Warehouse Assistant - Replenishment (Night-Shift) Team Leader

ROLE SUMMARY:

We are Petdirect, a one-stop shop for all your pet needs - both online and in-store. Our vision is to lead the pack in making it easier for Kiwi pet parents to provide the best life for their pets. As we grow our bricks-and-mortar presence, we’re not just opening stores - we’re creating vibrant, connected community hubs built on education, authenticity, and heart. We’re committed to delivering an amazing shopping experience, whether online or in person. Proudly NZ-owned and operated, we’re a passionate team of PetSters dedicated to helping pets and their people live happier lives.

We are looking for a hardworking and reliable Warehouse Assistant - Team Leader to join our Replenishment night-shift team of PetSters at our Avondale, Auckland Warehouse. The role requires individuals who hold an F Endorsement and OSH certification, along with a full driver’s licence - you'll also need to be someone who thrives in a fast-paced environment.

As a Replenishment Warehouse Assistant - Team Leader, you will play a critical role in ensuring our stock is accurately replenished to meet customer demands. This includes operating forklifts, replenishing inventory, and supporting various warehouse functions. Shifts run from 4:00 PM to 12:30 PM, Sunday - Thursday.

  
KEY RESPONSIBILITIES:

Stock Replenishment & Inventory Management

• Operate forklifts safely and efficiently to replenish stock.
• Rotate stock according to FIFO (First-In-First-Out) and FEFO (First-Expiry-First-Out) principles.
• Consolidate pallets to optimise warehouse space.
• Move stock from overflow locations to fulfil orders efficiently.
• Maintain accuracy in replenishment processes to minimise errors and reduce stock discrepancies.

Order Fulfilment Support

• Run replenishment reports to ensure daily orders are fulfilled.
• Identify and address insufficient stock levels for order fulfilment.
• Assist the Outbound team by topping up cartons and fulfilling partially picked orders.
• Support inbound carryover by ensuring efficient replenishment of stock to shelves.
• Put away pallets to designated overflow areas as needed.

General Warehouse Duties

• Ensure compliance with health and safety protocols at all times.
• Assist with general warehouse tasks as required, maintaining a clean and organised workspace.
• Support team members by being flexible and assisting in other warehouse functions when needed.
• Adhere to company policies and procedures to maintain an efficient and safe working environment.

Team Leader Responsibilities

• Operational Leadership: Help provide clear direction to the night-shift team to ensure all daily replenishment targets are met accurately and efficiently.
• Performance Monitoring: Monitor individual and team output, providing real-time coaching or feedback to ensure high standards of quality and accuracy are maintained.
• Health & Safety Advocacy: Act as the onsite safety lead during the shift, ensuring all team members adhere to OSH standards and safely operate heavy machinery.
• Workflow Coordination: Proactively reassign team members to different warehouse functions (such as Inbound or Outbound support) based on fluctuating volume and priority.
• Shift Handover & Reporting: Manage the End-of-Day (EOD) report and provide comprehensive handovers to the morning management team regarding any pending tasks or inventory issues.
• Problem Resolution: Act as the first point of escalation for any operational hurdles, stock discrepancies, or equipment issues that arise during the shift.
• Culture Champion: Facilitate daily huddles to align the team with Petdirect's values, fostering a collaborative and high-energy "PetSter" environment.
• Management Cover: Step into higher-level decision-making roles and maintain warehouse continuity during periods when the Auckland Warehouse Replenishment Manager is unavailable.

WHAT EXPERIENCE & SKILLS YOU’LL NEED:

We are a values-driven business, looking for individuals who embody integrity, respect, and teamwork. At Petdirect, we believe in going the extra mile, and we seek team members who share this mindset.
  
Mandatory Requirements:

• Hold an F Endorsement and OSH certification.
• Possess a full, clean driver’s licence.
• Have reach and hoist experience.
• Ability to lift up to 25kg safely and repeatedly.

Experience & Skills:

• Prior experience in a warehouse environment, specifically in picking, packing, and replenishment.
• Strong problem-solving skills and the ability to troubleshoot issues quickly.
• Ability to juggle multiple priorities and work under pressure while meeting deadlines.
• Strong interpersonal skills with a collaborative and supportive team mindset.
• Excellent attention to detail and a focus on accuracy.
• Demonstrated ability to work in a fast-paced environment with high efficiency.
• Reliable, punctual, and committed to meeting shift requirements.
• A proactive and practical approach, using common sense and initiative in day-to-day tasks.
• Flexible to work in a seven-day-a-week business and adaptable to shift work as needed.

If you are passionate about working in a warehouse environment, enjoy contributing to a dynamic team, and have the necessary skills and qualifications, we would love to hear from you.


OUR STANDARDS:

• Seek 1%ers: We embrace continuous learning and strive to improve every day, no matter how small the gain.
• Act with purpose: We are intentional in our decisions and actions, always keeping the customer at the centre.
• Be collaborative: We work as one team - respectfully, openly, and with a shared commitment to success.
• Take responsibility: We own our actions and outcomes, demonstrating accountability at every level.
• Get it right: We hold ourselves to high standards by prioritising quality and accuracy in everything we do.

WHY JOIN PETDIRECT:

• Join one of New Zealand’s Best Places to Work 2025 (medium business), recognised for our culture, leadership, and employee experience.
• A generous staff discount to spoil your pets.
• Growth and training opportunities within our warehouse team.
• A full pantry & fridge with breakfast, lunch and snack foods on offer.
• A supportive, fun, and people-focused work culture.
  
  

ABOUT PETDIRECT:

We are a team of pet enthusiasts dedicated to making life easier for pet parents. Our journey started as an online-only business, but we have now expanded into brick-and-mortar retail, with our first four stores now open and ambitious plans to grow our physical presence across New Zealand.

We pride ourselves on offering exceptional service, high-quality products, and expert advice to help Kiwi pet parents make the best choices for their furry family members. As we expand, our commitment remains the same: to be a trusted partner for pet lovers across the country.

Join us as we continue to build a market-leading e-commerce and retail experience for pet parents in New Zealand.
petdirect.co.nz