Operations & Technology Lead

We are seeking a tech-savvy, systems-minded Operations & Technology Lead who is passionate about continuous improvement. In this role, you will enhance our internal systems, streamline workflows, and provide essential technology and operational support.

Reporting directly to the Company Directors and working closely with our General Manager and management team, this is a unique hybrid position that blends operations, workflow optimisation, and IT leadership within a purpose-driven organisation.

About the Role

This position suits someone who thrives on both technical systems work and practical operational problem-solving. You will lead improvements across our workflow platforms and company processes, with a strong focus on enabling effective team delivery, facilitating smooth processes, supporting our people, and driving technology adoption, including AI integrations, throughout the business.

Your efforts will directly reduce manual work, boost efficiency, and help fuel sustainable business growth.

What You'll Be Doing

Operations, Workflow & Technology Leadership (Approx. 60%)

You will lead optimisation of our core systems, integrations, AI tools, IT support, and digital setup to boost efficiency, security, and smooth team work

• Manage and optimise our core workflow platform (Podio) and its associated automations

• Develop and implement integrations using tools like Zapier, Make,  APIs etc 

• Explore and introduce AI-powered enhancements to further streamline our operations.

• Provide internal IT support, including troubleshooting hardware/software issues,  video conferencing setup (Zoom, Teams) and cyber security

• Manage website updates, digital tools, CRM system, and marketing platforms to ensure they support our teams effectively.

• Handle onboarding and offboarding processes, including account setup, device coordination, and IT asset register maintenance.

• Liaise with external IT providers and escalate complex matters as required.

Operational Support (Approx. 30%)

You will deliver high-level administrative and coordination support to keep the business running smoothly and enable teams to focus on strategic priorities.

• Schedule and coordinate meetings and events across the team.

• Prepare agendas, materials, and accurate meeting minutes.

• Conduct research and prepare clear information to inform operational and strategic decisions.

• Manage confidential and sensitive information with discretion and professionalism.

Leadership & Team Enablement (Approx. 10%)

• Attend management meetings and contribute positively to our collaborative culture by supporting team problem-solving and embodying our values in everyday work

• Assist with special projects and strategic business initiatives

About You

You’re a proactive problem-solver who loves improving systems and processes while understanding their real impact on team culture and performance. You bring a continuous improvement mindset, use data to identify opportunities, and deliver practical, effective solutions across operations, workflows, and services.

You appreciate the balance between strong systems and strong people to achieve high-quality outcomes, and you can provide clear assurance, control, and accountability aligned with our goals and decisions.

You have solid mid-level operational or technology leadership experience and are eager to grow into greater responsibility and impact.

You may come from a background in: 

• Systems administration

• Workflow Automation

• Accounting & Information Systems

• Business Analyst

• Operations Management

• IT support

• CRM/ platform management

• Change management 

You will likely bring:

• Proven capability in workflow automation, systems development life cycle, operations management, IT support, and CRM/platform management

• Strong IT troubleshooting ability

• A genuine passion for continuous improvement

• Excellent organisation and communication skills

• Experience using Automation tools (Zapier, Make, etc.)

• Experience with Podio, AI integrations or API tools would be highly advantageous.

• Practical knowledge of core Agile principles and Scrum practices, with ability to help teams remove impediments, improve collaboration, and adopt self-organization.

Why Join Us?

• You will play a central role in shaping how we work, driving efficiency, and enabling our team to deliver better outcomes for our clients

• A dynamic role combining operations and technology with growth opportunities

• Work with modern automation and AI tools

• Be part of a supportive and forward-thinking team

If you enjoy solving problems, building smarter workflows and helping teams work more efficiently, we would love to hear from you.