Investigator (L2)

• Put your investigative mindset to work - use your accounting, auditing, or compliance skills to help businesses get tax right from the start
• Decode complexity with clarity - translate legislation and financial data into plain language for customers, agents, and other professionals
• Drive smarter compliance - to reduce risk and deliver better tax outcomes for all New Zealanders

If this sounds like you, we'd love to hear from you! We have multiple opportunities for permanent Customer Compliance Specialist Level 2 (previously known as Investigators) roles across our business in Auckland (Takapuna and Manukau), Christchurch, Dunedin, Hamilton, Invercargill, New Plymouth, Tauranga, and Wellington.

The opportunity - Ara Whiwhi Mahi

The Customer Compliance Specialist L2 (Investigator) role is instrumental in providing investigative and specialist support to improve customer compliance, and champion IR’s customer-centric and intelligence-led culture.

In this varied role you will:

• Investigate and audit financial records and transactions to confirm what happened and why
• Spot compliance and integrity risks, assess what they mean, and take action to reduce risk and get the right outcome
• Review customer records and insights to find issues, confirm evidence, and resolve disputes and compliance matters
• Use intelligence and other information to understand the customer’s situation, ask the right questions, and negotiate when appropriate to resolve disputes or compliance concerns
• Contact customers early and respond when issues arise, to get the facts and improve outcomes
• Explain tax and social policy rules in plain language and give practical advice so customers can comply
• Build and manage clear case files and work with internal networks (including legal) when enforcement (including prosecution) action is needed to support long-term compliance
• Act as a technical role model and mentor to develop others
• Work closely with others across IR, share what you learn from investigations, and help develop solutions for customers

The hours of work are 75 hours 50 minutes per fortnight to be worked between 8am and 5pm Monday to Friday, and the salary range is between $94,057 and $116,079.

About you - Mōu

To be successful in this role you will have the motivation to be part of our fast-paced environment that is all about people. The skills we are seeking are:

• You enjoy investigating and connecting different pieces of information to solve problems and understand how businesses work
• You're good at analysing financial data and comfortable using digital tools to make sense of it
• You're open-minded and able to adjust your approach to find the best solution for each situation
• You naturally ask questions, dig deeper, and aren’t afraid to question the usual way of thinking
• You're confident reading financial reports and understand how accounting works
• You can clearly explain complicated ideas in a way that anyone can understand
• You communicate well and handle conversations with colleagues and clients in a professional and confident way
• Resilience during setbacks or challenges
• A high level of professionalism
• Must hold a valid New Zealand driver’s licence

Put your capability and learning, experience, and passion into play, to take your career further.

About us - Mō mātou

Customer and Compliance Services (CCS) is made up of two groups: Individuals and Business. Together we are a team of approximately 3,800 people, in sites across the country.

Our people make tax compliance simpler by giving support and providing confident, accurate advice around complex and global tax issues. We demonstrate Whanaungatanga, Manaakitanga and Mahi Tika in everything we do, so we can continue to make Aotearoa New Zealand an even better place to live and work.

We are the first point of contact for IR’s customers, from individuals through to families and local and international businesses. We provide tax technical and legal support for IR, and we’re connected to other agencies.

Apply here - Tono mai

Please apply online by submitting your CV, and a cover letter that outlines your skills and experience in relation to the skills outlined in the “About you” section above, including the answers the following three questions:

• How have you explained a complex issue to someone who did not understand or believe the information you were providing
• Describe a time you had to make a decision where you had missing, incomplete or conflicting information
• How do you use data to assist in your decision making?

For further information, please contact our recruitment team at [email protected] and we will be in touch as soon as we can.

Applications close at 9am, Tuesday, 7 April 2026.

You must have the legal right to live and work in Aotearoa New Zealand to apply for this job.