Senior Account Manager

Senior Account Manager

Auckland

Manage My Health is New Zealand’s leading digital health platform, connecting patients, healthcare providers, and organisations through secure, innovative technology.

With over 1.8 million registered users and growing by more than 30,000 new users each month, we are at the forefront of transforming how healthcare is delivered in New Zealand. As we enter our next phase of growth — including the integration of AI-driven capabilities — we continue to expand our impact across the healthcare ecosystem.

We are looking for a confident, commercially minded Senior Account Manager to join our Auckland team and play a key role in strengthening and growing our relationships with corporates, healthcare organisations, and practices.

About the Role

As a Senior Account Manager, you will own and develop a portfolio of key clients, driving long-term partnerships, high customer engagement, and revenue growth.

You will act as a trusted advisor to healthcare providers and organisations, helping them maximise the value of the Manage My Health platform while identifying opportunities to expand usage and introduce new solutions.

Key Responsibilities

• Build and maintain strong, long-term relationships with key client stakeholders

• Drive client retention, renewals, and revenue growth through upselling and cross-selling

• Lead product demonstrations and commercial discussions within existing healthcare accounts

• Conduct regular client meetings, reviews, and site visits to strengthen engagement

• Identify opportunities to expand platform usage, including new and emerging capabilities

• Understand client needs and deliver solutions through proactive, consultative engagement

• Collaborate with internal teams to ensure seamless delivery and customer success

• Provide insights and feedback to support ongoing product and service improvements

Skills & Experience (Essential)

• 5+ years’ experience in Account Management, Customer Success, Sales, or Implementations

• Prior experience working within healthcare, digital health, or a closely related sector (essential)

• Proven track record of managing, retaining, and growing key accounts

• Strong commercial and financial acumen

• Excellent communication, presentation, and stakeholder management skills

• Customer-focused with a consultative, solution-oriented approach

• Ability to operate effectively in a fast-paced, evolving environment

Why Join Us?

• Be part of a market-leading digital health platform with strong growth momentum

• Opportunity to contribute to the next phase of innovation, including AI-enabled capabilities

• Work with a collaborative, high-performing team

• Competitive remuneration package