Business Process Advisor

Business Process Advisor

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We are recruiting a Business Process Advisor to join our Organisational Performance Team. You will be assigned to work on a high-priority transformation programme. This will be an immediate assignment, working within a high-performing team, leading process improvement projects to drive outcomes, create capacity and efficiency gains and improve customer experience.

What you’ll be doing / He aha te mahi

This role, reporting to the Business Process Team Leader, is dedicated to enhancing the efficiency and effectiveness of business processes, ultimately improving customer outcomes and strengthening our operational capabilities. The role will lead business process improvement projects prioritised across the organisation.

Your strong understanding of business process analysis principles and methodologies will establish you as a trusted partner in process improvement for the organisation. This is an opportunity to make a real difference across the whole organisation, be exposed to the full breadth of local government services and be recognised for your contribution. All with the support of our highly skilled and experienced team.

• Lead and deliver business improvement projects that enhance organisational efficiency, effectiveness, and customer experience. Including facilitating and leading numerous workshops with key stakeholders across the organisation. 
• Partner with teams across the organisation to identify, analyse, and optimise key business processes using proven methodologies and best practices.
• Provide expert advice and guidance on process analysis, mapping, and redesign to drive measurable improvements in performance and service delivery.
• Work collaboratively with stakeholders at all levels to embed continuous improvement and build capability across the organisation.
• Gain exposure to the full breadth of local government services and make a tangible impact, supported by a skilled and experienced Business Process team

What you’ll bring to the role / Ko wai to Pukeka

You’ll bring enthusiasm for process improvement and a proven ability to drive meaningful change within complex organisations. Confident in communicating, facilitating discussions, and navigating differing perspectives, you build strong relationships while guiding others through change. Ideally, you’ll hold a relevant tertiary qualification and have at least three years’ experience in business, process, or improvement analysis — with knowledge of local government planning or infrastructure considered a strong advantage.

• Proven experience in implementing and making changes within a large organisation, be at ease working with others and not afraid to do what needs to be done. 
• You will have strong written and oral communication skills, some exposure to process mapping
• High-level of confidence in facilitating business improvement workshops. 
• You will understand that not everyone enjoys change and is sensitive to resolving conflict while still maintaining excellent working relationships. 
• 3 years + experience in one or more of the following highly desirable; business analyst, process analyst and/or improvement analyst.
• An understanding of spatial planning, district planning, infrastructure planning and/or funding approaches in local government is highly desired. 
• Permanent NZ work rights are advantageous for continuation and delivery of expected project; our ideal candidate will hold work rights within NZ for a minimum of 2 years.  

What we offer / Ko a matou whakaratoka

We are proud to offer a comprehensive benefits package that supports your health, wellbeing, and professional growth, including:

• Southern Cross Wellbeing One Plan (Full time, permanent only).
• Discounted membership to our health and fitness facilities.
• Hybrid and flexible working practices.
• Genuine commitment to your training and career development.
• Extra annual leave awarded with 5 years of service.
• Relocation allowance and support considered for the successful candidate.

Does this sound like you? Have we piqued your interest?

To apply, please follow the link or for any questions please contact Zoe Baptiste, Business Process Team Leader, on [email protected].

 

Applications close: Tuesday 31st March 2026.

Please note we will not be screening applications until after the closing date and applications will be responded to in due course.