Case Manager

Partners Life is one of New Zealand’s largest life and health insurance companies. As part of the Dai-ichi Life Group, a leading global insurance provider, we are entering an exciting new chapter of growth and opportunity.

We know the industry needs bold thinkers and passionate people to help reshape the future of insurance, and that is exactly who we are looking for. We are committed to doing things differently, lifting industry standards, challenging the status quo, and delivering real value through innovation and personalised advice.

If you are looking to join a company that’s redefining the insurance landscape and backed by the strength of a global group, Partners Life is the place to grow your career and make a real impact.

About the opportunity

We are looking for an experienced Case Manager in our Disability Claims team. You will play a key role in delivering accurate, timely, and high‑quality claims outcomes, while supporting customers through the challenging times of their lives.

You will perform end to end management of a portfolio of injury and illness claims, applying accuracy to each of your work tasks and executing with openness and empathy; to ensure competent, fair, and customer focused decisions are delivered.

As a Case Manager, you will:

• Assess and pro-actively manage a portfolio of injury and illness disability claims

• Make and effectively communicate decisions in line with policy wording and company guidelines

• Review and interpret complex medical and financial information

• Perform payment calculations and ensure payments are made on time

• Provide excellent customer service to clients and advisers

• Manage client relationships in an empathetic and professional manner

• Manage provider relationships in a professional manner

About you

You are an experienced Claims or Case Manager with resilience and the ability to communicate and empathise with vulnerable customers.

Besides your technical capabilities, you are an outstanding customer service professional with excellent written and verbal communication skills.

You will also bring:

• Case management experience – Disability Insurance or ACC

• Strong analytical and mathematical capability

• Knowledge of business structures and accounting practices

• Ability to interpret and apply policy wordings and legal contracts

• Ability to meaningfully interpret medical information

• Understanding of the vocational demands of a broad range of vocations

• Strong problem‑solving skills sound risk awareness

• Strong time management and attention to detail

• An action‑oriented, outcomes‑focused approach

What We Offer

At Partners Life, we believe our people are our greatest asset and we are proud to invest in their growth, wellbeing, and success. Here are just some of the benefits you will enjoy as part of our family (some benefits apply to permanent employees only):

• Comprehensive training and ongoing support

• Genuine career development and progression opportunities

• Participation in our discretionary bonus scheme after 12-month service

• Life insurance and income protection covers at our cost, plus discounted medical insurance (permanent employees only)

• Birthday leave and long service leave

• Maternity leave salary top up, reduced hours options, and secondary parental leave

• Flexible hybrid working arrangements

• Modern offices with stunning views in the heart of Takapuna and Wellington

Apply now!

If this sounds like the opportunity you’ve been waiting for, APPLY online with your CV and cover letter (optional) highlighting your relevant skills and experience.

To be eligible to apply for this role, you must have the legal right to work in New Zealand.

We are not engaging recruitment agencies for this role.