Customer Service Representative

Want to be part of a dedicated team making a real difference in Kiwis' lives? Trust and commitment drive us to care for our customers and each other, while recognising and nurturing potential. Let's continue this journey together. We're constantly expanding and promoting from within as we drive our digital transformation, providing ongoing opportunities now and through 2026.

What you'll be doing

Join our 100% NZ-based contact centre to provide exceptional customer service. Handle 30+ daily calls, update details, manage policies, offer advice, process payments, and occasionally quote new insurance. Navigate IT systems confidently and share your insurance expertise.

The details

• Training starts on the 11th May 2026 (Mon–Fri, 8.30am–4.30pm) before moving onto a rotating roster (work hours below)
• Permanent and fixed-term contract opportunities available
• Hybrid working in our Auckland or Hamilton office (2 days in office)
• Work technology provided
• Must have fibre internet, speed of 10Mbps or higher & Wi-Fi
• Must have a suitable private workspace with a comfortable desk and chair
• No planned leave within the first 2 months of starting

Work hours

A rotating roster, working 7.5-hour shifts totalling 37.5 hours a week between 8am–8pm on weekdays, and 8am–6pm on weekends and some public holidays. On average, you will work one weekend day per month. Twice a year, you will be given a 4‑week roster of Sunday to Thursday shifts. Rosters are provided at least 4 weeks in advance for certainty.

A bit about you

• Passionate about helping people and delivering exceptional customer service
• Calm under pressure and thrives in a structured environment
• Experienced in assessing customer needs and navigating complex systems
• Quick learner of detailed information, like insurance legislation, and excels at engaging with customers

Why you'll love working with us

You'll love our inclusive, diverse, and supportive environment and our commitment to personal growth. Enjoy a starting salary of $63,500, annual reviews, bonuses, and benefits such as:

• A $250 wellbeing allowance
• Flexible work options
• Participation in our Auckland Transport (AT) ‘Fareshare’ where we subsidise your public transport costs
• Discounts on insurance
• A $1,500 referral bonus

We invest in your future and value your voice.

Apply today by uploading your up-to-date CV.