Customer Success Specialist

Trev is changing the way farmers record, understand and act on the information that drives their businesses.

Our platform helps farmers capture and analyse operational data so they can make better decisions that improve productivity, profitability and sustainability. With a product roadmap stretching from here to Invercargill, we’re only just getting started.

We’re now looking for a Customer Success Specialist to join the team on a 12-month maternity contract, helping ensure our farmers receive outstanding support and get real value from Trev.

This is a remote first role, allowing you to work anywhere in New Zealand.

This role goes beyond traditional support. You’ll build strong relationships with farmers, help them understand what their data is telling them, and ensure they’re getting the most out of the Trev platform. That means being comfortable answering practical questions about farm data, spotting opportunities to improve how customers use Trev, and helping them adopt more of the platform where it adds value.

Role responsibilities:

• Act as the primary point of contact for Trev customers, building trusted relationships with farmers and providing responsive support.

• Troubleshoot platform issues and data queries, helping farmers understand how their information fits together and what it means for their business.

• Deliver strong customer success outcomes, ensuring customers are getting real value from Trev and confidently using the platform.

• Identify opportunities to deepen customer usage, including introducing additional features or services that improve outcomes.

• Maintain accurate records of customer interactions, within the CRM.

• Work closely with Sales, Product and Operations teams to resolve issues and continuously improve the customer experience.

Skills & experience:

You’ll be somebody with plenty of drive, charisma and hustle. Ideally you’ll have a good handle on the primary industry and are passionate about our customers, potential customers and stakeholders. You’ll enjoy a fast paced environment and use your initiative to drive on-farm excellence, appreciating that your individual contribution to the team is a valuable part of delivering on our company goals.

• A good understanding of New Zealand farming, ideally dairy.

• The initiative and self-management needed to thrive in a remote-first, fast-moving environment.

• Strong technical confidence and the ability to troubleshoot digital tools and customer data.

• The ability to build rapport with farmers and stakeholders, creating trusted working relationships.

• Experience in customer success, support or service roles, ideally in a SaaS or agri-related business.

• Comfortable discussing farm data and numbers, helping customers understand what their data is telling them and the drivers behind it.

Benefits

• Remote-first working environment with flexibility in how you work

• Competitive salary

• Company-provided MacBook, mobile phone and plan

• Work alongside a driven team of good humans building something meaningful

Why Trev?

Trev is solving big problems. We’re proud of our positive, high-performing culture where everyone belongs. Trev is proudly New Zealand owned and independent. We believe farmers deserve world-class tools that genuinely help them make better decisions. Everything we build is driven by real farmer needs, not outside agendas.

Our goal is to become the go-to farm reporting and productivity insights platform for New Zealand farmers. If you enjoy solving problems, working with great people and helping customers succeed, you’ll fit right in.

Whatd’ya reckon? Like what you see? If you think you’re the right person for the job, apply now. We’re already reviewing applications, so don’t muck around.