Client and Support Services Team Lead

Client and Support Services Lead

Full time, permanent (40 hours)

Location:            Rotorua

We are looking for an organised, proactive leader to coordinate key business support functions and keep our operations running smoothly. This is a hands‑on role supporting Project Managers, overseeing office administration, and ensuring high‑quality support across multiple locations.

What you will do

• Provide technical advice on Client Service Agreements and contract reviews

• Coordinate document formatting and support workflows

• Lead the Rotorua administration team

• Manage support coverage across all offices

• Maintain lease records and assist with fleet management

• Support marketing activities, including social media and newsletters

• Contribute to process improvements and the Annual Integrated Report

What you will bring

• 3–5 years’ experience in senior admin or business support roles

• Strong understanding of contracts and commercial risk

• Excellent organisation, communication, and relationship‑building skills

• Advanced Microsoft 365 skills (especially Word and Excel)

• Experience leading or coordinating staff

• High attention to detail and a quality‑focused mindset

Nice to have

• Marketing or communications experience

• Iwi liaison experience

• Experience with management systems or continuous improvement

This role is ideal for someone who thrives on bringing structure, clarity, and cohesion to a team that is working through change and needs confident, supportive leadership.

See our website https://www.wildlands.co.nz/company/jobs-at-wildlands/ for further information on Wildland Consultants Ltd and how to apply for this position.

Applications Close: Friday, 3 April at 5.00pm

Note: “We are actively reviewing applications as they come in and may begin shortlisting before the closing date. We encourage interested candidates to apply as soon as possible, as the role may close earlier if a suitable candidate is found.”

Applicants for this position should have NZ residency or a valid NZ work visa.