audits, and quality assurance activities to uphold internal service standards

• Provide general administrative and operational support to the team during high-volume periods

Minimum Requirements (Essential)

• Minimum 1 year experience in an administrative, operational, or management role

• Minimum Level 7 qualification (Bachelor’s degree or equivalent)

• Strong analytical, organisational, and time management skills

• Excellent written and verbal communication skills with a high level of professionalism

• Ability to manage multiple priorities and meet strict deadlines

• High attention to detail and accuracy

• Proficiency in Microsoft Office and digital systems

Work Eligibility (Strict Requirement)

• This position is NOT open to AEWV (Accredited Employer Work Visa) holders

• Applicants must have full and unrestricted work rights in New Zealand

What We Offer

• Full-time role

• Supportive and professional work environment

• Exposure to complex immigration casework

• Opportunity for long-term career development

Apply by sending your Cover Letter and Updated CV to [email protected]