Delivery Services Despatcher / Planner

As our Delivery Services Planner, you’ll play a key role in ensuring our customers receive their orders in full, on time, every time. You’ll plan and execute delivery service solutions primarily across the region while also supporting our national team when needed, focusing on route optimisation, communication, and exceptional customer service.

• Planning and reviewing daily delivery routes 

• Assigning all next‑day delivery orders and ensuring accurate time projections

• Coordinating our fleet and 3PL providers to manage peaks in demand

• Managing exceptions, same‑day orders, and resource requirements

• Ensuring drivers and 3PL partners use Mobile Link for delivery execution

• Taking calls from drivers and branches, problem‑solving within process

• Completing daily data housekeeping and reporting

• Maintaining strong health & safety practices and logging observations

You’ll thrive in a fast‑paced environment where accuracy, communication, and customer focus are essential. You’ll bring:

• Experience with route planning tools (Descartes or similar)

• Strong construction/building product knowledge

• Proficiency in MS Office (Excel, PowerPoint, Word)

• Resilient and Adaptable in a dynamic environment

• Excellent communication and analytical skills

• Ability to build positive relationships across all levels

• Energy, enthusiasm, and a team‑focused mindset

• Competitive salary & staff‑buying privileges

• Genuine development opportunities across the wider Fletcher Building Group

• Employment Education Fund

• Health & Wellbeing initiatives including Employee Assistance Programme

We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups often hesitate to apply unless they meet 100% of the criteria—if this role excites you, we encourage you to apply regardless. We’re proud of our inclusive culture and believe we’re better together.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.