Customer Experience Partner

Customer Experience Partner – Lightforce Solar

Location: Auckland  

Department: Customer Experience

Salary: $60,000–$70,000

Join the team that’s powering New Zealand with clean energy. At Lightforce, we believe in creating a brighter, more sustainable future. As a Customer Experience Partner, you’ll be the first point of contact for our customers, delivering exceptional service, resolving issues with care, and ensuring every interaction reflects our commitment to excellence. You will be the trusted solutions partner for our customers.

What You’ll Do

• Take and manage incoming calls with professionalism and empathy

• Respond to customer emails promptly and accurately (closely monitor the inbox)

• Take full ownership of customer issues, ensuring end-to-end resolution

• Troubleshoot hardware, software, and connectivity issues with confidence

• Escalate complex cases when needed, while maintaining customer trust

• Collaborate with internal teams to improve service delivery and satisfaction

• Ensure every customer receives the best possible Lightforce experience

What You’ll Bring

• Strong and fluent communication skills (verbal and written)

• Proven experience in customer service or technical support (a basic engineering background and opr solar industry knowledge will be highly regarded)

• Ability to troubleshoot basic hardware/software/connectivity issues

• Empathy, patience, and a customer-first mindset

• Proficiency in CRM systems and support platforms

• High attention to detail and commitment to quality

• Ability to work independently and as part of a team

Why Lightforce?

• Competitive salary band: $60,000–$70,000

• Be part of a mission-driven company leading the renewable energy movement

• Work with a supportive, collaborative team that values innovation and customer care

• Opportunities to grow your career in the fast-expanding solar industry

How to Apply

Ready to help us shape the future of energy? Send your CV and cover letter to [email protected].