IT Support Technician (Level 1/Level 1.5 Tech)
JV Systems is growing, and we’re looking for a hands‑on, customer‑focused IT Support Technician to join our team. If you enjoy solving problems, working directly with users, and getting involved in a wide range of technical tasks, this role offers the perfect mix of challenge and variety.
About Us
JV Systems is a growing IT Managed Service Provider with a 25-year history. Founded by Jeff Vartiainen, we provide support for a range of businesses and personal customers throughout Taupo, the wider King Country area and New Zealand. From computer setups to cloud servers, Starlink installs to full office fitouts, and everything in between - we provide a comprehensive range of solutions to suit the needs of any customer.
About the Role
This is a fully onsite Level 1/Level 1.5 IT technician position, ideal for someone who thrives in a practical, fast‑paced environment. You’ll be the face of JV Systems on the ground— supporting users, resolving issues, and helping keep systems running smoothly.
In addition, we're looking for someone with the skills for basic IT administrative tasks, like backup checks and maintenance, ticket and lead follow-up, etc.
Key Responsibilities
Deliver front‑line IT support via phone, email, and onsite assistance
Diagnose and resolve hardware, software, and network issues efficiently
Manage and maintain the IT service desk, including ticket logging and escalation
Assist with deployment and configuration of new hardware and software
Maintain accurate documentation of all support activities
Identify opportunities to improve processes and enhance user experience
Perform IT administrative tasks such as backup and restore tests, monitoring of scheduled backup reporting, etc.
Work collaboratively with the wider JV Systems team on projects and upgrades
Basic application support for bespoke database applications (password resets, etc.)
Basic Microsoft 365 support (user onboarding and offboarding, etc.)
What We’re Looking For
2–5 years’ experience in an IT support or help desk role
Strong technical aptitude with solid troubleshooting skills
Excellent communication and customer service abilities
Good understanding of operating systems, networking, hardware, and software support
Experience with ticketing systems and IT support best practices
Proactive, solutions‑focused mindset with strong attention to detail
Relevant IT certifications or qualifications are a strong advantage
Employer questions
- Which of the following statements best describes your right to work in New Zealand?
- How many years' experience do you have as an Information Technology Support Technician?
- How many years' experience do you have in a Helpdesk Support Role?
- Do you have technical support experience?
- Have you completed a qualification in ICT?
- Which of the following Microsoft 365 certifications have you completed?
- Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?
- Do you have a current Police Check (Criminal Record Check) for employment?
Report this job advert
