Supporter Care Coordinator

Make A Lasting Impact

Join the team at Save the Children NZ:

Are you passionate about creating positive change for children and communities? Do you thrive when you’re helping people, solving problems, and making someone’s day brighter?

We’re looking for a warm, empathetic, and proactive Supporter Care Coordinator to be the friendly voice and first point of contact for our incredible supporters.

At Save the Children NZ, we live by our core values of accountability, ambition, collaboration, creativity, and integrity. In this role, you’ll bring these values to life every day as you ensure our supporters feel valued, informed, and inspired to stand with children here in Aotearoa and around the world.

You’ll join a collaborative and inclusive team striving to deliver meaningful, lasting change for Tamariki. If you’re someone who naturally cares about people and loves creating positive experiences, we’d love to meet you.

Why this role matters:

Our work for children depends on the strength of our supporter community and you will help nurture that community. As our Supporter Care Coordinator, you will be the welcoming, reassuring, and knowledgeable presence that supporters rely on for help, guidance, and connection.

You will:

• Champion Exceptional Supporter Care: Respond to calls, emails, and enquiries with warmth, accuracy, and professionalism.

• Be the Voice of Our Brand: Provide prompt, empathetic communication that reflects our values and inspires supporter confidence.

• Solve Problems Creatively: Handle everyday challenges, escalations, and complex enquiries with calmness, clarity, and compassion.

• Support Our Fundraising Ambitions: Help drive supporter retention, stewardship, and engagement activities that enable long‑term impact for children.

• Keep Our Systems Running Smoothly: Process requests, update records, and maintain data accuracy across CRM systems.

• Bring Campaigns to Life: Assist with fundraising events, donor stewardship activities, and administrative support across the Fundraising team.

• Champion Child Safeguarding: Model and uphold the highest standards of behaviour, ensuring all children are safe and protected.

Your work will directly support our ability to respond to emergencies, protect vulnerable children, and advocate for children’s rights, every day, without hesitation.

What you bring:

To thrive in this role, you’ll bring:

• Warm, friendly interpersonal skills and a genuine love of helping people.

• Strong attention to detail and accuracy.

• Experience using CRM or donor database systems.

• Confidence with Microsoft Outlook, Word, and Excel.

• Excellent written and verbal communication skills.

• Strong time-management skills and the ability to multitask effectively.

• A proactive, self‑motivated, can-do attitude.

• A commitment to Save the Children’s mission, values, and safeguarding standards.

Desirable Skills:

• Experience in customer service or administrative roles.

• An interest in the humanitarian or international development sector.

• Familiarity with donor privacy and confidentiality practices.

• Experience in a charitable or marketing/communications role.

Why you’ll love working for us:

The Fundraising and Philanthropy team at Save the Children NZ is purpose-driven, supportive, and ambitious. You’ll work alongside people who care deeply about children, about impact, and about each other.

Here’s what you’ll love about being part of our whānau:

• Working in Partnership to Shift Power: Be part of a global movement amplifying children’s voices and enabling communities to lead their own change.

• Growing Our Impact: Support campaigns and stewardship activities that help expand high-quality programmes for children who need them most.

• Support a Vision of Sustainability: Help ensure sustainable funding so our work can continue long into the future.

• KiwiSaver Contribution: We support your financial wellbeing with our KiwiSaver contributions.

• Be Part of Something Special: We value collaboration, creativity, and innovation — and we celebrate your ideas and contributions.

• A Worldwide Community Behind You: Access global expertise, tools, and learning opportunities from the wider Save the Children movement.

If you’re driven by a passion for helping people, love creating great experiences, and want to play a meaningful role in making the world better for children, we’d love to hear from you. Join us and help create lasting change for children today and for generations to come.

Submit your application today and be part of a movement creating lasting change for children:

Anri van Deventer - [email protected]

Closing date for applications: 24 April 2026