Member Services Representative

Are you passionate about people, music, and making a difference? We’re on the lookout for a Member Services Representative to join our Member Services team at APRA AMCOS.

This is a full-time, frontline, people focused role supporting APRA AMCOS members at every stage of their creative journey. You’ll deliver high quality service across phone, email, CRM and in person, while working closely with colleagues across the organisation.

You’ll also:

• Support songwriters with membership, royalties and opportunities

• Manage member enquiries and administration

• Contribute to events, education, outreach and creative programmes

• Work in a way that reflects Te Tiriti o Waitangi and Te Ao Māori values in practice

You’re someone who:

• Has experience in customer or member service

• Communicates clearly and professionally (written & verbal)

• Is organised, adaptable and confident juggling priorities

• Enjoys problem solving and working as part of a team

• Has an interest in (or connection to) the music industry in Aotearoa NZ

Bonus points if you love building relationships and helping people succeed.

At APRA AMCOS, you’ll be part of a collaborative, values driven organisation that supports creativity, equity and inclusion — and you’ll get to work alongside people who care deeply about our members and the music community.

While this role requires specific skills and experience, we encourage people from all diverse groups who are interested in this position to put an application in, even if they’re not sure if they meet every single bit of the selection criteria. 

All applications must be submitted via BAMBOO HR by Wednesday 15th April by submitting your resume and a cover letter outlining your relevant experience and why you're the right fit for this role. We're excited to learn more about you! (https://apraamcos.bamboohr.com/careers/350)

About APRA AMCOS

APRA AMCOS is a profit for purpose organisation that supports music creators by managing copyright and ensuring songwriters, composers and music publishers are paid when their music is played, performed or communicated to the public. We work closely with our members, the music industry and licensees to champion creativity, protect rights and support sustainable music careers across Aotearoa New Zealand and Australia.