Insurance Broker Support - Fire & General

We’re Hiring: Insurance Broker Support

We are seeking a motivated and detail-oriented Insurance Broker Support person to join our growing team at Grayson & Associates Ltd at our offices based in Parnell.

This position is for a Fire & General Insurance role – either Full time and/or Part time position

About the Role

The ideal candidate will have a minimum of 2 years’ experience in the Fire & General insurance sector and a good understanding of all domestic / personal lines insurance products. Also having some basic knowledge in a broker support role for smaller SME commercial insurance policies would also be helpful, but not essential.

Key Responsibilities

• Provide administrative support to the insurance brokers, including preparing documents, managing client records, and assisting with policy renewals

• Handle incoming client enquiries and requests, ensuring prompt responses

• Assist with the processing of new business, policy changes, and claims

• Maintain accurate records and databases to support the brokers' work

• Contribute to the overall efficiency and effectiveness of the broking team

Requirements

• 2+ years of experience as a domestic insurance broker or broker support role or similar

• Eligible to work in New Zealand (PR or citizen)

• NZ Level 5 Insurance Certificate General Insurance (advantage but not required)

• Strong organisational and time management skills

• Excellent communication, with a focus on providing exceptional customer service

• Professional proficiency in speaking English

• Proficient in using common office software, such as Microsoft Office

• A team player who is willing to contribute to the overall success of the business

What we offer

• Competitive remuneration package

• Flexible working hours (full time and/or part time roles considered)

• On-the- job coaching

• Ongoing professional development programs

About us

Grayson & Associates Insurance Brokers Ltd is a long-standing professional Fire & General insurance brokerage firm which has been operating in Auckland since 1982, providing tailored insurance solutions to individuals and businesses across New Zealand. With a reputation for excellence, we pride ourselves on our commitment to our clients and our strong industry partnerships.

Next Step

If you're interested about this opportunity and have the skills and experience to make a difference, we'd love to hear from you. Apply now to take the first step towards joining our team. Please send your CV and cover letter to [[email protected])