Windows & Application Support Engineer (Level 2)

Windows & Application Support Engineer (Level 2)

• Join an experienced team of system administrators and learn from the best!

• Great work culture, work/life balance, supportive team, interesting work.

• Contribute to a new centralised support system and processes.

• Get the benefits of Profit Sharing, Share Options, Health Insurance, and Hybrid Work

• Modern Hamilton City Office with some of best views in town!

About Us

The Infusion Group is a merger of Infusion Business Software and NetValue Limited, bringing together expertise in business management and accounting software, and specialised software development.

Infusion Business Software has a long history building business software for small and medium businesses in New Zealand with loyal customers. With our new online offering, there’s even more benefits to wow customers and plenty of scope to grow the business.

This role reports to the Team Lead - Systems and is based at our modern well-equipped office in Hamilton, working alongside our senior administrators and supporting Infusion systems.

About You

You will be an experienced Level 2 Windows & Application Support Engineer with strong Windows Server, Active Directory, and Remote Desktop Services troubleshooting skills to support Infusion’s hosted environments and customer application platforms.

This is a hands-on operational role, combining Windows Server administration with customer-facing application support. You will play a key role in maintaining stable, secure, and well-managed environments while resolving infrastructure and application issues escalated from Level 1 support.

If you enjoy technical troubleshooting, working across infrastructure and applications, and taking ownership of customer-impacting issues, this role will suit you.

You’ll have experience with;

Windows Infrastructure Support

- Support and maintain Windows Server environments - Administer Active Directory, Group Policy, MFA, and identity systems - Support Remote Desktop Services (RDS) and Remote Desktop Gateway - Manage Windows updates, patching, and security - Monitor system performance and proactively resolve issues - Troubleshoot server, networking, and connectivity incidents - Assist with backup verification and restoration - Support operational tasks alongside the Senior Windows Administrator

Application Support

- Provide technical support for Infusion’s core and legacy business applications (training provided) - Troubleshoot application configuration, performance, and environment issues - Support hosted customer environments - Assist with customer onboarding and environment migrations - Handle Level 2 application and infrastructure escalations - Maintain ownership of incidents while communicating clearly with customers

Customer & Operational Support

- Deliver professional and responsive customer-facing technical support - Work closely with Support, Development, and Systems teams - Maintain clear technical documentation and incident records - Provide onsite technical assistance when required

Hardware & Operational Tasks

- Provision and deploy endpoint hardware - Troubleshoot server and endpoint hardware issues - Support desktops, laptops, peripherals, and printers - Assist with hardware lifecycle management and asset tracking

Your experience will include 3+ years supporting Windows Server environments, an understanding of how to provide technical support to customers or end users, an ability to troubleshoot and diagnose, and clear written and verbal communication. You’ll be a strong starter if you have Microsoft certifications, experience supporting line-of-business or legacy applications, working in hosted or multi-tenant environments, and had some exposure to compliance-focused environments.

Some after-hours support and travel to Christchurch and customer sites may be required.

You’ll be comfortable working in an office environment (hybrid working will be available once fully onboarded), are within daily driving distance of Hamilton Central, and have a legal right to work in New Zealand (citizen, resident and visa holders only).