Parts & Warranty Consultant

Have you dreamed of a job that combines your love of the outdoors and exploring New Zealand with meaningful work? Looking to join a thriving tourism company where your skills make a real impact? Want to work in a fun, supportive environment with a team that genuinely enjoys what they do? This could be your next adventure.

Who is Wilderness? 

Wilderness is a New Zealand–owned family business that’s been at the forefront of tourism for over 20 years. We rent premium motorhomes to both locals and international visitors, and we’re also the exclusive New Zealand distributor for some of Germany’s top motorhome brands.

We’re here to help our customers create unforgettable journeys across Aotearoa in beautifully crafted European motorhomes. But it’s not just about the vehicles—it’s about the experience we deliver, which our glowing reviews speak volumes about.

With tourism in full swing and strong demand for our products and services, now’s a great time to join the Wilderness team.

What will you do?

We are looking for a highly skilled Parts and Warranty Consultant to join our epic team. This role supports motorhome workshop operations and fleet readiness by ensuring parts supply and inventory processes run smoothly and accurately, while also managing warranty administration. You will manage parts sourcing, ordering, and warranty claims, working closely with internal teams, suppliers, and OEMs to support daily operations. You will:

• Be a Parts Pro: Respond to internal and external enquiries with professionalism, turning parts leads into confirmed orders that support our sales and service throughput.

• Bridge the gap: Act as the key link between after-sales customer needs, workshop technical requirements, and OEM standards to ensure smooth and compliant operations.

• Champion Warranty: Smoothly navigate the end-to-end warranty process, from initial assessment to successful financial recovery with OEMs, ensuring our customers feel supported every step of the way.

• Drive Improvement: You’ll contribute to a high-performance culture by seeking customer feedback and identifying ways we can do things even better.

• Foster Culture: Help us maintain an inclusive, professional, and environmentally sustainable workplace where diverse perspectives are valued.

What we need from you:

• A tertiary qualification in a relevant field such as automotive, logistics, or business.

• 3–5 years of experience in a parts, after-sales or service role within the automotive or RV industry.

• Proven experience managing high-volume, system-driven workflows and working within structured operational standards.

• Direct experience with customer service and working effectively with all internal stakeholders.

• Ability to prioritise, communicate clearly, and be efficient in time management. 

• High attention to detail, strong organisational skills, and a problem-solving mindset within operational boundaries.

• Has a collaborative approach to working, open to feedback and continuous improvement.

• A full, clean driver’s licence and the confidence (or willingness to learn as training provided) to drive our motorhomes.

• Legal entitlement to work in New Zealand permanently.

7 reasons why you would want to be part of our team:

1. We have a strong sense of purpose - everything we do relates back to our mission and values

2. Everyone has a passion for what they do and you can feel it

3. You get to learn and grow in a fun and supportive environment

4. You get to work with people from different backgrounds and all walks of life

5. You will work with the digital marketing gurus in the tourism industry and have access to high performance coaching

6. We are performance-driven and reward you for your achievements

7. We actively encourage you to travel and explore using our motorhomes

Caring deeply about our people comes naturally to us. That’s why we are committed to fostering a diverse and inclusive workplace where all team members are valued, respected, and given equal opportunities. We encourage applicants from all backgrounds to apply. Learn more by reading our Diversity, Equity, and Inclusion (DEI) policy at https://www.wilderness.co.nz/about-us/sustainability-promise/dei-policy 

If the above is you - apply now with your CV and cover letter that outlines why you are the right fit for this role and why you want to join the team.