Sector Advisor - Learner Development (AKL, WLG or CHC)

Support learners. Partner with employers. Strengthen Aotearoa’s service sectors.

Do you enjoy working directly with people and helping them succeed in their careers? Are you confident building strong relationships and supporting learners in their workplace?

ServiceIQ is looking for a Sector Advisor – Learner Engagement, (based from either the Auckland, Wellington or Christchurch office) to support apprentices and trainees across our sectors, helping them stay on track and complete their qualifications. This role focuses on first‑year learner support and retention, ensuring learners receive the guidance, pastoral care and training support they need to thrive.

What you’ll be doing

• Providing regular check‑ins and support for apprentices and trainees

• Working with employers to guide on‑job training and learner progress

• Monitoring credit achievement, milestones and completion pathways

• Identifying learning, literacy, cultural or pastoral needs and connecting learners with the right support

• Building strong relationships with learners and our internal teams

• Maintaining accurate CRM records, reporting and call cycles

• Ensuring pastoral care and learner support obligations are met

What you’ll bring

• Experience in customer service, education, training or relationship management

• Strong communication skills and the ability to build trust quickly

• Excellent organisation and time‑management abilities

• Confidence using systems and maintaining accurate records

• Understanding of vocational education or industry training (advantageous)

• You’ll bring cultural awareness and ability to identify trainees who may require additional support 

About ServiceIQ

ServiceIQ supports work‑based learning across Aotearoa’s aviation, hospitality, retail, tourism, travel, security, government regulation and museum sectors. We partner with employers and learners to build skills, grow careers and strengthen industries.

Why you’ll love this role

You’ll make a real difference in people’s lives, helping learners start strong, stay engaged and achieve their qualifications while supporting employers to grow capability. Enjoy hybrid work, a great close knit team and additional paid days off over Christmas and New Year.

How to apply

Please apply via SEEK and include a cover letter outlining your suitability for the role. If you would like to review a position description, please email [email protected].

You must be a New Zealand resident or hold a valid New Zealand work visa to apply.

Applications close COB Thursday 19 March 2026