Case Coordinator

Case Coordinator

About WorkAon

We have staff in 12 locations around New Zealand which allows us to focus on early contact and face to face rehabilitation with injured employees. Our nationwide network of providers ensures injured staff receive the best treatment possible as soon as practical.

Aon exists to shape decisions for the better - to protect and enrich the lives of people in Aotearoa, and around the world. Our colleagues provide our clients in over 120 countries and sovereignties with advice and solutions that give them clarity and confidence to make better decisions to protect and grow their business. 

We are open for this to be based our of our Head Office – Auckland, Takapuna, Dunedin or Hamilton location.

What the mahi looks like

Our Case Co-ordinators support people who have suffered ACC injuries ensuring effective injury management, rehabilitation, and return to work. This is a busy role, where you will need to think on your feet and switch up priorities.

A few key areas of responsibility include: 

• Making initial contact to injured workers to discuss their claim
• Supporting Case Managers with administrative tasks
• Claim administration

Skills and experience that will lead to success

You may come from a varied background in customer service/call centre environments, medical admin and/or a strong coordination background.  Being able to show empathy and understanding while ensuring the best outcome for our clients is key.

Other key skills we look for are:

• Computer savvy across MS Office
• Ability to manage various contact points and attention to detail
• Previous experience dealing with ACC

Why Aon?

We don’t just talk about better ways of working—we live it, every day. Here’s what you can look forward to:

• Friendly, collaborative teams both locally and across the globe.
• Comprehensive onboarding and continuous professional development.
• Opportunities to grow and progress across different areas of our business.

What’s On Offer?

• Competitive base salary plus annual incentive
• Continuous learning and professional development opportunities
• Health and Life Insurance, plus Income Protection options
• Employee Assistance Programme (EAP) services

Apply now and join a company dedicated to offer sound solutions to NZ clients.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. 

We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [email protected]

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.