Facilities Support Co-ordinator
- Be the key contact for campus facilities services
- Varied role across coordination, administration, and customer support
- Support a safe, efficient, and well-run campus environment
Ngā kōrero mō te tūranga - About the Team
Play a central role in supporting the smooth day-to-day operation of the University by coordinating facilities services and acting as the first point of contact for service requests.
Working within the Property Services team and reporting to the Maintenance Service Delivery Manager, you will provide high-quality customer service while ensuring service requests are accurately captured, prioritised, and assigned. This is a varied role combining coordination, administration, stakeholder communication, and operational support.
You will manage the flow of facilities requests, support contractor onboarding and site access, and ensure stakeholders are kept informed through clear and timely communication. You will also provide essential administrative and financial support, including work order management, asset data updates, purchase orders, invoicing, and reporting.
In addition, you will contribute to service performance by monitoring work progress, supporting KPI reporting, and identifying opportunities to improve systems and processes.
Salary will be in the range of $73,235 to $87,024 per year, based on the skills, knowledge, and experience you bring to the position. This is a full-time role (37.5 hours per week), based on our Hillcrest Campus.
For more information on the role, please see the position description. For a confidential conversation about the role, please contact Albert Tredoux, Maintenance Service Delivery Manager, at [email protected]
All applications must be submitted through the online portal; emailed applications will not be accepted.
Ko wai koe? - Who are you?
You are a highly organised and customer-focused administrator who enjoys working in a fast-paced, service-driven environment. You take pride in keeping systems running smoothly, communicating clearly, and ensuring nothing falls through the cracks.
You bring strong administrative experience and are confident managing multiple tasks, systems, and stakeholders. You are detail-oriented, proactive, and comfortable working with data, processes, and financial transactions.
To be successful in this role, you will have:
- Proven experience in an administrative support role
- Strong customer service skills and a stakeholder-focused approach
- Excellent organisational skills and attention to detail
- Confidence using Microsoft Office and business systems
- Experience managing workflows, requests, or job coordination
- Strong communication skills and the ability to prioritise effectively
- Strong numeracy skills and the ability to work with financial processes
- A full, clean New Zealand driver licence
Experience in facilities, property, or a large organisational environment would be advantageous.
Ko wai mātou? - Who are we?
Property Services manages the University’s campus environment and essential services, supporting teaching, learning, and research through safe, well-maintained, and efficiently run facilities.
This role sits within Campus Operations and Risk Management, which delivers key services including maintenance, infrastructure, security, and operational support.
He aha ngā take me tono mai ai koe? - Why should you apply for this position?
We want you to be part of our success. Our university stands proudly on the world stage as a provider of future-focused, international education and an active contributor to global research. Our rankings reflect these strengths. Working with us means you will enjoy a rewarding work environment with many benefits.
The University of Waikato is distinctive for the diversity of its staff and students and encourages applicants with relevant capabilities from all backgrounds to apply. Applicants must have the legal right to live and work in New Zealand in accordance with NZ Immigration regulations, which can be found here.
Ko te Tangata - For the People
The University of Waikato prides itself on the quality of its engagement with the communities it serves, the provision of a world-class education, and the national and international impact of its research. Our policies are guided by the principles of the Treaty of Waitangi and equal opportunity for all.
E herea ana te Whare Wānanga ki te kaupapa kia whakaratohia te mea angitū ōrite ki ngā tāngata katoa.
Click here to view the role descriptionApplications close on April 7, 2026
Requisition number: 1003535
Company profile
Founded by the community, for the community in 1964, the University of Waikato consciously measure our performance against internationally established criteria, and our teachers, researchers and students inspire, and are inspired by, an international community of scholars.
We are committed to the recruitment and retention of world-class staff who excel at teaching, research and management in areas that are of particular strategic value to New Zealand. We pursue a research and research-management strategy that supports our country's nation-building policies and promises a generous return in terms of our nation's identity and the wealth and wellbeing of New Zealanders.
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