National Crisisline Coordinator

National Crisisline Coordinator – Shakti Woman’s Refuge Trust

Location: Manukau/Manurewa (3 days/week) and Henderson (2 days/week), Auckland

Empowering Women. Transforming Lives.

Shakti Women’s Refuge Trust is a not-for-profit community organisation led by ethnic women, for ethnic women. We specialise in culturally competent support services for women, children, and families of Asian, African, and Middle Eastern origin, focusing on domestic/family violence intervention, prevention, and awareness. We are a national organisation with branches in Auckland, Hamilton, Tauranga, Wellington, Christchurch, and Dunedin.

About Shakti Crisisline

Shakti’s 24/7 National Crisisline is a vital lifeline for ethnic women and children experiencing domestic violence. It receives calls from existing clients, new callers seeking urgent help, and external organisations such as the Police, hospitals, and other social services. The service provides immediate support, safety planning, and culturally responsive interventions across Aotearoa.

The Opportunity

We are seeking a compassionate and proactive National Crisisline Coordinator to lead the crisisline service. Based primarily in our Manukau/Manurewa office (3 days/week) and Henderson office (2 days/week), this full-time role combines strategic leadership with direct frontline service delivery — offering national impact and meaningful daily engagement with clients.

About the Role

Direct Crisis Response (3 Days/Week)

• Personally answer crisis calls three days per week with support from volunteers, providing immediate support, safety planning, and culturally responsive interventions

• Maintain a strong understanding of frontline challenges to inform service improvements and training.

Team Leadership & Service Oversight

• Monitor and supervise calls answered by crisisline staff and volunteers to ensure quality and consistency.

• Recruit, train, and support volunteers to cover evenings and weekend shifts.

• Provide ongoing coaching and supervision to volunteers and staff, ensuring trauma-informed and culturally competent responses.

Service Development & Advocacy

• Analyse call data to identify trends, inform service delivery, and enhance practice.

• Prepare reports on crisisline activity, outcomes, and service gaps.

• Work closely with the National Refuge Service Delivery Manager to manage risks and improve services for domestic violence victims.

• Represent Shakti in cross-agency forums and advocate for the rights and safety of ethnic women and children.

• Promote cultural awareness and cross-cultural understanding within the domestic violence sector.

Skills and Experience

To be successful in this role, you will bring:

• Experience in social services, crisis intervention, or counselling.

• Relevant qualifications in Psychology, Social Work, Counselling, or related fields.

• Experience managing teams and services, ideally at a national level.

• A deep passion for women’s empowerment and child safety.

• Strong understanding of cross-cultural environments, with empathy and patience.

• Excellent spoken and written English communication skills.

• Fluency in at least one Asian, African, or Middle Eastern language.

• Full NZ driver’s licence and access to your own transport.

• A proactive, open-minded approach and willingness to go above and beyond.

Why Join Us?

Make a Real Impact: Lead a vital national service while staying connected to the frontline.

Collaborative Culture: Work with a passionate, values-driven team committed to social justice.

Professional Growth: Opportunities for leadership development, training, and sector engagement.

Empowerment in Action: Help transform lives and promote safety, dignity, and freedom for ethnic women and children.

How to Apply

Please submit your CV and a cover letter outlining your experience and motivation for the role to [email protected] by Wednesday, 1 April, 2026.

Applications will be reviewed as they are received, and interviews may be held before the closing date — so we encourage you to apply early.

Shakti is an equal opportunity employer. We strongly encourage applications from women with lived experience of migration, ethnic communities, or family violence.