Service Desk Analyst - Hamilton

Ignite Waikato Limited is a Partner of Spark in Hamilton.

We specialise in the design, procurement, implementation, and support of corporate ICT infrastructure solutions including those delivered via the cloud.

We are looking for an experienced Service Desk Analyst to join our team in Hamilton.

About the Role

This is a full-time permanent position and is effectively responsible for the delivery of Service Desk services to our clients and is responsible for reviewing and improving our service delivery and practices.

What you'll do for us

• Provides front line customer interfacing technical expertise and the focus is on support of the end-user compute environment (end-user workspace, application, entry level IS Layer management, Infrastructure and Network troubleshooting) to manage and escalate issues through to resolution.

• Support the ServiceDesk, in their approach to delivery of services. Management, Change Management, and Configuration Management.

• Lead and help resolve escalated issues, and problem cases.

• Accurate and timely logging of activity.

What you'll bring in your Kit bag

• Minimum of 2 years in customer service interfacing roles

• Previous experience in a Service Desk Analyst

• ITIL Certification or equivalent

• Problem analysis and resolution of faults at first point of contact, whenever possible

• Regular communication with stakeholders regarding progress and any changes to anticipated resolution time.

• Performing troubleshooting of device hardware/software network connectivity issues remotely

• Providing first level technical troubleshooting

• Escalation of problems that are not able to be resolved at first level

• Documentation and effective distribution of information

• User Management – account management functions incl MAC’s

• Detailed knowledge of Computing architecture at hardware and operating system level

However, soft-skills and a willingness to learn are more important.

Why us:

Ignite NZ is a partner of Spark.  We specialise in the design, procurement, implementation, and support of corporate ICT infrastructure solutions including those delivered via the cloud, to Spark Customers.

Support for you:

• We can support you and your family to relocate as we know moving city’s is a challenge.

• We have a strong sense of culture working in the office and a Working from Home policy that is aligned with how we work.

• A competitive remuneration package.

Application Process:

Any applicant must have NZ residency or a current valid NZ work visa and currently reside in New Zealand and be available for an interview in person. 

Applications from outside New Zealand will not be considered or responded to unless they are submitted via an approved recruiter or immigration specialist.

Please submit your CV and a covering note about the role you are applying for via Seek before close of business on Friday 10th of April 2026 and if suitable, we'll send you back the related position description.