Customer Experience and Marketing Assistant

Role Description

This is a part-time casual, onsite role for a Customer Experience and Marketing Assistant at Sterling Cars, based in Sylvia Park, Auckland. As a Customer Experience and Marketing Assistant, you will be the first point of contact for customers. While content creation remains important, this role places emphasis on customer support.

Key Responsibilities

1. Customer Experience

• Handle a high volume of inquiries and deliver accurate, timely replies

• Deliver outstanding service to potential buyers via phone, email, and chat

• Enter, manage, and update incoming leads from multiple channels onto CRM software (Odoo)

• Collaborate with managers and salespeople to resolve complex or unusual cases

• Safeguard customer data and maintain strict confidentiality at all times

1. Marketing

• Oversee social media channels and create engaging content

• Create high-quality content reflecting the brand image for social media

• Inform customers about new arrivals and deals using social media

• Monitor digital marketing performance and provide improvement insights

Required Competencies

1. Customer Experience

• Strong customer focus and a genuine desire to help others

• Excellent spoken and written English skills

• Ability to stay calm, accurate, and professional under pressure

• Good problem-solving skills, using guidelines and data to make decisions effectively

• Flexibility to adapt to new tools, processes, and feedback

• Ability to manage time and priorities in a fast-paced, high-volume environment

• Reliability, integrity, and a positive, collaborative attitude 

1. Marketing

• Experience with content creation

• Experience with social media platforms like Facebook and Instagram

• Proficiency in digital marketing tools and platforms

• Good understanding of visual storytelling, copywriting, and brand consistency across digital channels

• Knowledge of second-hand cars preferred

• Strong understanding of digital marketing principles, including SEO, SEM, social media, and content strategy

Portfolio or content creation examples required (please contact for further information)