Account Management Officer

Applications Close: 07/04/2026

With a rich history spanning over 150 years in Aotearoa New Zealand, SBS Bank is making a positive impact on Kiwis' lives by helping them find a place to call home. It's a powerful purpose that drives us every single day!

Right now, we're on an exhilarating transformation journey, reimagining how we can deliver a more modern and secure banking experience that suits how people live today, and in the future.

It's an exciting time, and as part of this we're growing our team and investing in new capabilities to help share the future of banking in New Zealand.

If you're passionate about making an impact and being part of something meaningful, we'd love to hear from you. At SBS, we truly believe that when people achieve their financial goals, their whānau and communities flourish as a result.

To help us with this, we are searching for an Account Management Officer to join our Credit Solutions Team based at our Head Office in Invercargill.

The main purpose of this role is to manage member loan arrears and overdrawn accounts within the SBS Member Experience network. This includes contributing towards the credit risk management of the SBS retail loan portfolio by working with members to develop, implement and monitor Account Management Strategies ("AMS") to clear loan arrears and overdrawn accounts whilst maintaining high-levels of member engagement and service.

What you'll be busy with:

• Action arrears dashboards, and reports to manage loan arrears/overdrawn accounts in line with SBS policy and process
• Contact members in arrears/overdraft, confirm cause, and agree an AMS to clear the excess and prevent recurrence
• Assess restructures, amendments, further advances and other requests as part of AMS implementation, per SBS Credit Risk Policy and process
• Monitor accounts to ensure members meet agreed AMS commitments
• Follow up where an AMS is not met, identify reasons, and revise the member strategy as needed
• Identify non-recoverable arrears/overdraft cases within 90 days and liaise with Credit Solutions to assess and arrange transfer

What you'll bring:

• Good understanding of retail banking products and services
• Strong knowledge of retail lending products and the credit risk process
• Intermediate Microsoft Office skills (Word and Excel required) Microsoft
• Sound business acumen and time management skills including excellent attention to detail and ability to effectively prioritise and manage to deadlines
• Ability to show empathy and understanding when dealing with people in difficult financial circumstances
• Be a keen learner who welcomes the opportunity to study and obtain NZ Certificate in Financial Services (Level 5)
• Align with our Values: Own It, We're With You, Do What's Right, One Team

This role is full-time, 37.5 hours a week worked between 8.30am and 5pm, Monday to Friday.

About Us:

We're on an exhilarating growth journey, and we need exceptional individuals who are ready to embrace our ambitious goals. We're seeking passionate trailblazers from all walks of life who are eager to shape the future of banking.


As a 100% NZ Member-owned bank, we have the freedom to focus on creating real value for our Members (customers). With no shareholders to please, we can offer market-leading lending and funding rates while giving back to our communities through local sponsorships and support. Every success we achieve directly benefits our Members and the regions we serve.


We foster an inclusive and innovative environment that thrives on challenging the status quo. We actively encourage our people to question conventions, push boundaries, and test our thinking. This mindset paves the way to successfully achieving our growth. When it comes to our culture, we're proud to say that we're more than just colleagues - we're a close-knit, caring, and inclusive whānau. We embrace diversity in all its forms and actively promote an environment where everyone feels valued, respected, and empowered. We invest in your development, well-being, and growth because we believe that when you thrive, we all succeed.


So, if you're ready to be part of a small bank with a big heart, where your unique perspectives and contributions are celebrated, then come on board and join us! Together, we'll help Kiwis find a place to call home.


Apply today to join the Bank with Heart and become part of our SBS whānau