Customer Support - Aerowork

If you're keen to grow your career, there's no better place to nourish it than here. We're committed to providing our people with all they need to positively thrive. So, isn't it time you put your trust in the company that's been trusted throughout New Zealand for over 40 years? 

Smarter farming for a better New Zealand TM 

Ka pūkekotia a Rongomātāne, ka poho kererū a Aotearoa 

About the Company: 

Aerowork is a 100% owned subsidiary of Ravensdown Ltd and is engaged in aerial application of fertilisers as an essential service for hill country farming. Our aircraft are fitted with GPS technology for accurate placement of fertiliser enabling our customers to maximise farm productivity whilst reducing the environmental impact. 

The company currently has 11 operational aircraft supported by more than 35 Loader trucks capable of loading and spreading different fertilizer types across different regions in NZ. A complete Engineering department maintains aircraft and manufactures specialised aircraft parts.  

About the Role: 

A rare opportunity for a customer focused, organised and driven individual to join our Ravensdown Aerowork Administration team. This role is the ‘go-to’ role for our Pilots in the field and our shareholders, developing long-term relationships based on integrity and trust. Your daily focus is ensuring customers get the right products for their farming operation, with the best possible service, support, and down-to-earth advice.  

Key Responsibilities: 

• Provide administrative support to Operations and Health & Safety, including PPE management and contractor/staff inductions. 
• Process critical daily flight records, job entry, invoicing, and payroll data accurately and on time. 
• Support pilots and coordinators with operational data, quoting, and flight following. 
• Manage reception duties, customer orders, airstrip hire invoicing, complaints, and Proof of Placement requests. 
• Coordinate travel, training, events, sponsorships, and basic marketing activity.  

About You: 

Our business is built on loyalty, confidence, and a deep understanding of our customers’ needs. First and foremost, you are a natural communicator who enjoys down-to-earth conversations.  Having an affiliation with the agricultural community will give you a foot in the door for this role, however training will be provided to ensure that you learn about our systems, services, and product range inside out. 

You need to be technically savvy, prepared to problem solve and learn on the fly. You will thrive on exploring new ideas and efficient ways of working.  

Ideal Skills & Experience: 

• Strong analytical and organisational skills with high attention to detail.  
• Ability to work under pressure and manage multiple priorities.
• Advanced Microsoft Excel skills, including pivots, lookups, and data analysis tools. 
• Exceptional verbal communication skills, with solid numerical and written capability   
• Advanced Microsoft Excel skills, including pivots, lookups, and data analysis tools. 
• Exceptional verbal communication skills, with solid numerical and written capability 
• A desire to learn and collaborate with others to achieve a common goal. 
• An affinity for (or understanding of) agricultural aviation would be an advantage 
• Previous customer service experience, preferably with the ability to build relationships via phone and email.  

Benefits: 

In return for your skills, we offer a very competitive package that includes an array of insurances, flexible working and a passionate, supportive cooperative environment. 

How to Apply: 

Click on the 'Apply' button to create a profile and submit your CV and cover letter. 

 Ravensdown is committed to a drug and alcohol free workplace. The successful applicant will be required to undergo a pre-employment drug and alcohol test.