Operations Coordinator

Heritage Expeditions – Operations Coordinator

• Exciting time to join a growing business.
• Full time role!
• Heritage Expeditions

Heritage Expeditions have partnered exclusively with Profile Group, so for more information please contact Isabella Redmond.

About the company

At Heritage Expeditions, we are more than a company, we are a family united by a shared passion for adventure, wildlife, the ocean, and the unforgettable journeys that bring people closer to the world’s most remote and extraordinary places. From the icy vastness of the Ross Sea in Antarctica to the untouched spirit of Melanesia, our expeditions go beyond travel; they are about discovery, meaningful connections, and leaving a lasting, positive impact on every individual who joins us.
We operate three vessels - Heritage Explorer, Heritage Adventurer and Heritage Discoverer. Our guests embark on life-changing experiences that open their eyes to the wild places we are so lucky to explore.  We are on a journey of growth and always looking for new opportunities to share our vision with our passengers.
Based in Christchurch, Heritage Expeditions is supported by a passionate, dedicated and enthusiastic team. Our highest priorities are the standard of client experience and dedication to ensuring advocacy and protection for the places Heritage Expeditions shares with its clients.

The Opportunity

We are looking for a passionate, detail-oriented Expedition Operations Coordinator to join our robust dynamic team and help us deliver these extraordinary expeditions

Operational Coordination

• Coordinate logistics for expedition voyages including shore excursions, transportation, accommodation, and provisioning.
• Support operational planning and execution for our vessels
• Arrange travel and logistical requirements for crew and guests.
• Ensure timely delivery of supplies and services required for each expedition.

Supplier & Stakeholder Support

• Maintain a strong working relationships with key suppliers including food vendors, tour operators, transport providers, and accommodation partners.
• Assist with operational documentation including manifests, itineraries, run sheets, and voyage records.
• Ensure accurate and timely communication with operational stakeholders.
• Ensure accurate and timely payment of invoices to suppliers

Crew & Vessel Support

• Coordinate crew travel, accommodation, and operational requirements.
• Support vessel operations and ensure crew have the resources required to deliver expeditions successfully.
• Assist with coordination of maintenance periods in collaboration with the Operations Manager and Compliance and Technical Manager

Administration & Coordination

• Maintain accurate records of bookings, logistics, communications, and operational documentation.
• Act as a key liaison between vessel teams and shore based departments.
• Support continuous improvement of operational systems, processes, and expedition planning.

Key Skills & Experience

• Strong organisational and coordination skills with high attention to detail.
• Excellent communication and stakeholder management abilities.
• Ability to work in a fast-paced, dynamic operational environment.
• Strong problem-solving skills with a proactive approach to planning and logistics.
• Experience in travel, expedition operations, logistics, maritime, or tourism industries is advantageous.

The company is going through a growth stage and, with the recent and ongoing increase in international travel, there is the opportunity for this role to grow in the future.
About You
Our ideal candidate is an individual with good administration skills including:

• Strong organisational and coordination skills with high attention to detail.
• Excellent communication and stakeholder management abilities.
• Ability to work in a fast-paced, dynamic operational environment.
• Strong problem-solving skills with a proactive approach to planning and logistics.
• Experience in travel, expedition operations, logistics, maritime, or tourism industries is advantageous. 

What is on offer:

• This is a permanent, full-time role, based in Christchurch.  On the job training will be provided which may include familiarisation trips to the vessels.
• If you want to be part of a committed, enthusiastic and professional team committed to delivering a truly unique, high quality product to our clients, then we want to hear from you!